Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

I was going to LAS for the NHL Hockey awards. Was supposed to leave from PHL-LAS non stop on June 22 and arrive in LAS at 10pm on 22 June. Flight was delayed and didn't arrive until 11pm. Return on 26 June was supposed to leave at 8.15am, LAS-ORD. That flight actually got in early. I thought I would have time to kill in ORD. I didn't expect to wait for a whole day in ORD. Flight NK630 kept getting pushed back and back. Finally, while we were on the runway for what had to be 2 hrs or more, the flight attendant stated that because of the curfew at LGA, our flight would be going back to the gate and that the flight was cancelled! I know the airline is no frills but an airline shouldn't be this poorly run. They gave us a hotel and meal vouchers which was nice but when I returned the next evening for my flight back to LGA, NK630 was delayed again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAS to LGA via ORD
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

My boyfriend and I were traveling to Chicago for a long weekend. After having to pay over $90 to carry on our luggage when we checked in at the airport, we went to the gate to find that our flight was delayed. No one told us this. It was delayed once more, and again no announcement was made. Their website flight status information differed from the board at the gate, so for a good hour or more we had no idea what time our flight was supposed to leave. After all this, the flight was cancelled right before midnight. Spirit did absolutely nothing for us. They couldn't put us on a flight the next morning. My boyfriend asked if they could put us on a flight anywhere in the country instead, all we wanted was a long weekend away. They couldn't do that either. We cancelled and flew JetBlue instead.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York LGA to Chicago
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Showed up at Philadelphia Airport (which is a nightmare in itself), checked in at ticket counter then got in a ridiculously long line for TSA check. Finally made it to the gate to wait for departure. First, flight was delayed for 45 minutes for flat tire. Next the flight was delayed again for another 2.5 hours for mechanical issues. Finally the flight was cancelled! The staff at the gate notified passengers to return to the ticket counter to be rebooked on other airlines and register claim for a refund (What a joke!) - I've since learned that Spirit does not offer refunds. Once at the ticket counter, passengers were being given options for alternate flights up to 2 days later.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePHL to MYR
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

Spirit Airlines customer review

(United States)

DFW-SAN on 25JUN2015, on Spirit Airlines. Flight was on time, aircraft new and clean, and crew was friendly. Keep in mind, flying Spirit, you will pay for everything! I need an aisle seat, I pay $10 per seat assignment at time of booking - $20 well spent. I paid $266 RT (including seat assignments) for DFW-SAN round trip, almost $200 less than any other airline. I'm not complaining about my $3 coffee and muffin. The A319s still have the older more comfortable, but very cramped seats. I like that Spirit does not have Wi-Fi, or any IFE with a big underseat box that take legroom - they can't afford to give up anymore legroom.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDFW to San Diego
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

Our flight going to Cancun, Mexico was delayed 3 hours and no one told us! We just sat there and realized our boarding time had passed - there was no communication and the service representative could not tell us anything regarding our flight. Going home we had a flight connection in Ft. Lauderdale - when we deplaned to catch our flight back to DFW we waited 30 minutes or so before we got our luggage because they didn't know where we were supposed to pick it up. Then we had to run through the airport with about 25 other people on the same flight or other connecting flights, our plane was still there but they would not let us board - needless to say the next flight went out at 8 am. Told us it was our fault, then it was customs fault, then TSA'S fault - everybody's fault but theirs.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDFW to Cancun
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

This was my first experience and last with Spirit Airlines. Its website was down the night before to check in early. Spirit customers are informed to check in early to avoid an $100 additional fee at the airport counter. We were charged $90 each of carry-on bags. The flight number was not listed on the tv monitors at the airport, we were re-routed to another gate where a non-Spirit spokesperson informed us this flight was delayed, each hour we were informed of yet another delay until the person disappeared altogether and no representative was present for more than two hours in the gate area. We tried calling their information number but the telephone just kept ringing until there was a disconnection signal. We were informed by a travel agent the flight was probably cancelled so I purchased two additional tickets to reach a destination where we had missed special occasion events on that day. Because of Spirit's additional fees for everything, customers do not save any money in choosing them. Buyer beware.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to New Orleans
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

Spirit Airlines customer review

(United States)

We had no problems withe the airlines. You need to read all of their website information as you are booking for terms and conditions. We were not expecting any frills or free items, but they have drinks and snacks if you want to buy them. We will fly with Spirit Airlines again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas to Denver
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Spirit Airlines customer review

(United States)

Spirit does what they state on their web site, they get you there - cheaply. For that I give them 5 stars because they did exactly what the said they would do. The plane was full and the seats were close together. I read all about that before I bought the ticket and it was as they said it would be, hence the low cost. Plan ahead and know what to expect and it will be a great experience. Its obvious that some of the people that gave 1 star reviews didn't understand about cost of bags or any extras and not done their homework - and are now very disappointed.
AircraftA318
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDFW to LAX
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

Return flight was delayed twice then cancelled, next possible flight out was 2 days later. Spirit did nothing to try and help get another flight booked, did not offer any accommodations as far as hotel, food etc. There were a large number of us flying and they said they couldn't get all of us on a return flight and that we were basically on our own. They were more eager to refund our money than get us on a different flight. If we were able to find a different flight and it was cheaper than what we originally paid they were not going to refund the difference. The discounted price of their tickets is not worth the hassles that you may go through because of the airline. I will never fly Spirit again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Detroit
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Flight was canceled, had to take the next available flight which was the next day. Next day flight delayed twice and gate changed twice. It ended up being a whole day of travel. No vouchers were given. After emailing and complaining the gave us three $50 vouchers.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Myrtle Beach
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no