Spirit Airlines

Flight delayed 2 hours - given 2500 bonus miles have tried online and can't get a telephone number to speak to anyone about not being able to register this certificate. Online registration tells me incorrect cert # but number typed is correct and since no one available by phone have to assume Spirit does not actually want to have anyone use these bonus miles. Corporate number listed online not in use can't get a live person on phone only canned instructions and then when followed they don't work. A joke of an airline and I shall never use again. Worst website ever!

Spirit Airlines is the worst airline we have ever traveled on. This was our first and will definitely be our last time we will ever travel with them. You have to pay for everything; seat assignment Carry-on bag checked bags; any drinks or snacks on board. No complementary water no free coffee no free soft drinks. Everything has a price. I'm surprised they don't charge to use the toilet? If you don't prepay for your carry-on bag on-line you get charged $100.00 for it at the terminal. We saw several people discover that when they were in line to board the plane –needless to say they were very upset! There is basically no leg room at all. I am about 5’-8” (short by today’s standards) and I had only about 2 inches of room between my knees and the seat back in front of me. On 3 out of the 4 of the planes we traveled on the seat-backs were locked in one fixed position with no adjustments available -– great for ones back on flights of over 3 and 4 hours particularly for seniors? Or outgoing flight from Oakland CA went smoothly until we got to Chicago IL for our connecting flight to Ft. Lauderdale. We had flight delay of over 3 hours and finally arrived at our destination in Ft. Lauderdale FL at 1:00 am too late for the free shuttle to our hotel. It cost us $50.00 to get another shuttle. If you don't down-load your boarding pass on-line you have to pay extra for it at the terminal. After downloading your boarding passes on-line the heading of your boarding pass states "Congratulation! You are eligible for Fast Bag Drop" Then it goes on to state that customers wanting to check bags must do so 45 minutes prior to scheduled departure time. n our return flight from Ft. Lauderdale FL our shuttle dropped us off at the terminal with 1 hr. 15 min. to spare before our scheduled flight. The problem with that is when you arrive at the counter for "Fast Bag Drop" there was only one agent handling that and the line was like a Disney World line waiting for a popular ride. There were about 6 other agents waiting patiently for customers who had to pay for their checked bags; carry-on bag and boarding passes. My wife and I who are over 70 year old seniors attempted to use one of these "observing agents" to give them our bags and was directed to get back in the long curving line. I questioned where the “Fast Bag Drop” is and was totally ignored. Spirit should rename it to “Snail Pace Bag Drop” which would be far more appropriate! On 2 of our 4 flights we had to listen to an annoying lengthy sales pitch by the flight attendants who were attempting to get customers to sign up for Spirit’s frequent flyer Master Card. I should point out that two positive things about Spirit Airlines are that the flight attendants were mostly friendly and polite and our checked bags arrived safely with us at our destinations. Spirit Airlines advertises itself as the first no frills airline and I must congratulate them on that -– they most certainly are!

My family and I (2 adults/2 kids) just returned from a Spirit Airlines roundtrip from Houston to Orlando. Airplane was new flight attendants were professional and courteous and though the seats were a bit closer than some other carriers they were still reasonably comfortable - and I'm 6'2". I think much of the concern voiced with Spirit is for those who may have not fully read all of the charges/fees that are broken out. This is definitely a different business model; however even with paying for some checked bags and seat assignments we still saved more than $400.00 as a family. Yes they charged for a coke however it was still cheaper than at the airport stands/kiosks. As a family of 4 we only had to check/pay for one bag and we each had a backpack that was free. It may take a bit of strategy in your packing; however we stayed in Orlando for 8 days and did not have any problems with what we brought. I can certainly understand how shocking it might be to see all of these fees - but you must consider the final cost in comparison. I had never flown Spirit before but was positively impressed. I think the real key to flying Spirit is to engage in a "Spirit 101" course by really examining their website for all costs and services so that there are no surprises. I also noted that things like car seats umbrellas food reading materials and so forth can be taken on the plane with no additional cost and these items do not count against your personal bag/backpack.

This past week I flew with Spirit Airlines for the first and last time. Every single person that my husband and I dealt with besides the flight attendants were rude to us. “Well if you don't remove something for your bag to get the weight down we will have to charge you extra for that.” No eye contact no smile no “Hello”or Good Morning.” When we got to the ticket counter with our boarding passes already printed the woman behind the counter didn't even look up at us to acknowledge that we were standing in front of her for three minutes. It took every bit of my patience to not ask if she was blind. This is a very unwelcome airline. There is absolutely nothing complimentary on this airline. My husband and I paid for everything from our one checked bag ($40 to start if overweight you'll be paying an extra $25 on top of that) to water and soft drinks on the plane ($3 and up). Anything that you bring onto the plane besides one carry-on is $50 before you hit the terminal and $100 at the terminal. To boot when we purchased our tickets we were given the option to pick our seats on the aircraft for a fee which was $36 a seat. Never in my life did I ever pay for seat assignments and I certainly didn't do it this time. My husband had absolutely no room to move his legs I couldn't even put my head on his shoulder without getting jabbed by the armrest that couldn't be pushed in an upright position enough to be out of my way. The button to recline my seat didn't work. The tray table for my husband's seat wouldn't adjust to sit properly and was wobbling so we had to share my tray table between us. There is no inflight entertainment. No TV's.

Just got off my first Spirit flight (Boston-Ft. Lauderdale-Tampa). Schedule matters most to me and tonight Spirit was my only option. I actually like Spirit's pay-for-carry-on program. By paying for a large carry-on you get to board the plane first. That relieves huge stress and clearly reduces the number of people dragging large suitcases onto the plane. The boarding time was pretty fast. The flight attendants were very courteous. The space between the seats is very tight. I'm 6/0” and my knees were jammed in. That said both of my flights were full. So obviously Spirit is meeting a market demand. I think all these negative reviews are from non-frequent fliers. But Spirit makes it possible for people to fly who may otherwise not be able to.

I just flew from Florida to Boston a few days ago. We were in the standard seats. It was the worst experience I have ever had in an aircraft. If there were negative reviews I would have given it a negative 5. First off there is a hidden baggage fee that you must pay over $50 for a carry on suitcase. Once Spirit tried charging a seat fee a hidden fee that charges you for being seated (not the actual ticket ticket was already bought). I was so enraged and complained because I would rather go standing if they tried to charge me to sit. The planes are uncomfortable crowded and they charge you for one drink (non alcoholic). The plane seemed to be in horrible condition very cheap. The group I was in agreed to never fly on such a terrible airline again. To anyone who reads this please never fly Spirit.

I have been flying Spirit Air since I compare their price to that of Southwest and difference was outrageous. I want to save and anything that helps me save is the way to go. Been flying Spirit regularly between Chicago and Dallas for under a $150 round trip. I have recommended Spirits to all my friend but let them know the baggage policy. I don't carry a lot of stuff other than my little bag and my computer bag.

Detroit flight cancelled after on board for 2 hrs. Lost a night in Vegas we had to reserve rooms we did not use at our cost. Return flight 2 hrs late taking off plus 2 hrs for luggage to be unloaded in Detroit. You would think that extra fees for luggage equals better service. Paid extra for EXIT seats 32 inch legroom impossible for tall person.

Dallas to Boston and return. All went as expected. Seat spacing was not a problem for my 5-7 build. Would definitely do again for the price savings.

We flew in on Spirit Airlines (LAX to ORD) and were so offended by how poorly the airline perceived customers (the staff were fine) that we decided to stay longer so we wouldn't have to use the airline on the way back. It can be more expensive to fly Spirit and you get less than the other airlines. The flight attendants didn't even have a cart. They had to bring all the food and hot coffee two by two by hand.