Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5179 reviews
2/10
3 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

Went to Las Vegas McCarran Airport 2 hours early. 2 huge lines and a Spirit rep is yelling Minneapolis flight is cancelled because of bad weather in Chicago. I get on my smartphone and check flighttracker which reported 98% of the flights were leaving on time with only light rain in Chicago. Then they tell us they won't have a flight for us for 2 more days! Never again. It is total waste of your time effort and money.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

June 19th 2014 flight 832 listed 1.11pm departure Houston to Orlando. I am sitting on the Spirit aircraft as I write this review. We have been sitting on the plane at the gate for 2 hours. First there was a problem with the computer in which they had to re-boot the entire system. After that hour the pilot let us know that the toilets were broken. So we continued to sit on the plane for an additional hour so far. On top of all of this I have a wife in labor with our first child. Of course you will have mechanical failure but the way this was handled is completely unacceptable.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Spirit Airlines customer review

(United States)

I just took a trip to DAL from ATL at the beginning of June 2014. I did all of my homework and researched Spirit before I made my final decision. I was not taking a long trip therefore I only needed a carry-on that I paid 70$ total for (35$ there and 35$ back). Spirit allows one free small bag and I was able to take my tote. I also printed my boarding pass online at home so I was able to go straight to security. The flight process was very easy and laid out and I did not experience any severe trouble with the flight staff. The only bad comment that I have to make about my trip was that it was delayed an hour on my flight back home because the plane had traveled internationally and had to be thoroughly checked in customs. I consider myself lucky to only have that one hiccup. The pilot also sped up the flight and we only ended up being 30 minutes behind schedule. I have no bad comments about food and staff service considering I slept the majority of the trip and I ate before boarding the plane on the trip there and the trip back. There is no inflight entertainment but I did not expect any for the price that I paid plus I brought my tablet and a book to read during the flight. Overall I would highly recommend Spirit Airlines for quick travel. You get what you pay for and for the cost I was beyond satisfied with what I got!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

My assistant booked me on Spirit from LaGuardia to O'Hare because their flight times fit my schedule. I didn't really know anything about this airline so I got blindsided by fees and poorly communicated flight changes. Round trip both flights were delayed without explanation. On my return trip the gate was changed but the information was not updated on the boards - which caused panic and chaos. To board we walked down this employee-only stairway outside and threading through construction cones and baggage carts to walk up a plank to the airplane. There aren't words to describe how degrading the whole experience was. Note: I'd like to be able to rate seat comfort inflight food and entertainment but there was none.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Very disappointing experience not to be repeated. First there is a hard edge to the flight attendants. On the flight to Detroit one was so shrill into the microphone that several of us plugged our ears with our fingers. The flight attendants must be told to hawk the promotional credit card because on the flight to and from Detroit they spent quite a bit of time just before the final descent trying to hawk the cards. The departure to Detroit was delayed by 100 minutes. I paid an extra ten dollars on both flights for extra leg room. For the first time ever my knees touched the seat pocket of the chair in front of me and I was unable to cross my legs without extreme contortions. Charge of 3.00$ for everything (including water). That money grabbing attitude of grab every buck you can is very off-putting. Also the one personal item allowed (and charging for a carry on) is also money grabbing. The round trip cost of 435.00$ from Orlando to Detroit was no bargain. Inflight entertainment is non-existent as is staff service. Seat comfort is a joke. The seats recline about two inches.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

LAX to Dallas/Ft. Worth. Flight 866 on June 10 and return on 869 from Dallas on June 13th 2014. This is the worst airline ever booked! Deceptive prices on all travel sites with exorbitant excessive charges. Rude service old plane. 4 hour flight delay without notification. Do not book with them thinking it's a good deal. You are very lucky if anything goes as you expect.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

My son was booked to go from Detroit to Los Angeles. With the only explanation of we don't have enough stewardess for the flight the flight was cancelled. No help getting a 17 year old on another flight - no help with a hotel. And forget about the 3 hour drive to and from the airport with gas at $4 a gallon. They don't care about any inconvenience at all. They are not cheap and then nickel and dime you to death. Save your money - go with Southwest any day!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

My husband and I just returned from a trip to Costa Rica where we flew on Spirit for the first time. I should have had the first clue when they charged for carry-on luggage! When we started on our trip we couldn't believe that they charged for everything including water! On a 4 hour flight! Then to continue the abuse they didn't have pillows or blankets even for purchase so I was freezing for 4 hours and bought 2 blankets during our layover to continue on to Costa Rica. Then on our return trip from Costa Rica they charged us another $25 because we were supposedly over-weight on our luggage. They weighed a total of 91 pounds for 2 suitcases which was the same as when we left LAX since we really didn't buy much. Usually international flights allow 50 pounds! They wouldn't allow water or drinks on the plane even when purchased in the airport after we had been through security so they checked our carry on luggage again right before we boarded at the gate. This is obviously an effort to force you to buy on the plane. Needless to say this was our first and will be our last flight on Spirit Airlines.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

This was my first trip with Spirit. They are awful. I had a round trip with four segments. Their turnover is abysmal with filthy seats and missing seatback information all along the way. From LAX to Houston seats did not recline - not an option. On NK561 from Las Vegas to LAX there was no water in the bathrooms. On segment from DTW to Las Vegas same day only one bathroom was operational! They cancelled a last flight out of DTW on me then went ahead and still charged me yet again for seat selection. They have a policy that also charges you a fee for water. Highly recommend opting for any other airline option you can find.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Flew out to Las Vegas on flt 245 leaving Chicago 05/30 and returned on flt 356 out of Las Vegas on 06/03. Well I signed on here to complain about my flight to Vegas but it looks like I'm preaching to the choir. It's nice to know we get just what we pay for in this case one notch up from nothing. Rude flight attendant's little or no service.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no