Spirit Airlines

I have had the pleasure of flying with them for the past few years. I can count on one hand the amount of times my flight left on-time without any issues. The final straw was when I flew a few days ago from Myrtle Beach, SC to New York, NY. My return flight was cancelled without any notification, but they called me, which was a lie. I was told different stories by two different workers as to why the flight was cancelled. I tried to book a flight for the next day and they told me it was impossible to get on one and that I would have to stay two nights. I told them I would need to be put on another airline and they told me Spirit does not do that.

I flew this weekend and we had no idea we had to pay for our luggage, it's $55 for each piece of luggage so that's $110, plus on top of that we still have to pay going back. Our seat was so tight you we could barely move and the seats do not recline! I will never fly with them again!

My flight was cancelled from Florida to Dominican Republic, they found me a flight 5 hours later out of Miami, had to take a cab to Miami and didn't get to DR until 9pm, I was supposed to meet my husband at the resort at 1pm. Coming back home from DR my flight was delayed 5 hours which made me miss my connecting flight to AC. Spirit put me in a hotel until the next day, the next flight out would be to Orlando then to AC. I'm 26 hours into this nightmare and my family are waiting for me to arrive.

The only reason I even got on this plane was because by the time I found out who my husband booked this flight with, it was too late to get our money back. This isn't an economically sound decision. Passengers are charged for everything. Expect to be nickel and dimed for carry-on luggage. There's not even a complimentary drop of water offered on any of their flights. None of the seats recline. The seats are extremely uncomfortable. I'm 5'5 and had zero leg room. There's no difference in comfort between the "expensive" seats, and the less expensive seat. I've never seen seat cushions so thin. No wi-fi, no water, no reclining seats, no comfort, and the seats are too close for safety. There are no circumstances under which we would ever fly them again.

We have flown Spirit airlines 4 times now - round trip to Cabo and round trip to Ft Lauderdale. After reading all of the negative reviews, I must say I was skeptical, however, they've been great. Yes, you have to read the fine print, you have to pay for your bags in advance, you have to pay for drinks or snacks on board but all in all - I've been pretty satisfied so far. They are friendly and funny. We actually arrived 15 minutes early on our flight today. The stewardess said we should tell someone because if we were late "we'd tell everyone". Pretty true in this day and age.

I was pleasantly surprised. Flight there and back were on time. Ticketing and bag drop were fast and efficient at both airports. Staff was friendly. I don't get why people say there are hidden fees? If you buy on their website it walks you through everything, and explains everything before purchase. The only potential issue, which didn't affect me, would be if you are a taller person. The seats are closer, but good options are to sit in emergency row, or big front seats. My sister went with us, and she is dedicated to United Airlines. She also stated Spirit was not much different. I will fly Spirit again.

Simply put, our experience with Spirit Airlines has compelled us to never fly Spirit again. My family of 4, including myself traveled to Texas to a ministry conference. I will be honest, we did not get to the airports in time therefore we missed our flights going and coming. The first error was us, we should have gotten there earlier. My overall concern was the extreme lack of customer service that displayed any concern to our dilemma. The inconsistency in the service was very obvious. There was two lovely ladies that did give a great effort of service to us, but this was well appreciated but it wasn't even enough to win our return. On top of the lack of customer service, all the other fees where really extreme. Please take in to consideration, if you want customers to be loyal and return, customer service is a must!

My husband and I were very skeptical after reading the negative reviews regarding Spirit, but unfortunately, money was an issue getting to our destination, so we bit our lip and tried them. To our very pleasant surprise we were very satisfied. The negative reviews seem to complain about the space, the cost for extras and flight delays. A soda or water is expensive, so plan ahead. I can tell you that the information you get from Spirit is spot on. If your bag is overweight, you have to pay more. You can only take one personal item on the plane. Yes, you have to pay for food, drink, a roomier seat. But-that is spelled out before you purchase the tickets. We did buy the zone 2 seating, and it was worth it. The seats are regular sized seats, but the knee room is a bit cramped. Nothing that was too bad, but I felt bad for a gentleman that was quite tall that had to put his knees in the isle. But he was happy and said he had flown with them many times before. I brought a neck pillow to sit on and found that very very helpful. A few snack and water in my backpack, along with my Kindle and earbuds and I was set! The plane itself was spotless and the airline attendants were kind and helpful. I certainly would not hesitate to fly Spirit again.

Spirit is not an international airline despite the fact that they fly internationally. About to leave the hotel in San Jose Costa Rica after a six days vacation with my daughter, we received a notice that our flight was cancelled due to "volcanic activity" (Spirit had two of the four flights cancelled. that day). Supervisor promised to return call at noon and we gave up at 3.00 with no response. The good news is that they put us on the next available Spirit flight. The bad news was the first available flight was in six days. After six days did get out of the country.

Bait and switch. Spirit gets you to book a flight by offering fares at around 10%-15% lower than everyone else. What they do not tell you is that once you're booked that is when they make up for the "low" fare. Our plans changed and we wanted to cancel our rental car, four days before our trip - big charges! We travel with a young child in the autism spectrum. Want to sit with him, extra fees for the "privilege" of sitting with him. Bag fees are ridiculous. We all packed in one checked bag. At the desk - over weight - $50 more dollars. Waiting for the plane, which was almost an hour late they made an on ounce net about how the will get another $100 if your carry-on doesn't meet their last minute standards. Coffee in flight? $3 is this Starbucks? I would not be surprised to learn they charge extra for a seatbelt. They "bait" you with low entry fees but once you are signed up they "switch" to a fee charging machine.