SriLankan Airlines

✅ Trip Verified | Worst experience I’ve had with flying. Firstly the airline lost my luggage when arrived in Paris, they didn’t give me a credit or anything and were like we call you. I was stressing as how you going to call me gave me a number to call if I need anything (the number didn’t work) I emailed saying I didn’t get treated well when entering a foreign country and I never heard back. I sent another email week half later (I moved on to other side of the country), to receive and rude email from them stating I need to change my luggage to found. Nothing about all what I emailed about the horrible customer service I received from them. I didn’t get any phone calls or emails stating my bag been found I called my first accommodation in Paris and they like we got it the other day. Travelling alone to and having to trek back to Paris was unsafe and stressful. By the time I travelled to get it I was deflated and so disappointed by how I got treated like nothing was important to them. Being left in the airport alone with nothing was already scary but to receive no emails, no help, no correct phone number and the horrible email stating it’s found. I would never fly with them again and I hope this helps people to not either.

✅ Trip Verified | I recently had the misfortune of traveling with SriLankan Airlines on flight UL217 from Colombo to Doha. Unfortunately, my journey turned out to be anything but pleasant, and I feel compelled to share my experience to warn other travelers. The entertainment system was completely non-functional. The touch display did not respond to any inputs, leaving me and many other passengers without any form of in-flight entertainment for the duration of the flight. When I alerted a male cabin crew member about the issue, he seemed dismissive and offered a quick fix that didn't work. This lack of concern for the passengers' comfort and entertainment was truly disappointing. Seeking a solution, I approached a female cabin crew member with the same problem. Much to my dismay, she was equally unhelpful, claiming that nothing could be done due to the flight being fully booked. While I understand that changing seats might not have been possible, it was concerning to realize that such a basic issue had not been addressed before the flight's departure. The situation worsened when I discovered that my seat's table was broken and hanging without proper support. This made it nearly impossible for me to enjoy the in-flight meals without risking spills and accidents. During meal service, the cabin crew's attempt to serve me food while trying to balance the tray with one hand was downright unsafe, especially during periods of turbulence. Despite my repeated requests to inform the cabin manager, no one attended to the matter, leaving me feeling disregarded and frustrated. Upon landing in Doha, I hoped to address these issues through the airline's customer service team. I promptly sent an email detailing my ordeal and expressing my dissatisfaction, but I received no response or acknowledgment for several days. The lack of any meaningful communication from the airline added to my disappointment. In conclusion, my flight experience with SriLankan Airlines on UL217 was far from satisfactory. The non-functional entertainment system and broken seat table significantly impacted my comfort and safety throughout the journey. The dismissive attitude of the cabin crew, coupled with the lack of any response to my complaint, only deepened my disappointment. As a paying passenger, I expected a certain level of service and comfort, which was clearly lacking on this flight. I hope this review serves as a warning to others considering traveling with SriLankan Airlines. I would advise potential passengers to weigh their options carefully and choose an airline that prioritizes customer satisfaction and promptly addresses passenger concerns.

✅ Trip Verified | We were scheduled to travel on UL553; on may 13 2022 due to a two-hour delay made in SriLankan Airlines, we missed the Air Canada connecting flight. It is worth noting that several other passengers also experienced this inconvenience. We discovered that there was no SriLankan Airlines help desk available in Germany, causing additional distress and confusion. After a twelve plus hour wait at the airport for new tickets were eventually issued to us for the following day. Unfortunately, we had to bear the additional cost of meals and endure an unexpected extra day due to SriLankan Airlines' delay. When I contacted my travel agent to make arrangements for our return, I was informed that the ticket could not be located. I am unable to afford purchasing new tickets for for the airlines system failure. Our stay has been extended while we await an explanation regarding the missing return ticket. But so many emails sent to airline by my son no reply by them at all if required I can submit the copy as well. I will never travel in this airline again.

✅ Trip Verified | Absolutely terrible experience. On the flight out, SriLankan Airlines did not acknowledge dietary requirements and lost our baggage for a week. When they eventually got it back to us, it was damaged. On the flight home our flight was delayed by 24 hours. They didn't communicate this to us until we were in the airport despite knowing about the delay all day and continuously sending emails trying to get us to buy upgrades. For every step of the way they were difficult to get information from and incredibly unhelpful.

✅ Trip Verified | Lost bag and completely failed to take responsibility. Extremely slow and difficult to deal with, constantly refusing to help locate the baggage and insisting it was nothing to do with them. Will never be flying with them again.

Not Verified | Flown first time with SriLankan Airlines from Melbourne to Karachi. The experience was good. Very polite and friendly cabin crew. Seats were very comfortable. Loved the food. Tea, coffee and juices served frequently.

✅ Trip Verified | I booked a ticket from CMB to BNE via SYD, to return to BNE on 8 July - after burying my mother on 6 July after she lost her battle with cancer. This was a very traumatic time for me & all I wanted to do was get home to my husband after the funeral to start the grieving process. I got to the airport only to find out flight scheduled at 0005 from CMB to SYD was delayed to 0110. I didn’t for a moment expect this to have a knock on effect on my connecting flight from SYD to BNE. As apart from the ticket bought online all through Sri Lankan airlines as a package deal, with the international sector being on Sri Lankan airlines & the domestic sector on Jetstar (JQ), the arrival time in SYD (even with the delay) wasn’t impacting my flight departing SYD at 1740. I get to SYD & try to check in for my flight to BNE & get a convoluted auto response advising that my flight has been changed - like massively changed - to a completely different date, without verbal information given to me on check in at the Sri Lankan airport, or via telephone, or SMS, or email: Dep SYD 2150 on 8 July & Arr MEL 2320 on 8 July 2. Dep MEL 0705 on 9 July & Arr BNE 0915 on 9 July. Jetstar said there’s nothing they can do as the flight from SYD to BNE that I was originally booked on is now full (even though check in was still open). They asked me to call SriLankan airlines & request that I be put on the last remaining seat on Jetstar’s last flight bound to BNE for the day. I called Sri Lankan airlines and explained the situation to person on the other end of the phone. I got no apology, understanding, empathy or action. I called my husband in Brisbane who was already on his way to pick me up from the BNE airport - to advise him that I would now only be arriving the following day, after being re-routed to BNE via MEL without advance notification. My husband then attempted to call Sri Lankan airlines yet again - still no explanation or action received! My husband jumped online & bought the last remaining seat on any airline for the day. We ended up paying top dollar to buy me a seat from SYD to BNE on 8 July on Virgin.

✅ Trip Verified | Sri Lankan cancelled my trip with no explanation given, leaving me to scramble and try to rebook. I had planned and saved for years for a bucket list holiday and this airlines just pulled the carpet out without even giving a reason. Customer "service" won't respond and no other options or recommendations are given. Please re-consider and pay a bit more. Invest in your peace of mind, your time, and the little holiday that you planned. Do not book with Sri Lankan Airlines.

✅ Trip Verified | A few years ago, I had flown Sri Lankan's A330, which had a 2x2x2 Business Class cabin. And was now looking forward to the newer 1x2x1 reverse-herringbone configuration on the flight from Colombo to London. At Colombo airport, the check-in lane for business class passengers was drab looking with a well-worn red carpet. However, I was greeted with a smile and was given an invitation to their Serendib Lounge. The boarding was efficiently handled, and the 28-seat cabin was full. Welcomed with the traditional 'Ayubowan' greeting, I was pointed in the direction of my window seat. The seat itself looked attractive, in deep green-blue colours and shades of beige elsewhere. All the essential functions were within easy reach. The armrest could be lowered or raised and the IFE monitor had to be opened out for viewing. A large pillow and blanket were placed on the seat. The usual noise-cancelling headphones and Aigner amenity kit, slippers and socks were also placed in the seat compartments. The foldout table was sturdy, although it was not possible to move it towards you for a more comfortable position when dining. This was an all-daylight flight and no sooner had I settled down, than cold towels were handed out and pre-departure drinks were served, and I was wished an enjoyable flight. The printed menu had a choice of three main courses and a wide selection of drinks. I was a little disappointed that the whole meal was served on the single tray, and not the starter first, followed by the main course, to make it more of a 'dining experience'. However, both lunch and dinner meals were tasty, finishing off with coffee and liqueurs. A couple of hours or so after lunch, the window blinds were pulled down for a rest period, with mood lighting. Stretching my seat to a flat bed position, I was able to get a couple of hours sleep. The cabin crew passed by on several occasions, checking on passengers if they needed anything else. When I requested a coffee and cognac, it was served along with a full coffee pot, which was a nice touch. A most enjoyable aspect of my flight was the cabin crew, their attentive and friendly service and engaging in short bursts of conversation with passengers - some even posing with me for photos. The hard product may not be as luxurious as some other airlines, but on the service front, in my view, Sri Lankan Airlines deserves an admirable reputation.

✅ Trip Verified | Not having flown SriLankan Airlines for a few years, I was not exactly looking forward to the 10-hour long flight in Economy Class. However, it began with easy check-in and boarding was smoothly handled inviting several rows at a time. The cabin layout is the standard 2x4x2 with a 32-inch pitch. The seat itself was comfortable, with a slight recline. The legroom was sufficient too, as I am not tall. And the footrest was certainly welcome. A small pillow and blanket were also provided, along with headphones. The IFE was fairly extensive with both classic and blockbuster movies, online magazines and games. Being a redeye flight, the service began almost immediately after the seatbelt sign was turned off. No hot towels, as it used to be years ago. Pre-dinner drinks were on offer, and when I asked for a whiskey on ice, I was served with two doubles! It was nice to see proper metal cutlery back again in economy. The main course of rice with chicken curry and aubergines was delicious, but all portions were sadly quite small, and squeezed into the tiny tray, just like those on European business class flights. After dinner, I requested coffee and cognac which was served promptly. Once the dinner service was over, the cabin lights were dimmed and mood lighting came on which meant bed time. I think I got about two hours of sleep. Breakfast was the standard Western menu which was pretty awful. However, the overall service was very good, and the cabin crew was very friendly and obliging, and engaging in small talk with passengers. Certainly one of the best economy class flights I have been on.