Spirit Airlines

I flew with my husband to Fort Lauderdale, FL from NYC for a weekend vacation. Their were delays on the outbound flight (which we were notified of in a timely manner) but nothing major. However, the return flight was quite different. Our flight on Sunday 14th of June was cancelled so we were given three solutions: 1) take the next direct flight to NYC on Tuesday the 16th (not an option as we had to work on Monday) 2) Get the refund for this flight and book a last minute flight (much more expensive) with a different airline. 3) Fly the Atlantic City on Monday (arriving in the afternoon) and take another transportation (that we would have to pay) all the way to New York. The person at the front desk was trying to help us as best as she could, just following the directions of the airline. We decided to get the refund found another flight for Monday morning. We also had to pay for an extra night at the hotel. I guess we got what we paid for - low cost tickets also mean low cost service.

We booked our honeymoon to Cancun flying with Spirit and this was the worst thing we could of done. We got there 2 hours early and there was already a huge line. 30 minutes before we were suppose to take off they canceled our flight because the crew did not show up. Not sure what the real problem was, but we were given the option to wait to find other flights or get a full refund. Due to the lack of information we decided to cancel our trip. If there was an option to give them a zero I would. Avoid.

Luckily I did some reasearch the day prior to my flight which helped me saved quite a few fees I was totally clueless too. Unfortunately, I didn't check up on the customers' satisfaction. I arrived an hour before my flight to print my pas and that's when the screen proceeds to inform me the flight was cancelled. All they wanted to do was refund my money or put me on a flight for the next day. The customer reps seem to careless about the situation and let me know straight up it's either I take it or leave it. Weird unh, because if I was the one cancelling my reservation, I would get fined up to a $150 but when they mess up, you're suppose to accept it like it's natural. They were very non cooperative. This was my first and will definitely be my last experience with them.

Thought we would save some money for a quick trip to Philadelphia. Our flight was to leave at 2:30pm. We started getting delays and gate changes on the way to the airport. We got to the airport around 12:30 with the updated delay now at 3:30. The gate attendant kept saying that they are waiting on the pilot and co-pilot. Talk about throwing the pilots under the bus - wow. I'm sure the pilots were delayed from their flight coming in however the gate agents didn't say that, just that they were waiting on the pilots to show up. This was a constant announcement for several hours. Then about 5:30pm the gate agent announced that they are giving our plane to the Denver route since we don't have pilots. At 6:30pm the gate agent announced that our flight was cancelled and to follow her to the ticket counter out front. The scene was crazy. We were lucky to be toward the very front of the line. I can't even imagine how long people were waiting. The lines were horrific, incredible lack of professionalism, and then no flight. I would never recommend this airline.

We arrived at the airport in plenty of time to check bags - 30 minutes before boarding the flight was cancelled. Spent the next 3 hours waiting in line with the rest of the passengers. Apparently Spirit cancelled every flight departing from Houston at the last minute. All other airlines were flying without issue. Needless to say my entire vacation was ruined. 5 - 7 business days to refund the flight and baggage fees! The fare is not cheaper once you pay for all the "extras".

I was terrified to fly this airline after reading the terrible reviews, but for the price we ended up paying I couldn't resist. Surprisingly, we had a fairly smooth trip. Check in, both leaving and coming back, was smooth, no issues. Didn't get slapped with any additional fees since we followed all of the instructions on the site. The plane was early/on time both going there and coming back, although other Spirit flights around us were significantly delayed. I guess we got lucky. The plane was clean enough. Didn't bother paying for any snacks or beverages. Not a ton of leg space but not terrible. I'd say that we had a very average flight, but honestly that's all we needed. They got us to and from where we needed to go for a good price. I'd definitely fly again. There are better airlines out there for sure, but you really do get what you pay for in this case.

Do not fly this airline unless you have no other choice. If you're looking at price, consider that you may have up to $100 in additional fees each way when you're comparing to other airlines if you're checking a bag. Pay attention to the fine print and the even finer print when you're thinking about checking or carrying on bags. This is hands down the worst experience I have had on an airline, and I'm not half done with my trip yet. I am sitting in the airport delayed 4 hours for my first and last Spirit Airlines flight (except for the flight home, which I unfortunately have to endure).

This Company has the worst Customer service I have ever had to deal with. I had a flight leaving from Denver to LA. It was delayed twice at the last minute and finally cancelled after four hours. I waited in line for 4 hours and was nowhere close to being helped. I asked to speak to a manager because I am in the military and needed to get a refund so I could book another flight. I was told there was nothing they could do for me. I tried to call Customer service and was on hold for 2 hours waiting for someone to help. I finally had my family come get me and booked another flight on another airline for the next day. I never did get to talk to someone after being at the airport for 8 hours. It is not worth the price to fly this airline.

Flight attendant scheduling issue! Passengers were supposed to board plane at 6.30 am for a 7.15 departure but there aren't any flight attendants with little to no updates on when we will depart. Flight does not show delayed for people in Tampa to pick up parties. I will never fly a cheap airline like Spirit again as there is no money saved since no food or drinks are served free and bags (checked or carry on) are expensive.

Flew internationally from Costa Rica in hopes to arrive in Dallas. When we arrived in fort Lauderdale, we were in the process of customs for over 1.5 hours causing us to be late to the connecting flight. Even though the airplane was still there and finishing prep work for the flight, they would not let us on the plane because "the doors are already closed". We asked about a different flight and were told that there was no other flight to leave that day. That was incorrect because there was another flight to leave 20 minutes after ours to dallas that we may have been able to get on. After sitting at the ticket counter for over 1 hour, we were told by a "supervisor" that there was nothing we could do and we would need to wait till the next day. We were lucky enough to rebook with Southwest airlines (who had a 2 minute ticket counter wait). I will never fly Spirit again!