Spirit Airlines

June 19 2015 is my first time to take my wife to Yellowstone. We planned this for several weeks and design a very detailed route for our trip. We estimated everything except the horrible flight - the Spirit. We reached at 4 pm, 90 mins before set off and we been told delay right after checking in. The time move to 8:00 PM and nobody explain why. After 3 hours waiting we found departure time changed to 12:00pm and no one even told us! We asked the clerks and they just said they dont know with fake smile. We kept waiting until 11:00pm and been told by other passenger that the flight was cancelled! None of the Spirit clerks told us this! One old clerk just told us to refund or rebook at 1st floor and refused to tell me any further details. We reached the 1st floor and spent about 2 hours got refund and took my luggage out. Of course, refund was just about what you paid for the tickets. They didn't care about screwing my planned trip. The losses of the reservation of hotel in the Yellowstone , the renting car and the time I spent on airport and preparation of the trip. Simply to say, no Spirit anymore. again!

I write this as I sit on the tarmac in Houston 3 hours after we should have left. I understand delays, no problem. However the disorganized operation is hard to ignore. Getting answers like, "the plane will board once the arriving plane is empty" or "we'll take off as soon as they finish fueling" are a little frustrating. After sitting on the Tarmac for about 45 minutes I asked for water and was told the would charge me in flight for my water. I questioned that they charged for water and was told "Spirit Airline charges for everything". Never again.

My wife and I were to leave Denver at 11.30pm on our way to a wedding in Mrytle Beach. Our flight was delayed by 3 hours, we were told it was due to weather come to find out the plane had to stop short of Denver to take on Fuel. We missed our connecting flight the next day and had to stay in Ft Lauderdale airport for 14 hours. When asked what they were going to do about it the agent stated (We are not required to do anything if the flight is delayed due to weather). I find it hard to believe that out of all the flights into Denver that night that Spirit was the only delay as it showed on the airport Departure/arrival board. This is how they treat customers by lying to them.

My wife and I were scheduled to fly from Detroit to La Guardai at 6.15 am on Sunday June 14th. We were on flight 316. At boarding time we were notified there would be a 30 minute delay because there was no first officer. Then there was a delay until 7 am. That was followed with delays until 8, 9 and 10 am. finally, they notified us that the flight was cancelled and that we should go down to their rebooking line. (The fact that they even have a re-booking line should have been a warning). The line was several hours long. By the time I reached the agent the soonest they said that they could re-book us was 2:45 pm the next day. They were not even going to provide a hotel or food vouchers until we complained because we live only 50 miles from the airport. The customer service we received was the worst that I have experienced. They kept us in the dark the entire time as to what really was going on. While sitting in the airport I could see on the departure board that several spirit flights had been cancelled. I will never use this airline again.

Our flight was delayed nearly 6 hours before it was finally cancelled. The reason it was cancelled was because there weren't enough personnel (flight attendants, pilots) to fly the plane that also wasn't available for use. Spirit Airline's definitely knew this information at the start of the day yet chose to elude their customers that everything was on schedule and that a plane was "on it's way from Chicago" (for over 5 hours). After the flight was cancelled, all of the passengers were required to wait in a line where the Spirit Airlines staff seemed to be taking pleasure in the fact that many vacations, plans, etc. were ruined because of the horrible logistical planning on your part. Hotel vouchers, meal vouchers, flights made via other airlines were not provided after this error. Personally, I was so fed up with Spirit's horrible customer service that I opted for a refund and ended up renting a car to drive 14-hours overnight to make it back to Chicago in time for work the next day. Even though it cost me more money and time to drive a car then to fly with Spirit, it was the only option that I was given that didn't result in me missing 2 days of work or more. I will never fly with Spirit Airlines again.

When Leaving St Thomas we had to fly to Fort Lauderdale Florida to connect with a flight to DFW. First we were told we would be leaving 20 min late from 3.30 to 3.50 due to mechanical issue then about an hr after that they delayed us 4 more hrs for the same issue then an 1 hr later after that we were told the plane was on approach, surprised to hear that so now it was an hr and 15 min that from the original time promised. After fumbling around the cockpit for another 30 min after boarding and sitting on an empty runway we are told we are wait for 2 aircrafts to land. No one landed the on the runway. We take off finally after sitting there for another 20 min on the runway. We land in Fort Lauderdale and our connecting flight from there left 18 mins before we landed. This left us high and dry. Spirit gave us an 'I really don't care attitude' when they came back with no real solution except for a flight out the next day that went to several stops up to Detroit, Chicago and then finally to Dallas 7 hrs later. It would have left at 12 noon and landed in Dallas after 11pm. We had to pay $450 for 2 tickets on American which worked flawlessly.

I was suppose to fly out of Houston at 9.05pm and still am still waiting to take off. The flight was delayed for 2 hours without any notification and no reason. Once we boarded the plane we were sitting for an hour before we were notified that we would not be able to land in San Diego due to a curfew. This airline is unreliable. This is my first and last time I will be flying with them.

No value. $35 for carry on. No leg room (I am 5'4"). No wifi. No food/drinks for 3hr+ flight. Never again!

We were scheduled to depart from Chicago at 10.44 am for San Diego and we were notified of a delay. The flight had been delayed for 2 hours. As we changed our travel plans we got a message that the flight was now only delayed by an hour we rushed to the airport to realise that the flight was now scheduled for 1.30pm (3 hour delay). The gate was changed 4 times and the mayhem that ensued was not managed at all. The ground staff was unhelpful and extremely disrespectful. We spent the extra $35 on big room seats and that was a saving grace. Honestly, if you value your time and want to be treated with some decency while travelling avoid Spirit.

Well first they took off an hour late, and they didn't tell us why. We finally landed and we've been sitting here for an hour waiting for a gate to open. Also, they have no wifi, the seats are very uncomfortable, and the food and drinks are so expensive. M&M's alone are $4 and 1 bag of nuts and 2 beers are $15. Don't you think that's a little ridiculous. I'm currently writing this while still on the plane that I've been on for 3 and a half hours that should have been about 2.