Spirit Airlines

✅ Verified Review | I flew alone with my 2 young children round trip from Los Angeles International to Phoenix Sky Harbor International. I had no issues flying from LAX to PHX and it was actually a great experience minus the uncomfortable seats. Coming home from my trip, however, was a different story. I didn't have internet access where I was at in Arizona and couldn't "check in" before I arrived so I thought I could do it at the counter. Boy was I wrong! They close the counter 1 hr prior to the flights departure and no check ins or boarding passes are allowed. The guy also said that the names were not correct on the reservation. I asked him how I got there perfectly fine with no issues and the names were correct but Now they are wrong? The men at the check in counter could have cared less that I was standing there with two kids and no way home. They told me the supervisor wouldn't be back down until the flight left the gate. After he came down to talk to me, he stood behind the counter and waited for me do pick up all my bags and walk to him. I said "no you need to come to me". He came over and basically said that I was not compliant, that I was responsible to check in myself, and that there was nothing he could do for me. So I'm left standing there with with 2 young kids and no where to go and no desire to help. I was a hot mess. I went to enterprise to rent a car and spent 10 hrs in the car driving home. I will never fly spirit again. The crew inside the plane on the first leg of the trip was amazing! They just loved my babies. My oldest even got a picture with the pilot. But my way home was a disaster. I will be writing an official letter of complaint.

Last night my husband and I returned from our vacation via flight 616 from Ft Lauderdale into Boston. Three times during the day I received emails that the flight was delayed, then back on time, then delayed again. It ended up leaving on time and landing about 18 minutes early. There was a ton of turbulence. When we landed at Logan, we were told that everyone needed to stay seated so the plane could pull up to the terminal. Then we were told that we missed our spot, and another plane got it, so we would have to wait for another available opening. Well, we waited, and waited, and waited. 90 minutes on the ground, and we were still on the plane. No apologies. No snacks offered or drinks. There were many small children aboard, and several handicapped passengers. Not a single thing was done to make this experience easier. I knew I was flying a budget airline. Of course I did this to save money, it made sense. I prepaid for my luggage to save money, and brought my own snack aboard, to avoid the $4.00 chips. There are things you have to do to save a few dollars, but I am very unhappy with the way we passengers were treated last evening, and because of this, I will never fly Spirit again. And I will be sure to tell the same to anyone who is willing to listen. I would also like to mention that the flight attendants are in no way friendly and the seats are very uncomfortable.

✅ Verified Review | All the additional fees are clearly stated before you purchase tickets! It's a "bare fare", if you want luxury - buy tickets for a triple price from different airline. I was more than satisfied with our flight from Atlanta to Boston, and back. The flights were on time, arriving even earlier than anticipated. Customer service was superb, flight attendants cracking jokes, very courteous. I have read the bad reviews before our trip and was afraid, but decided that financial benefit in my situation is bigger than bad reviews. I would fly Spirit Airlines with no hesitation next time. Great job! I am sorry people cannot read what is included and what is not, and complain about their own mistakes. The one and only note - the seats are uncomfortable.

The lack of Spirit Airlines customer service is astounding. After booking a flight for my wife and myself and paying $780, a family incident required that we needed to cancel our reservations. Even though the cancellation was a week before the scheduled flight Spirit paid themselves $300 for their inconvenience. Unknown to me at the time the remaining credit of $480 had a 60 day expiration. 68 days later when I went to rebook a flight I discovered that the "credit" had expired. Spirit Airlines scooped up the balance. When I called their "customer did-service" their response was "so sorry we can't do anything". Spirit customer service is non-existent. If I could rate them a zero I would have, because that is the most this company deserves!

✅ Verified Review | San Diego to Los Cabos. My wife and I celebrated our wedding anniversary with a trip we saved up for, to Cabo San Lucas. Got to airport prepared with all of our documents, printed and ready to go. We visited the desk to check our bag in with your customer representative, as we were excited and ready for our trip we were greeted by a very unhappy face. We did not get a smile, no hello, not anything. This was not a great start but let us move on and get over it. Flight time came around. We walked up to the desk after the lady at the flight check in made sure to tell everyone to have their passport open with the picture and if you don’t have it open on that page that you would be sent to the back of the line. Once we got to the male checking us in he clicked his tongue and said he doesn’t know why we weren’t forced to pay extra to print out our boarding passes on two separate papers instead of double sided. Now for the horror show. Our flight was meant to leave on Monday around 2:45pm. As asked we got to the airport early with enough time to clear check-in etc. The staff was a little friendlier in Mexico at first. Check-in went as planned with no issues. We went inside for some lunch and walked over to our terminal to get ready to start boarding when we noticed that our flight has been delayed. Again not too unhappy since these things do happen. Well I guess it kept getting delayed and delayed so much that all the other flights left Cabo, the shops closed they even turned off the AC in the airport… This sucks since we could have booked another flight to LAX, San Diego or Santa Ana without having to spend more time in Cabo. Finally around 6:30pm after being at the airport for 6 hours sweating with no shops, food, water, Internet we were told that our flight has now been canceled with no reason offered as to why it was canceled. We were all booked, probably 120 people at the Best Western across the street. So if you have been to the Cabo airport there is the airport, Best Western and a gas station… That is it. When we got our hotel voucher we were told by Spirit that since my wife and I booked our vacation together we would have to share the $7 meal voucher YAY!! To make things worse, Spirit had 2 front desk people help 120 people with vouchers so imagine the wait. If you think that wait was bad, they got us a little van carrying 8 people at a time to transport 120 people to the hotel. At this time we were told that our flight might leave at 1pm on Tuesday. Spend the night at the great Best Western canceling work for Tuesday with poor internet. No apology was given until we received a $50 coupon for our next adventure with this great airline. Tuesday morning arrived and again we took the same van back to the airport with the rest of the army, checking in again. Our flight was scheduled for 1pm. 1:30pm rolled by with more delays saying we are waiting for the pilot to arrive! We actually saw one employee call the captain and his response was that he is busy on the phone? As he finally stopped his important call the whole “army” cheered him on as he walked by us all. This is now around 2pm, again no apologies no reasons! We would ask Spirit staff about the delays and we would simply receive an answer of only a couple more minutes.

✅ Verified Review | Las Vegas to Dallas with Spirit Airlines. Never again and will avoid at all costs. I didn't even use my round trip ticket to return. It was so bad I forfeited the money and bought ticket with Delta and i'm pleased I did because I got a email saying my return flight would be 3hrs late but yet I need to be there on time so i'm not to be left. What a joke - $60.00 for a bag, $3.00 fora soda and the rudest most unprofessional staff i've ever seen .

Flew Detroit to LaGuardia with Spirit Airlines. Plane was scheduled for departure at 4.13 pm. Announced that they couldn't find their first officer. So we had to wait for another one to fly in from Chicago. That delay put us behind a weather front, so after we were loaded, we sat on the tarmac for another hour and a half. Once airborne the flight attendants told us we would each receive a $50.00 ravel voucher for a future flight. It would have to be redeemed within sixty days, for a flight within the next year. Those are pretty specific details. When I tried to retrieve these vouchers online they were nowhere to be found. Eventually I found an email address to send to, and they ultimately responded that they don't issue such vouchers. I finally found a phone number, and the customer "service" representative told me she did not see a voucher attached to this flight. She recommended I contact them via the website, so we were going around in circles. I viewed the flight attendants as official representatives of the airline, so when they told us we would receive vouchers, I believed them. They lied.

✅ Verified Review | Fort Meyers to Boston via Atlantic City with Spirit Airlines. Worst experience flying. Paid $50 per checked bag, seats were uncomfortable with very little leg room, no complimentary snacks or drinks - water was $3, no wifi or movie screens. Not worth the money. Whatever money you save on tickets is definitely paid for after baggage and any other charges they throw at you. Never again.

Denver to Cancun via Ft Lauderdale with Spirit Airlines. Simply horrible. They will charge for everything. Basically I paid an extra $300 on top of my base fare. To top it off, the airline gave an hour to make an international connection which I didn't make and they could care less. Never again

La Guardia to Dallas Fort Worth with Spirit Airlines. I have to say the charges for checked bags and food are ridiculous. You have to buy everything even water, peanut m&m's are $4 - I suggest buying food outside the airport before boarding. Surpringly, the crew was great they were very friendly and served very well. From the reviews I read it seemed awful but on my flight it was great and you really do have to give credit where credit is due. Seats are terrible - no legroom and I didn't even get to recline in my seat to relax. No entertainment, no WiFi. They charge you for making a phone call to ask about your reservation. It's outrageous - $25 dollars added to your reservation to talks to a person. I must say the tickets were really cheap if you buy weeks in advance so do book early. That's it though. I honestly wouldn't recommend flying Spirit unless you find an amazing rate, I'd take it before it goes but be prepared for the conditions that come with it. And definitely read all about your flight and make sure you know everything or else you will find some unexpected charges along the way.