Spirit Airlines

Ft. Lauderdale Sep 4 flight 657 to New Orleans and departed Flight 680 Sep 5 from New Orleans to Ft.Lauderdale. This airline is the worst. I have flown many airlines and have never had such a bad flying experience. The staff were very rude and all the unexpected fees doubled my price. It is no savings with a small carry on at $50 dollars and if I want to sit by my child had to pay $18 dollars for seats together. So my payment went up $136 each way.. not so great the plane smelled fowl and seats are cramped and very uncomfortable. Make sure you book a massage the next day you will need it.

I am normally an American Airlines passenger and vowed to never stray from them. However when planning my trip to Vegas from Dallas Spirit had the best arrival time and departure time for me. So I decided to give Spirit a try. I as well as others heard a lot of negative things about Spirit but I like to try things out for myself and give my own opinion of the airline. I must say I did read all there were to read about Spirit so that I wouldn't be caught with unexpected "price" surprises. I must say that even though the flight was tight as far as room I enjoyed the airline. Yes they do charge for choosing more leg rooms luggage and snacks but overall it was worth the money that I paid. Checking in and checking baggage were no problem. Spirit also sent emails informing me of my flight status. I just might give them a try again for my future trip.

Not sure how this airline is still around with the abysmal service and ridiculous delays. Flight to Chicago from Boston two days ago delayed by 3 hours. Today the return flight is delayed for three and a half and counting. Not weather delay mind you. Please avoid this airline. Not worth the meagre fare savings.

Economy flight is economy service do not expect US Airways first class service for a fraction of the price. Seats are uncomfortable no entertaining system in the headrest no free drinks user payer system bare fare smaller size and lighter weight allowance for luggage. There is still an economy. We had the choice driving down to Florida from Quebec with two young kids and two adults for holiday or flying from Plattsburgh and rent a car. There was only a $200 total difference counting meals and motels plus 6 days of driving back and forth. So we took this. Expect a slow service and read all user rules and conditions and you will be satisfied. For sure if you do not read that the registered item is max 40 pounds and you bring a 45 pounds item you will be charged with no exceptions because its cheaper for the rest. Read what you agree to buy before buying and there will be no or not many complains.

My wife and I booked a round trip flight from New Orleans to Fort Lauderdale Florida to take a 20th Anniversary cruise on Carnival. I did take the time to read the information that Spirit publishes on their website so there were no surprises for us. Beginning with our arrival at the New Orleans airport their employees were all most courteous helpful and this extended throughout both the originating and return flights. Spirit sells you what you want and does not sell you what you don't want or need. We paid for the equivalent of first class seats as well as checked bags and still came out hundreds of dollars less than the cost of first class service on any other airline. Both flights were smooth and on time. The flight crews did a very good job of getting everyone on board and ready to go on time. We would not hesitate to fly them again. I'm thankful they offer the option of a-la- carte flying.

I checked in the day before and printed the boarding pass paid for the checked baggage which I have no problem with. The instructions said go to the Fast Bag Check. It was a holiday weekend at LAX one of the busiest airports in the world. There was no "Fast Bag Check" and only one check in counter open. I was in line more than hour before the flight time with about 4 people in front of me. The line moved slowly until there was one customer in front of me. It then came to a complete halt for about 30 minutes. The customer was paying for baggage with cash and they had no change. The check in person walked aimlessly around to other airlines asking fir change and then just stood at his counter doing nothing. He refused to check in any other customers. When he eventually got change and I got to his counter he asked where are you going and I said Dallas he laughed and said "too bad the flight has left". I replied no my flight was in 30 mins to which he laughed and said "check in closes 45 mins before the flight". I said I was in line well before 45 minutes and he had spent 30 minutes waiting for change when he could have helped others. He ignored me and called out to the next person in line. They too were going to Dallas and so was everybody in line. Everybody complained but he refused to do anything. The next flight was 7pm that evening and it would be an extra $267. I paid the $267 reluctantly. He would not check me in and made a snide comment about making sure I wasn't late next time or I wouldn't be allowed on that flight. The 7pm flight was delayed "due to maintenance" until 8 9 and then eventually 10 pm. While waiting at the airport. I decided to check the flight online. The price if the flight was $92 and I had been charged $87 plus an extra $267. That was it I went straight to the boarding desk. Luckily the agent at the desk was really sympathetic and acted like he wasn't surprised apologized and without me asking refunded the $267 and upgraded my seat to the most expensive seat for free. The flight attendants were actually very pleasant and helpful but the plane was so cold. The flight attendants were wearing sweaters and thick tights. Several passengers complained about the temperature but nothing was done. I arrived in Dallas at 3am and had to spend another $100 on a taxi because I could not have the person who was picking me up be up until that time in the morning. Never again!

4 hours late from Las Vegas to San Diego. Poor communications no one at the gate. I was given a 7$ meal voucher 15 minutes before we boarded and that was only because I asked.

Whatever little bit of money you save when you book your flight they are going to get back in outrageous fees. My dad came to visit us from Bogota. The flight here was delayed 2 hours for no apparent reason. No apologies or explanations given. They didn't even offer him a cup of coffee or water! This is an international flight. Water and crackers are pretty standard! He got lost in the airport because their flight attendants fail to tell the passengers where to claim their bags. Since they ended up arriving around 2am half of the airport (ATL) was not in service and there was nobody available to give any information. We dropped him off this morning to go back home and I am hoping things go better after the rough start we had this morning. I have never seen such terrible customer service. These people were rude. Their kiosk to do self check in was very slow to the point I wasn't sure if it was working. A woman from the airline started to come toward me so I thought she was coming to help me. She actually asked me where he was going and snatched his passport out of my hands stood in front of the computer and cancelled where I was trying to do the self check in. Then she told us to get in line. The we went to the very crowded counter only to get yelled at by to more of their employees. Then they proceed to charge him extra for an "overweight" bag. We were never told that their limit was 40lb instead of the standard 50 - his bag was 48lb! They were charging people for carry ons that were very small.

I was a first-time passenger on Spirit Airlines and unfortunately my experience was not a good one. Before online check-in I was unable to reach customer service by phone. The FAQ section did not address my concern so I expected to "talk" to a person there. All one gets when calling the phone # provided is one prompt after another with no "speak to rep" option. The 4 takeoff and landings for my destination were all 2+ hours late. If you want to get there on time or even slightly later forget flying with Spirit Airlines. Their routes are ridiculous. My flight from Kansas City to Minneapolis took me to Chicago first where I had a long layover which ended up even longer due to bad weather in Chicago. That was understandable but flight out of Chicago on return flight was delayed without explanation. A flight from KC to Mpls is actually only 1.5 hrs but it took me all day in airports and in Spirit planes to get there.

Flight 600 from Atlanta to Dallas July 16th and Flight 877 from Dallas to Atlanta on July 18th. I even question why there is a place to write a review on such an unbelievably classless company. The worst travel experience. The flight was delayed 3 hrs in arriving to our gate. The flight was delayed 1 hr after boarding. The flight was delayed yet again at the destination gate. On the flight the flight attendants were very crude and borderline confrontational to paying customers. When I asked for a cup of water the flight attendant responded "No way this is Spirit Air where you don't get anything for free!" I understand the principal of a discount airline is to pass down the savings to the customer however to do so at the expense of professionalism is certainly not worth the savings. This was my first and certainly last flight with Spirt Airlines. Take heed and do not fly Spirit airlines.