Spirit Airlines

Our flight from MSP was scheduled to leave at 11:.30am and it didn't leave until 5.45pm. We were told it was due to weather mechanical problems and not having a crew available to fly the plane. The first delay stated we would leave at 1.30 then 3.30 and at noon we were told a plane was on it's way. The plane arrived 2 hours later (from Chicago which is a 45 min flight) and sat there until 5.45 because the pilots weren't available. Spirit offered a $7 food voucher and a $50 credit for a future flight - which is laughable and something we'll never use. Lesson learned - you get what you pay for. Spend the extra money to buy a ticket on a more reliable airline.

I recently took a trip with Spirit and it was about the worst experience I have had traveling. I do quite a bit of travel and on this particular trip the flight was delayed 4.5 hours for mechanical problems. I was never informed of the delay until I got to the airport. Fortunately had a family member taking me and I was able to spend some extra time with her. We were given $7.00 food vouchers in an airport where the restaurants close at 7.00 what does one eat for $7.00. I was told to go to Hudson news and get candy or drinks.

I flew from DFW to Myrtle Beach and back. Only airline that offered a non-stop flight. Both flights were on time. No over booking. Very polite and accommodating employees. No complaints. It was a very pleasant experience and will fly Spirit again. Just go to their website and pay for your carry on or checked bag ahead of time. You can carry on water or food. They also provide them for a small fee. You are allowed to carry on a small bag purse or back pack for free 16x14x12. I didn't purchase any food or beverages and there was no Entertainment.

Flight delayed 7 hours with no notification or explanation. Waited 40 minutes on hold to speak with a customer service rep who had no information for me and offered no solutions. Horrible experience will never fly with them again! Horrible customer service not to mention ridiculous fees. No mobile boarding passes and they charge $10 to print your boarding pass at the airport. No complimentary beverages no inflight entertainment seats are small and crammed and all rows recline like the emergency exit isle seats- an inch or less.

My family visited from overseas 6 of us were booked to fly from Houston-Vegas on 12 May. For the 10.20pm flight no announcements made until 1am then at 2am they cancelled the flight. No announcements whatsoever. Spirit did not offer another flight until 2 June. We had already paid for our hotel show tickets purchased - does Spirit care for their Customers? Not come across such poor service in the airline industry (and I fly all over the world).

Had the opportunity to fly Spirit from Baltimore to Las Vegas r/t. Can sum up the experience in one word - awful. Never again will I (or the 5 others from Baltimore on the same flight) fly Spirit. While in Vegas I met someone from another city who had flown Spirit also. Their opinion - never again!

We flew Spirit Airlines last week from Detroit to Costa Rica and our experience was beyond our expectations. We were greeted by the customer service representatives during our check in process and encountered no problems. We did our homework ahead of time reviewing bag weight limitations seat assignments and we did come prepared with our boarding passes printed. All of these instructions are available to you when you purchase your ticket online. There are no hidden surprises as long as you read and go through all the instructions when booking your flight. Once we boarded the plane we were once again greeted by the attendants and they were very well dressed and represented by Spirit in a professional manner. We received professional service on the plane by the staff. On our return flight we received the same treatment as our first flights. Our savings were $ 350.00 per person by using Spirit Airlines. Our group had a total of 27 people flying together and that added up very quickly to a huge savings. I'm not sure where all the negatives come from since our group experience was very well received by Spirit Airlines. My suggestion to those reading reviews and thinking about booking with Spirit is when you are booking your ticket is to take the extra time and read thoroughly through all the instructions and options and you will have no problems once you get to the airport because you will be prepared as we were.

My flight was delayed an hour. I did not receive any notification. We boarded the plane another 30 minutes behind schedule. It gets even better! We waited another 2 hours on the plane while they fixed an issue with the plane. There were no apologies for the inconvenience. The flight attendants were very rude and avoided eye contact with the passengers. I've never been treated so poorly by an airline.

My father in law flew in to Denver from Las Vegas over the Memorial day weekend on Spirit. Paid $45 each way for his bag so $90 total in addition to the flight! His flight back on Sunday was to come from Dallas to Denver and then on to Vegas and was listed on their website as on time at all points that we checked it. However they finally informed them at the scheduled departure time that it was cancelled due to weather in Dallas. They offered no meal voucher no hotel voucher nothing. And we asked but they evidently have no partner airline willing to work with them to re book passengers on. They rescheduled him to Monday at 6.34pm. Again all online and live operators told us the flight was on time. And yet again they told them at their scheduled departure time that it was once again delayed due to mechanical issues. But they “thought” they would have it fixed and have them in the air by 10pm. They did give them a $7 food voucher but what exactly can you buy for $7 in an airport? Finally at 9pm (too late to book with any other airline) they tell them that this flight too is cancelled. Again no partner airlines to book them on and again all website info still said it was on time.

Great trip friendly service. Flew return DFW-Denver. On time both ways. Flew the r/t for about $100. This was my second trip with Spirit and would definitely use them again I have no complaints at all.