Spirit Airlines

Last flight with Spirit. Pitiful experience. Our family of 6 purchased our tickets in Dec. for our trip to MX this week. On the day of travel, just as we were heading out of the door, Spirit notified me by email our flight was delayed. Then a couple of hours later, another delay. So I decided to call Spirit to find out what was going on. After 1.5 hour hold on the phone I was finally able to speak to a human. The supervisor I spoke with explained that our flight was not delayed but cancelled, due to unforeseen weather. I immediately jumped on DFW airport website to see if other flights were being delayed or cancelled as it was partly cloudy in DFW. The supervisor then tells me that the next available flight he can move us to is on Friday the 19th and all Spirit can do is offer us a refund or move our flight to Friday, with no solution for the condo's we have paid for starting the 16th. I don't feel that Spirit was honest about the flight cancellation. Spirit's uncaring and unwavering position is totally unacceptable, which is the reason we will not spend our hard-earned money with this airline again.

I read past reviews and learned that you need to read their guidelines in advance. I avoided the $100 fee to check in at the gate but still had to pay somewhere between $40 - $50 just for a seat and a carry on bag. Simply getting a seat is extra - this was still OK for me, the total price was still cheap considering I booked the flight a couple days before it left. After reading the reviews I was fully anticipating a 1.5 hour delay, or more. Somehow a miracle occurred and our flight left only 20 minutes late - and we made up those 20 minutes on the flight back. However, flying out of LAX I looked at every other scheduled departures for Spirit and all of them were delayed by at least 2hours. I truly believe that people only complain when things go wrong - I thought maybe this airlines bad reviews are simply because those who get to where they're going with no hiccups never bother writing reviews. With that in mind I had every intention of writing a review, no matter how good or bad the flight went. My flight was good, but the fact that all other flights were delayed by that much scares me. I overheard some of their announcements on further delays, and no explanation was given. I'm not going to fly Spirit again purely for that reason. You know something's wrong when an airline can scare away a traveler for reasons that didn't affect their own flight.

Flight to Detroit on June 12th with no problem, except for weather delays and the gate changed three times before we left. My return flight, different story - I drove 2 hours to return to Detroit to get a nonstop flight to Houston at 7:30 a.m. Flight kept getting delayed due to no flight attendants. 4 hours later, they cancelled the flight due to the same reason. Sent us to the desk at baggage claim area where there was no organization. All the clerk would do was schedule me a flight out the next afternoon, I told her this was not good enough as I needed to be back in Houston. I asked to be booked on another airline but was told this was not an option as they have seats available on their airline. She said all she could do was to give me a refund of this flight and 3 $7.00 meal tickets and I could go upstairs and find another airline to fly on. Very unprofessional and no courtesy at all. After spending 18 hours in the Detroit airport, I finally got home on another airline. I do not recommend this airline.

Their customer support is horrible, very unfriendly, and cancel flights at the drop of a hat when all other airlines are still flying. My girlfriend and I had been planning a trip to Cabo San Lucas for 5 months and were supposed to be meeting about 15 other friends there in June 2015. We arrived at the Bush Intercontinental Airport in Houston, Texas at 6 am. Our flight didnt leave until 10.35 am. We had been on their website constantly checking our flight status to make sure it was going to be ontime, which it was up until about 30 mins before our flight. Then for no reason at all, it was cancelled. They said due to bad weather, but when questioned about why they arent flying, but all other airlines in the airport are flying, they couldnt give a direct answer. Spend the little extra to get yourself and your family on a reputable airline.

This is the second time we have flown Spirit and it will be the last! We were notified by email on the afternoon of our departure that our flight would leave two hours later than expected. Therefore my husband and I decided not to rush and left for the airport a little later that we would have if our flight was going to be on time. About half way to the airport, we get another email now saying the flight had been moved up again and would be leaving in 1.5 hours. We hurried to the airport, paid extra for valet parking so that we would not miss our flight. Then we were all packed and ready to return home to Chicago and we received an email saying our flight was delayed. Then we got another email saying our flight back to Chicago was cancelled! My husband called Spirit and was on hold for 1 hour and 10 minutes only to be told that Spirit could not get us to Chicago until Friday and this was Monday evening! We were told to go to the airport and talk to them which we did at 10.00 am this morning only to find out that there are no Spirit employees even at the airport until 4.00 p.m. and there were not even any kiosk signs for Spirit. It was if they didn't even exist. We then had to pay over $1000 to fly home on Alaska because we have jobs and could not wait another 4 days to get home. I will never fly this airline again. They are rude, unprofessional and furthermore, after you pay for everything a la carte, you could fly a reputable airline for the same price or less.

Worst flight experience. Arrived at 6.00am for a 7.15am Spirit flight to San Diego. At 6.25am they announced the flight was delayed until 10am. Then 11.25, then 12.20, then 3.30pm, then 5.40pm then cancelled. We rebooked on a 6.40pm flight to Las Vegas. It was delayed until 8.00, 8.40,9.05, then 10.45pm. It was finally cancelled. We all ran to the ticket counter for refunds and info. Its 11.24pm and there is over 50 people in line still waiting. Spirit gets a F+ for lying to us and a total lack of communication. The gate agents even disappeared for a long time.

I flew with my husband to Fort Lauderdale, FL from NYC for a weekend vacation. Their were delays on the outbound flight (which we were notified of in a timely manner) but nothing major. However, the return flight was quite different. Our flight on Sunday 14th of June was cancelled so we were given three solutions: 1) take the next direct flight to NYC on Tuesday the 16th (not an option as we had to work on Monday) 2) Get the refund for this flight and book a last minute flight (much more expensive) with a different airline. 3) Fly the Atlantic City on Monday (arriving in the afternoon) and take another transportation (that we would have to pay) all the way to New York. The person at the front desk was trying to help us as best as she could, just following the directions of the airline. We decided to get the refund found another flight for Monday morning. We also had to pay for an extra night at the hotel. I guess we got what we paid for - low cost tickets also mean low cost service.

We booked our honeymoon to Cancun flying with Spirit and this was the worst thing we could of done. We got there 2 hours early and there was already a huge line. 30 minutes before we were suppose to take off they canceled our flight because the crew did not show up. Not sure what the real problem was, but we were given the option to wait to find other flights or get a full refund. Due to the lack of information we decided to cancel our trip. If there was an option to give them a zero I would. Avoid.

Luckily I did some reasearch the day prior to my flight which helped me saved quite a few fees I was totally clueless too. Unfortunately, I didn't check up on the customers' satisfaction. I arrived an hour before my flight to print my pas and that's when the screen proceeds to inform me the flight was cancelled. All they wanted to do was refund my money or put me on a flight for the next day. The customer reps seem to careless about the situation and let me know straight up it's either I take it or leave it. Weird unh, because if I was the one cancelling my reservation, I would get fined up to a $150 but when they mess up, you're suppose to accept it like it's natural. They were very non cooperative. This was my first and will definitely be my last experience with them.

Thought we would save some money for a quick trip to Philadelphia. Our flight was to leave at 2:30pm. We started getting delays and gate changes on the way to the airport. We got to the airport around 12:30 with the updated delay now at 3:30. The gate attendant kept saying that they are waiting on the pilot and co-pilot. Talk about throwing the pilots under the bus - wow. I'm sure the pilots were delayed from their flight coming in however the gate agents didn't say that, just that they were waiting on the pilots to show up. This was a constant announcement for several hours. Then about 5:30pm the gate agent announced that they are giving our plane to the Denver route since we don't have pilots. At 6:30pm the gate agent announced that our flight was cancelled and to follow her to the ticket counter out front. The scene was crazy. We were lucky to be toward the very front of the line. I can't even imagine how long people were waiting. The lines were horrific, incredible lack of professionalism, and then no flight. I would never recommend this airline.