Spirit Airlines

The customer service was horrible and not helpful with anything we had questions on. After our flight was delayed twice and we sat at the gate while other flights were boarded through this gate, we saw a man running up to the counter at the gate and out of breath. He proceeded to tell the women at the counter that he had boarded the plane.

Having to book a last second business trip from DFW to ATL, I had few options. AA was $649 (not including $50 for a checked bag round trip) round trip, Delta was $726 (not including $50 for a checked bag round trip) round trip and Spirit was $276. Now, most of the review I have read on this site, are people complaining about all the charges for bags. I read everything on the website, including the baggage fees, and paid for my carry on and 1 checked bag at the time I booked my flight. The total flight cost, including my baggage fee, came out to $390. If you are complaining about the baggage charges, learn how to read! The plane got me to ATL on time, and back to DFW on time. What I did not like was the seat did not recline, and the overall attitude of the flight crew. But, I saved $309.

My family and I (3) were headed to San Juan, Puerto Rico from Orlando, Florida. When we got to the check-in there was a sign that said: "baggage cannot weigh over 41 pounds or else we will charge you an additional $50". They had already charged us $50 for each piece of our luggage. We were right on the border to paying extra but luckily we didn't. As we headed to the gate the lady at the desk announced that the flight would be delayed 3 hours, everyone was furious! Then later the lady at the front desk said we would get on the flight in 15 minutes and the plane still wasn't there! It took the plane 30 more minutes to arrive and 45 minutes for the other passengers to exit. Finally when we got onboard we sat down and there was a storm at the route which we were supposed to take so it took them 30 minutes to receive a new route to get to PR. Well, finally we took off! Now, usually other airlines give you water and a little snack like peanuts or pretzels. They gave us nothing! You had to pay for everything, the water was about $3 which is absurd. The seats didn't recline and the flight attendants were so rude.

I booked my flight 5 months in advance and paid 430.00 round trip. Then I tried to select my seat but had to pay an additional 18.00 to select a seat before getting to the airport. Then they charged me 50 for my first checked bag. Then they charged me another 3 bucks for a small bottle water. I looked at American Air and Delta two weeks before my flight, and they were the same price. So how is Spirit a low fare airline. The flights were delayed more than one hour both ways and the airline lost my bag going home. If they were a low fare airline, I would then accept the baggage fees, tight seats, no drinks and delays.

In spite of reading many bad reviews about Spirit Airlines, I booked a trip to Myrtle Beach with my family round trip from Charleston. The flights were excellent as well as the airline staff from check in to the on board attendants. Friendliness was very evident and a desire to make our flights enjoyable. I have nothing but good to say about our experience with Spirit.

I flew LAX-ORD. I was expecting Spirit to have improved since I last flew in November to LaGuardia, but I was wrong. I flew with my family, (3 passengers). I arrived at LAX well before the flight time and proceeded to check my baggage. I walked up to the kiosk and check my three bags, and the grand total was around $140, more than what I paid for the airfare! I decided to check only two and take my third bag in the overhead bin. That was a big mistake. Spirit Airlines charges 100 US Dollars for a carry-on bag! The flight was fine, but since I was in an Airbus A320, the seats did not recline. As if Spirit didn't already have enough of my money, tap water is not free inflight. Spirit Airlines may as well charge a dollar for every breath you take on their aircraft.

I had multiple instances of stress while flying with Spirit. 1) The tickets look cheap but they quickly make up for that cost by charging ridiculous prices for bags (total of $150 for one checked back and one carry-on for the trip). 2) Since they are such a small operation it means they have a very limited number of planes, crews, and flights. This results in flight delays as well as trip delays (when I missed my flight due to the security lines) the next available flight was the next day. The cherry on top of that was that the next morning's flight was delayed. My return flight was also delayed, I spent more time in the airport over the weekend than I did at Myrtle Beach. 3) Because of high costs, stress and delays there are a large number of unhappy customers and as a result the Spirit staff is harried and unhelpful when you have an issue. Don't get me wrong, I tend to be a very thrifty person, but paying another $200 for convenience to fly a bigger airline is worth it.

Direct flight from Houston to Orlando. Lost luggage. Not just our luggage, but I counted around 30 people standing at the service counter. The tickets are cheap because they get you on the backend. One bag $40. Another 25-75 if it weighs too much. Carry on is $40. No cocomplimentary beverage service or snacks. You have to buy your seats after you buy your tickets. I still paid $400+ for 2 round trips.

From outrageous confusing baggage fees to fees to "go green" to fees to run on the plane before others. The travel insurance is added in automatically without the ability to decline it. The website doesn't work half the time. The employees at the call center give you incorrect answers. I'm all for no frills, but this company got it wrong. I will not use this airline again.

On 21/6/15 while boarding at San Diego we were told that our cabin bag is larger than their specification and we have to pay extra 55 USD for that. Our bad luck continued while our flight from Vegas to SFO on 24/6/15 when we reached airport to catch our flight at 9.55 PM, they informed it is delayed for an hour and increased the delay. At 1.30 AM they simply announced about its cancellation. They returned money that was about 180 USD when it was booked a month back. We were new in USA and had to pay 700 USD to get United flight next morning.