Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5110 reviews
2/10
3 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

I have never been on a worse airline. They hook you on the rate but you end up paying for all the hidden charges. I booked this airline for the direct flight but of course that did not matter when the flight was delayed 2 hours. The plane was dirty garbage all over the floor the seats did not recline they were small with no space you had to pay for your beverages! I have a family of 4 and when I tried to reserve our 4 seats together because I have small children I had to pay $10 per seat and then for my suitcases.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I planned a trip with my family 4/12 through 4/28 to go to Guatemala to visit family. I pick Spirit Airlines because they seemed to give the best deal with later became very eye opening due to all the little charges for checking in bags and charging for everything under the sun! Because my bags were not checked in online I had to pay a carry on had to be paid for food on the plane was costly for what they had. Had I known all the money I would be charged I would have booked with a better airline. Spirit has the most unfriendly customer service people I have ever seen and were very rude to those that had questions. Spirit airlines nickeled and dimed us that it made our trip a little more stressful! I would recommend that you find another airline to fly on whenever possible. The next time I will book a flight that cost more just to avoid Spirit airlines! The seating is cramped and very uncomfortable! Inflight entertainment - what inflight entertainment. Spirit is a joke.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I feel that Spirit Airlines is in the business to nickle and dime a customer. These are the following reasons: Airline ticket may be reasonable but baggage cost $300 for 3 bags and 1 bag was a take on. Told to go online to save money for luggage prices however you had to pay additional money and/or join and pay for a membership this was not initially told to me beforehand. It was an additional $10 if you had not already printed your boarding pass plus if you wanted an assigned seat that was also an additional $15. The plane seats were horrible you could not recline in them how would your back feel flying from Baltimore to Vegas round-trip it was like standing up the entire time! Finally the bundle menu the prices were terrible and utilizing a credit card for a soda and cookies for $10 is ridiculous. Furthermore if your luggage was over 50lbs you are looking at an additional $80. Never again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

On the 4 flights I took with Spirit between April 24th and May 1st to Costa Rica from LAX and back the flight from Ft. Lauderdale to Costa Rica was delayed several hrs and both returning trips were delayed. One of which was my return trip from Costa Rica to LAX in which the layover flight at Ft. Lauderdale was pushed back until 11pm which meant our flight would land at LAX to 2am. When I asked the customer service rep at Ft. Lauderdale if the airline could arrange for a shuttle or taxi to get me home because of the third delay of the 4 flights she said she could do nothing but arrange for better seats for us. That meant very little to me considering Spirit has some of the worst seats I've sat in. Once on the plane I figured Spirit would at least offer their passengers a complimentary bottle of water for another delay. But no they still wanted to charge us their insanely high prices for their beverages and food. All in all Spirit offered the worst flight experience I've ever had.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Spirit Airlines customer review

(United States)

I was denied my seat by the ticket agents. I arrived as instructed over an hour before the flight (ATL-LAS). When I went to check in at the kiosk a ticket agent explicitly told me to stop and stand in a different line. Once the agents finished texting and chatting with each other they finally got to me - only to declare that I'd missed check-in. When I protested that I'd been standing in line the whole time waiting for them they said I should have checked in via a kiosk. I replied that I had been checking in until they told me to stop and get in another line. Then they offered to rebook me on a flight leaving 2 days later. The whole time I was at the ticket counter the other agents were busy taking complaints from other customers.
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

I just traveled from Denver to Fort Lauderdale this morning. My experience was great! Before I departed I saw lots of unsatisfied reviews everywhere primarily complained about the size of seats and services I was very nervous and anxious. But it turned out Spirit Airlines was run as a normal low cost carrier which you got what you paid for. I traveled with a backpack which is able to put under the seat. I also had personal item. My final destination is to Lima and I only paid less than $500 for round trip. It was really a great deal. I am about 5'3" so I don't feel the seat is as small as claimed. I would highly recommend this airlines to anyone I know. You will save a lot!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Spirit Airlines customer review

(United States)

I have been flying Spirit to Myrtle Beach since 2005 and have been happy yes there are delays sometimes however I like sitting on the ground instead of going in circles in the air. I agree on the weight of luggage why only 40 lbs and not 50. as far as the staff and service no problem. Going to MYR in 3 weeks I'll see if there are any changes to the bad.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Spirit Airlines customer review

(Canada)

Our first time flying with Spirit was March 2014. We boarded plane on time but sat waiting for over 1 hour with no explanation from the pilot or flight attendants. One passenger finally fed up made a comment to one of the flight attendants stating that someone should make some kind of announcement as to what was going on. Shortly thereafter the pilot made an announcement that the problem was an oxygen tank in the cockpit. Flight attendants were very rude and chatted amongst themselves most of the time. Our second and last time was the end of April. It should be noted both flights were booked at the same time otherwise we would have gone with another airliner. Flight was to leave at 7.20am but arrived late. Announcement was made that there will be a further delay because apparently the plane had hit a bird and it was to undergo an engine check. Pilots and flight attendants left the plane and 2 hours later it was fixed pilots boarded however no flight attendants were to be found another 1/2 hour passed before the attendants arrived. We finally boarded and made it home. On both flights the attendants could have been more respectful and just polite. Food purchases available could broadened. Flight #'s and info can be given if requested. We fly twice yearly at the least and would rather pay more to have polite attendants who keep their passengers inform if delayed have bigger seats and more choices for beverage and especially food.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

My wife had a one hour flight from Ft. Lauderdale to Tampa at 9.45pm. It was then delayed until midnight. There was no problem with the plane they just didn't have anyone to fly it! About a half hour before they were supposed to board the flight gets delayed again! This time they will not be leaving until 1am. This airline should be ashamed of itself. No compensation was offered just a half hearted apology. We will never fly Spirit again. I will pay extra to stay away.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

This is an airline I will go out of my way to avoid. Small seats rude flight attendants delays and cancellations - it is the worst! They advertise super low fares but then charge you 3.00 for a glass of water and 25.00 for a carry on. They push a credit card application on you - promising mileage bonus coupons for completing it and turning it back in before you leave the plane. Then when you try to have the coupons applied to your account - they do not honor them. Complaints get you nowhere. It is not cheaper and I will pay extra to avoid this airline in the future.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no