SriLankan Airlines

✅ Trip Verified | Worst airline ever, cancelled flights without any notification. Earlier layover supposed to be 1 hour, then they provided alternate connections flight with layover more than 15 hours. Pathetic customer service no contact number.

✅ Trip Verified | The flight departure and arrival to destination was acceptable. The food was great during the flight. Minus point is non availability of Sinhala music for IFE. Overall service is great

Not Verified | I recently had the unfortunate experience of dealing with Sri Lankan Airlines, and I must say it was an absolute nightmare from start to finish. Not only did they notify me of a 2-hour flight delay via email, but their subsequent customer service interactions were nothing short of a disaster. Upon receiving the email about the delay, I decided to contact their customer care line in hopes of obtaining some clarification and potentially rearranging my plans. Little did I know that this would turn into a frustrating exercise in patience and disappointment. The first time I called, I patiently waited on hold for a staggering 30 minutes. Just as I thought I was about to speak with a representative, the call was abruptly disconnected, leaving me bewildered and frustrated. Determined to resolve the issue, I called again, only to be met with a similar experience. After waiting for 20 minutes, the call was forwarded to a voicemail, leaving me without any means of communication. Refusing to give up, I made one final attempt to reach their customer care line. After yet another excruciating 30-minute wait, I finally managed to connect with a representative. However, my hopes were quickly dashed as they pretended to be unable to hear my voice and disconnected the call. This level of incompetence and disregard for customer service is simply unacceptable. The experience left me deeply disappointed and has led me to the conclusion that I will never fly with Sri Lankan Airlines again. As a customer, I value transparency, reliability, and efficient communication, none of which were demonstrated by this airline. The lack of accountability and professionalism displayed by their customer care team only further solidified my decision. Air travel can be stressful enough, and it is crucial for airlines to provide reliable and timely information, as well as responsive customer service to address any concerns or issues that may arise. Unfortunately, Sri Lankan Airlines failed to meet even the most basic standards in these areas. I strongly advise anyone considering flying with Sri Lankan Airlines to think twice and explore other options. There are numerous reputable airlines that prioritize customer satisfaction and provide a much better overall experience. Spare yourself the frustration and disappointment I endured and choose an airline that values its customers and their time. My experience with Sri Lankan Airlines was nothing short of a nightmare, and I hope this review serves as a cautionary tale for others.

Not Verified | Check in was smooth and efficient. Flight take off was delayed by 1hr. All passengers were sitting in the aircraft for 1 hr. Food was ok. Crew attentive and polite. Cleanliness of aircraft and toilets appalling.. this is a 10.5 hrs flight to Colombo from Melbourne so frequently toilets need to be freshened up. Not enough amenities in the toilets. Crew happy to chat but not focus on these issues. My seat cover zip was broken. Movies selection minimal. Connecting flight from Colombo to Mumbai was delayed. No announcement. Just had to figure it out. Was informed much later on some passengers enquiring about the flight delay. Colombo airport toilets are the worst. The ladies wash room had no tissues and just one handwash bottle. Cleaner not bothered to clean. It's like a public toilet. I would not travel with Srilankan airlines again. They really need to pull their game up in all aspects or else will stand to lose

✅ Trip Verified | Food was good and served twice during the segment. Flight crew was attentive. Flight was 1.5 hrs late at departure but pilot was able to catch the delay and 40 minutes late at arrival. One minus point was non availability of any Sinhala songs in the entertainment system. There were very few Sinhala films available. It definitely needs improvement.

✅ Trip Verified | My Scheduled time was morning 7.20Am, they informed there is an issue in whether and flight will be delayed. After 5hrs announced flight has been cancelled. Only some passengers got seat to travel in next flight at 2.30pm. Their customer care was not best at all, didn't get a proper response from them when we ask the reason for delay. I kindly recommend as much as possible to avoid Srilankan Airlines.

✅ Trip Verified | The flight was rescheduled without notice. A journey which should have taken 12h became 24h and the passenger, my mother who is 77 years old reached home exhausted. She missed the train we had booked before the Airlines rescheduled the flight and finally missed the other train again as the flight landed late. It incurred additional cost as she could not benefit from early online bookings.

✅ Trip Verified | Overall the aircraft was clean, except the toilets did not appear to have been cleaned during the flight as there were tissue paper etc on the floor, and some items from previous flight such as headphones, cups etc were still left in the pocket. The service and quality of food was good. Unfortunately it appears that passengers are allowed to bring on board multiple items as hand luggage which does not help the passenger say in seat 19 able to use the overhead luggage compartment due to it been used by other passengers who are not in the vicinity of the seat. The ticket says 1 piece of hand luggage with measurements not weighing more than 7 kgs, (exceptions been handbags, computers) however it did not seem to bother the staff at check in or the crew on board. Passengers should only be allowed to store their hand luggage where their seats are allocated.

✅ Trip Verified | My flight from Mumbai to Colombo was cancelled by the airlines and then we had to replan our itinerary for the travel in Sri Lanka. Again while return, the airlines was delayed by 6 hrs. If you can pls avoid Sri Lankan airlines as they will cancel or delay at their own convenience and not even take responsibility.

Not Verified | Our flight from Sri Lanka (UL225) was on 7 April at 6:25pm. We arrived at the airport 3 hours before, only to be told that the flight was delayed to 8:10pm. We waited at the boarding gate until 9pm before being told it was delayed again until 10pm. At 10pm we were told it was delayed until 7am the following day. There was utter chaos and no one knew what was going on. Eventually we got told we would be put into a hotel for the night. We only arrived at the hotel at 1:30am. We were told we would be fetched at 4am for our 7am flight. We woke up at 4am, to find out we would now be fetched at 6am as our flight was delayed again until 9:15am. Eventually we got on the flight at 9:15am and took off. The TVs weren't working properly so we only had 1 movie option which wasn't in English and the seats were rock hard. After 35 minutes of flying the captain made an announcement that the planes windscreen had cracked and we needed to make an emergency landing back in Colombo. On arrival at the airport we were informed that the flight has been cancelled. They had no further information as to when we would be able to fly. Their next flight that night only had space for 30 people out of the hundreds on the flight. We were last on the list to fly as we were not a family with children and were not fasting, so we were told we would maybe fly on Monday (it was now Saturday midday and we had already been at the airport for nearly 24 hours). We asked if we could get a refund, they said they could not guarantee anything. We eventually had to book a one way flight to Dubai that afternoon with another airline in order to get home, which cost double what our return trip with Sri Lankan Airways cost. Whether or not we will get refunded I don't know, as they don't reply to your emails. And on top of that we lost over 1000usd booking a new flight home for the 2 of us. Beyond shocking service. Will never ever recommend them to anyone.