Spirit Airlines

I flew Spirit out of Philly to Las Vegas during Labor Day Weekend and I have to say this was by far the worst flying experience I've had. There is zero customer service skills among the staff - that and no communication between staff and customers regarding delays. I sat on the runway for a good hour before my friend asks the flight attendant what the delay was about and her response was "the jet is being fuelled" funny because there was absolutely no fuel truck in sight. We come to find out there was a mechanical issue with the plane. Where did they get those seats from. I'm by no means a large girl but those seats made me feel large I was unbearably uncomfortable. The seats didn't recline there was absolutely no leg room and the seats were so close together that I could smell the breath of the person next to me. The temperature in the plane was so cold. If you think you're getting complimentary water think again - Spirit Airline nickles and dimes you for absolutely everything including water. $320 round trip from Philly to Vegas seems like a good deal until you add in the $90 for just a carry on and $3 for water and additional costs for any other drink or snack. If you are looking for a cheap flight you will find it on Spirit Airlines along with a cheap experience and lying staff members.

Spirit Airlines is the most awful business I've ever been forced to use. Not only did they charge me $45 dollars just to check my carry on they delayed our flight three times making us 4 hours late getting home. I missed my ride from the airport missed an important meeting and spent more money on airport dinner than expected because of these clowns. Then they refused to compensate on the first delay! Will never use them again. Don't expect any complimentary water it's $3 a bottle right along with the $10 charged to print your boarding pass.

Just yesterday I had the worst experience I've ever had with any airline We were booked to fly out of Cancun directly to Dallas with Spirit Airlines. They had overbooked the flight by about 7 people and everyone showed up some people volunteered to give up their seats for the usual compensation package. My partner and I checked in online in the morning prior to the flight. We arrived to the airport and waited at the check in counter as they were getting another couple checked in printed boarding passes checked luggage and sent those passengers on their way to the gate. They however denied us help denied offering any customer service or compensation because they said we had arrived too late to print off boarding passes but they did admit to use that they had knowledge of our online check in. Then while we were standing at the counter with 4 other passengers Spirit Airlines proceeded to book flights and offer hotel and ticket compensation to the other passengers. I will never fly Spirit Airlines again.

I flew with Spirit via round trip from BWI to LAS. Most of the time their website was down or didn't work. When I arrived at BWI not a single person at the check in desk. Their so called carry on cost $50 at the counter or $100 at the gate. Once on the aircraft the seats didn't even recline and felt like there was no padding at all! If you requested a seat oh yes another charge of at least $18. Now combined seat charge carry on charge you can expect to pay up to $236.00 on top of the so called "cheap flight". I will "never " fly on this airline again.

I decided to fly Spirit in spite of negative publicity regarding baggage and other fee extortion because the times worked the best. I did not have a problem with my baggage because I was diligent about adhering to the size and weight restrictions. Unfortunately my flights were delayed both ways (one due to flight crew not showing up and the other due to weather). This was the least legroom between seats that I have ever experienced on any flight. Not to mention I had two people sitting next to me on the first flight who both were way too big for their seats making it impossible to get up to go to the restroom during the flight. It would make sense for the flight crew to manage these situations because it is unsafe and unreasonably uncomfortable. The flight back was equally miserable. The elderly father and his son sitting next to me were also first time Spirit flyers and we spent most of the flight discussing how we would never fly Spirit again since they had similar bad experiences. There were two empty rows in front of us and the son - very tall - sitting next to me asked the flight attendant if he could move into one of them. The flight attendant said he had to wait until the plane was in the air and then two very rude women were allowed to take seats in those rows about 30 seconds later (before the plane even moved from the gate). The woman who took the row of seats directly in front of us weighed approximately 350 lbs and spent the flight lying across all three seats snoring loudly while we sat in our sardine accommodations behind her. I knew not to expect frills but flying Spirit reminded me of an airborne Greyhound bus filled with the people of Walmart. Now that I have experienced it I know that it's worth it to change my schedule and pay whatever it takes to fly another airline. I realize that Spirit is one of the most profitable US based airlines with more than enough people to market this low-end service to; however I would strongly encourage my friends to pursue other options for their air travel. Most people I know care about service and would be equally disgusted by the Spirit experience.

You can only carry a purse or a small backpack not a carry on. A "carry on" is an additional $50. All refreshments are for purchase. To choose your seat is an additional $18. To get a boarding pass from a representative at the counter is an additional $10. I flew to Houston from LA. For my returning flight 2 of the 4 kiosks were out of service to self check in. I had to wait in the same line as the people that were paying for all of their baggage and get boarding passes trying to avoid the $10 fee. My flight was at 11.25 I got to the kiosk at 10.41 and my pass wouldn't print. I get to the representative and he tells me I've missed my flight that leaves 40 minutes later. I had to check in by 10.40. They had no more flights leaving that day and the next day's flight was oversold. (What airline only has one flight to Los Angeles). They couldn't book me on another flight for 2 days. I had to buy a same-day one-way ticket on another airline or wait 2 days to get home. I will never fly Spirit again. The fair is not cheaper. By the time you're finished purchasing all the things you'll need a fair ends up as much as if not more than any of their competitors.

My wife and I flew Spirit from Las Vegas to Houston Texas in Feb 2014. It was so cramped it felt like we were in a sardine can. I just read in the news that Spirit is the cheapest on leg room in the entire industry and that on an Airbus 320 they pack 178 passengers into the plane while United only packs in 138 passengers. Spirit charge for everything. We will never fly Spirit again.

Flight 484 DFW to PHL 8/28/14. Flight 215 PHL to DFW. 9/2/14. We had a good experience with Spirit Airlines. Some people only see that they "nickel and dime" you but the truth is they gave a reduced price so that all the other things can be optional. We liked the plane we flew going out to Philadelphia and coming back to Dallas too! It was great and one of the things I liked most was the great customer service from the crew.

My son had a scheduled flight at 10.30am today. They pull out only to turn around and go back into the terminal for a problem. He has sat in the terminal since 10.30am and no news and they don't update. He is 18 and when he walked over to ticket counter to get an update he was given a nasty answer and no info. We live 2 hours from the airport and would say spending 500$ to fly to Florida is not exactly cheap and the service is lousy! No news if his plane will ever leave!

This airline is the worst! As I'm typing this review I'm sitting in an airport waiting on a delayed flight. It was Spirits first flight of the day from PHL to Myrtle Beach and the weather is perfect for a Labor Day weekend so one would not think a flight would be delayed. The reason for the delay is that the flight staff got in really late last night so in order to stay in compliance with the employment rules they must rest. I completely understand that but instead of Spirit sending the passengers an email/text because they had advance notice of this delay they just let people show up at the crack of dawn for nothing! Any savings you get from purchasing a Spirit ticket will be offset by extra fees (extra time spent for parking in the garage seat fees baggage fees and tons of indirect fees) lost time (I could've slept in) headaches and bad customer service. My first and last time flying with this airline. Future passengers you've been warned.