Spirit Airlines

✅ Verified Review | Cancun to Atlantic City via Fort Lauderdale. Plane lands in Fort Lauderdale, then takes 25 minutes to get to the gate. Reason unknown. Have to go through customs with our luggage. Get through, running, and the say to put our luggage on the recheck belt. Miss our connecting flight, due to 25 minutes awaiting for the gate. Go up to see what they can do for us. And she says find another flight - it was 8:30 pm! This plane was going to Atlantic City and sitting there. Why did they not hold it for over 30 passengers who are late and will be stranded that they knew about? Now stuck in airport. No blankets, benches, food areas (stuck in baggage area), and about 12 chairs. Now no flights available for 2 more days! Two employees working on the problem with about 50 people in line, no supervisors, no announcements, water or compassion!

✅ Verified Review | Phoenix to Denver. I have read a lot of bad reviews of this airline. What people have to remember is this is a budget airline. Spirit Airlines is very clear about their charges, so you know going in that any extras are going to cost. The fees are clearly stated. Spirit lists their prices as "bare fare" and you have the choice at time of booking to add extras you want. When I need to book a flight, I pack light so I am not charged a carry on fee, I check in online so I don't pay a check in fee and I make sure I am not going to have any changes to my tickets. The only extra I pay for is the extra roomy seat, which is very comfortable. I eat a good healthy meal before I board so I am not hungry. Preparation is the key to flying a budget airline.

✅ Verified Review | Atlanta to Boston. The website sends you around in circles while it tries to upsell you. Oh, you want to bring a carry-on? it'll cost you. Oh, you want to sit in a seat? $32 please. Then when you finally get to your object, "check me in," the screen turns white and you have to start over. This happens innumerable times, in fact until you accept one of the 'upgrades.' When you call them you go on hold for 15 minutes. When a representative finally answers, she drops your call. They delay your return flight twice and then cancel it. You are stranded in Boston. They do not have friendly relations with other airlines, so they can't put you on a flight with another carrier. They offer you a ride home the following day, Boston to Atlanta, with layovers at Denver and LAX. It departs at 9am and arrives at 6pm - if it arrives. Do you believe them at this point, even if you are such a fool as to accept these terms - 9hrs Boston to Atlanta? They will not give you a hotel voucher for your overnight in in Boston. There is no full refund for your cancelled flight. Your flight to Boston, according to their math - it's not on the receipt - was $120. Your return to ATL was $60. They offer you the $60. What about the $15 flight insurance you paid for?

✅ Verified Review | Los Angeles to Cleveland. I haven't even gotten into the plane yet and it's been terrible. I thought I would save a few dollars and wha a mistake! Between one checked bag, one carry on and a regular seat I have paid $127.00. It has cost me more to travel on this airline than the other carriers that don't nickel and dime you to death and are kind to you.

✅ Verified Review | Atlanta to Los Angeles. This has been the most horrific experience of all of my experiences during my travels. Spirit is not a very accommodating airline. First, my flight was delayed only for me to arrive and learn that my flight left on time. As it was so rudely explained to me by an employee, I should have read the fine print and I would have know to arrive at my original time despite the information provided in the alert. Explain, what's the purpose of sending alerts if I have no other choice but to be there at my original time. Second, the customer service is less than professional! In fact, with the exception of one employee, the entire staff employed punitive tactics to engineer a process which should have been a seamless smooth transition for customers. In other words, their jobs were to provide a courteous and friendly customer service in a professional manner. I lost ~$900 due to the inconvenience of this airline without so much as an apology for the inconvenience.

✅ Verified Review | Fort Lauderdale to San Jose. Worst airline I've ever flown with. Advertising with cheap flights and then you have to pay 60$ just to bring your carry-on. The staff was rude, the lines were ridiculous and inefficient. On a 3 hour flight, you aren't even given water. You have to pay for any beverage or snack. It was an incredibly frustrating process, and I definitely will never be flying with Spirit Airline ever again.

✅ Verified Review | Horrible experience. We were supposed to fly this morning from Chicago to Las Vegas and the flight was cancelled. Spend almost 3 hours in lines to find another flight. Next flight they offered was in 14 hours. We told them that we have a hotel booked and they said they had nothing to do with that. After we cancelled our flight tickets, they offer a voucher for next time. Never in my lifetime will I choose Spirit Airlines. Their customer service is poor. Not even one star can be given to a business like this. I hope people will read and write more reviews to help them to go out of business.

✅ Verified Review | Dallas to Los Angeles. Let me start by saying that I did not book my own flight and was not aware of Sprit Airline. I had round trip tickets which my friend had booked for me. My first part was with Virgin and my return was with Sprit. LAX to Dallas with Virgin America $59.53 flight $18.67 tax and fees $0.00. soda ($78.20) Total I chose to spend $3.00 to buy an earphone and watch TV above my food tray. Comfortable seats even though I was sitting in the middle. Chair reclined and, was able to watch TV all the way. Employees were very nice and professional. Dallas to LAX with Spirit $39.98. Flight $17.21 tax and fees $55.00 carryon bag charge $8.00 seat charge $3.00. Water ($113.19. Total) Chairs were hard, did not recline, no TV and employees at the gate were very rude. Not everyone can understand a person talking fast with heavy accent and do not dare to ask them to repeat what she said. The bottom line is, I would walk before I fly with Spirit Airlines.

✅ Verified Review | I'll start off by saying that I'm not even 24 hours into this reservation with Spirit and I regret every second of this choice. I guess this airline is great if your a young adult with wonderlust and you travel with just a purse and a dream but if that's not you, then don't book it. They have what seems to be fair prices for flights (Los Angeles to Cleveland), but then come the charges and such. I traveled with my husband and upon going online to check everything out, we see that we can pick seats. Now, you can choose to have seats with more leg room and such but your going to pay. I thought we could just do the assigned seating thing - wrong! If you don't pay to choose your seats, they will just assign you wherever they want and whatever is left. So your spouse or child could be at the front of the plane, you in the middle, and somebody else in the back. We paid for the upgraded seats (they had more leg room anyway) and we were checking out to pay for that and they ask if we want to pay for our bags. We think, no that's OK, we just have a backpack each (2 day trip) so well just carry on - think again. If you have anything larger than a laptop bag you're paying. A carry on costs $42 each or you can join their $9 club to have your carry on only cost $31 each! Don't even ask how much a bigger bag is. So we did the natural thing; we called and complained. The person on the other end barely speaks English and begins reciting off what I'm reading off the website. So were angry, lets cancel our reservation. On the phone they will offer to do it for a 30% charge of your booking. So they suggest we do it online which is a 20% charge. We don't fly until the end of June. It's not like some last minute cancellation, we tried to cancel a reservation we made less that 24 hours ago. So, lets just say if your reading this and you are thinking about booking a flight with the airline - please don't. Pay the extra $20 or $30 or even $70 to avoid this airline. I can't even begin to describe how awful this experience and I haven't even got on a plane yet.

✅ Verified Review | Terrible experience on my Spirit flight from Denver to Minneapolis. My only personal item fit in the baggage check box and they let me get on each flight with it 3 differnt times this trip. On my layover in Las Vegas I go to get on the plane and the lady told me that I had to pay for my bag. I told her I didn't have to the last 3 times and she said you have to pay or you can't come on. I explained to her I was just in this plane with no charge for the same bag and she still made me pay. I paid it obviously but I wasn't happy about her rude customer service.