Spirit Airlines

Economy flight is economy service do not expect US Airways first class service for a fraction of the price. Seats are uncomfortable no entertaining system in the headrest no free drinks user payer system bare fare smaller size and lighter weight allowance for luggage. There is still an economy. We had the choice driving down to Florida from Quebec with two young kids and two adults for holiday or flying from Plattsburgh and rent a car. There was only a $200 total difference counting meals and motels plus 6 days of driving back and forth. So we took this. Expect a slow service and read all user rules and conditions and you will be satisfied. For sure if you do not read that the registered item is max 40 pounds and you bring a 45 pounds item you will be charged with no exceptions because its cheaper for the rest. Read what you agree to buy before buying and there will be no or not many complains.

I decided to fly Spirit in spite of negative publicity regarding baggage and other fee extortion because the times worked the best. I did not have a problem with my baggage because I was diligent about adhering to the size and weight restrictions. Unfortunately my flights were delayed both ways (one due to flight crew not showing up and the other due to weather). This was the least legroom between seats that I have ever experienced on any flight. Not to mention I had two people sitting next to me on the first flight who both were way too big for their seats making it impossible to get up to go to the restroom during the flight. It would make sense for the flight crew to manage these situations because it is unsafe and unreasonably uncomfortable. The flight back was equally miserable. The elderly father and his son sitting next to me were also first time Spirit flyers and we spent most of the flight discussing how we would never fly Spirit again since they had similar bad experiences. There were two empty rows in front of us and the son - very tall - sitting next to me asked the flight attendant if he could move into one of them. The flight attendant said he had to wait until the plane was in the air and then two very rude women were allowed to take seats in those rows about 30 seconds later (before the plane even moved from the gate). The woman who took the row of seats directly in front of us weighed approximately 350 lbs and spent the flight lying across all three seats snoring loudly while we sat in our sardine accommodations behind her. I knew not to expect frills but flying Spirit reminded me of an airborne Greyhound bus filled with the people of Walmart. Now that I have experienced it I know that it's worth it to change my schedule and pay whatever it takes to fly another airline. I realize that Spirit is one of the most profitable US based airlines with more than enough people to market this low-end service to; however I would strongly encourage my friends to pursue other options for their air travel. Most people I know care about service and would be equally disgusted by the Spirit experience.

You can only carry a purse or a small backpack not a carry on. A "carry on" is an additional $50. All refreshments are for purchase. To choose your seat is an additional $18. To get a boarding pass from a representative at the counter is an additional $10. I flew to Houston from LA. For my returning flight 2 of the 4 kiosks were out of service to self check in. I had to wait in the same line as the people that were paying for all of their baggage and get boarding passes trying to avoid the $10 fee. My flight was at 11.25 I got to the kiosk at 10.41 and my pass wouldn't print. I get to the representative and he tells me I've missed my flight that leaves 40 minutes later. I had to check in by 10.40. They had no more flights leaving that day and the next day's flight was oversold. (What airline only has one flight to Los Angeles). They couldn't book me on another flight for 2 days. I had to buy a same-day one-way ticket on another airline or wait 2 days to get home. I will never fly Spirit again. The fair is not cheaper. By the time you're finished purchasing all the things you'll need a fair ends up as much as if not more than any of their competitors.

My wife and I flew Spirit from Las Vegas to Houston Texas in Feb 2014. It was so cramped it felt like we were in a sardine can. I just read in the news that Spirit is the cheapest on leg room in the entire industry and that on an Airbus 320 they pack 178 passengers into the plane while United only packs in 138 passengers. Spirit charge for everything. We will never fly Spirit again.

Flight 484 DFW to PHL 8/28/14. Flight 215 PHL to DFW. 9/2/14. We had a good experience with Spirit Airlines. Some people only see that they "nickel and dime" you but the truth is they gave a reduced price so that all the other things can be optional. We liked the plane we flew going out to Philadelphia and coming back to Dallas too! It was great and one of the things I liked most was the great customer service from the crew.

My wife and I booked a round trip flight from New Orleans to Fort Lauderdale Florida to take a 20th Anniversary cruise on Carnival. I did take the time to read the information that Spirit publishes on their website so there were no surprises for us. Beginning with our arrival at the New Orleans airport their employees were all most courteous helpful and this extended throughout both the originating and return flights. Spirit sells you what you want and does not sell you what you don't want or need. We paid for the equivalent of first class seats as well as checked bags and still came out hundreds of dollars less than the cost of first class service on any other airline. Both flights were smooth and on time. The flight crews did a very good job of getting everyone on board and ready to go on time. We would not hesitate to fly them again. I'm thankful they offer the option of a-la- carte flying.

I checked in the day before and printed the boarding pass paid for the checked baggage which I have no problem with. The instructions said go to the Fast Bag Check. It was a holiday weekend at LAX one of the busiest airports in the world. There was no "Fast Bag Check" and only one check in counter open. I was in line more than hour before the flight time with about 4 people in front of me. The line moved slowly until there was one customer in front of me. It then came to a complete halt for about 30 minutes. The customer was paying for baggage with cash and they had no change. The check in person walked aimlessly around to other airlines asking fir change and then just stood at his counter doing nothing. He refused to check in any other customers. When he eventually got change and I got to his counter he asked where are you going and I said Dallas he laughed and said "too bad the flight has left". I replied no my flight was in 30 mins to which he laughed and said "check in closes 45 mins before the flight". I said I was in line well before 45 minutes and he had spent 30 minutes waiting for change when he could have helped others. He ignored me and called out to the next person in line. They too were going to Dallas and so was everybody in line. Everybody complained but he refused to do anything. The next flight was 7pm that evening and it would be an extra $267. I paid the $267 reluctantly. He would not check me in and made a snide comment about making sure I wasn't late next time or I wouldn't be allowed on that flight. The 7pm flight was delayed "due to maintenance" until 8 9 and then eventually 10 pm. While waiting at the airport. I decided to check the flight online. The price if the flight was $92 and I had been charged $87 plus an extra $267. That was it I went straight to the boarding desk. Luckily the agent at the desk was really sympathetic and acted like he wasn't surprised apologized and without me asking refunded the $267 and upgraded my seat to the most expensive seat for free. The flight attendants were actually very pleasant and helpful but the plane was so cold. The flight attendants were wearing sweaters and thick tights. Several passengers complained about the temperature but nothing was done. I arrived in Dallas at 3am and had to spend another $100 on a taxi because I could not have the person who was picking me up be up until that time in the morning. Never again!

4 hours late from Las Vegas to San Diego. Poor communications no one at the gate. I was given a 7$ meal voucher 15 minutes before we boarded and that was only because I asked.

Whatever little bit of money you save when you book your flight they are going to get back in outrageous fees. My dad came to visit us from Bogota. The flight here was delayed 2 hours for no apparent reason. No apologies or explanations given. They didn't even offer him a cup of coffee or water! This is an international flight. Water and crackers are pretty standard! He got lost in the airport because their flight attendants fail to tell the passengers where to claim their bags. Since they ended up arriving around 2am half of the airport (ATL) was not in service and there was nobody available to give any information. We dropped him off this morning to go back home and I am hoping things go better after the rough start we had this morning. I have never seen such terrible customer service. These people were rude. Their kiosk to do self check in was very slow to the point I wasn't sure if it was working. A woman from the airline started to come toward me so I thought she was coming to help me. She actually asked me where he was going and snatched his passport out of my hands stood in front of the computer and cancelled where I was trying to do the self check in. Then she told us to get in line. The we went to the very crowded counter only to get yelled at by to more of their employees. Then they proceed to charge him extra for an "overweight" bag. We were never told that their limit was 40lb instead of the standard 50 - his bag was 48lb! They were charging people for carry ons that were very small.

I was a first-time passenger on Spirit Airlines and unfortunately my experience was not a good one. Before online check-in I was unable to reach customer service by phone. The FAQ section did not address my concern so I expected to "talk" to a person there. All one gets when calling the phone # provided is one prompt after another with no "speak to rep" option. The 4 takeoff and landings for my destination were all 2+ hours late. If you want to get there on time or even slightly later forget flying with Spirit Airlines. Their routes are ridiculous. My flight from Kansas City to Minneapolis took me to Chicago first where I had a long layover which ended up even longer due to bad weather in Chicago. That was understandable but flight out of Chicago on return flight was delayed without explanation. A flight from KC to Mpls is actually only 1.5 hrs but it took me all day in airports and in Spirit planes to get there.