Spirit Airlines

✅ Verified Review | My flight from Minneapolis to Dallas has been canceled and they finally booked us a flight for next day. Their rude staff made us stand in front of check in gate for 4 hours to book a hotel room for non-local passengers, seriously 4 hours. We asked them to call a manager a million times and at the end at 10 pm someone (a supervisor) came and told us there is not any hotel available in the area. It is 4am and we got stuck in this freezing airport. We could not even eat something last night because all security gates were closed at 10 pm. This airline won't take the responsibility of their cancellations and rude staff will not even respect you as customer.

✅ Verified Review | Seattle to Los Angeles. I'm writing this review as I wait for my Spirit flight. Second time (3rd leg) flying with this airline, by mistake! We made the mistake of quickly purchasing the cheapest tickets without identifying the airline prior to purchase - you know how easy it is to purchase via your phone with just one or two clicks. These guys always delay their flights. The original flight time for the flight that we are currently waiting for was 9:30am, then 12:15pm, then 11:50am, and now the flight time has once again changed until after 1:00pm. Terrible experience with these guys and always have a lame excuse for their tardiness. If you are a business traveler with scheduled meetings to attend, or if you are traveling due to a family emergency, do not use this airline because you will definitely miss your meetings and/or your emergency. Alaska Airlines all the way - they are a little more expensive but worth every dollar!

✅ Verified Review | I went to Chicago from New York on 9/7/2017 by Spirit. It seems the ticket price is cheap ($90.40 for round trip), but actually, it is more expensive because of a lot of hidden charges. The carry-on baggage is free for the most airlines except this airline, which charges $67 for one trip. If you select the seat by your self, it may be charged $14 to $50. On the plane, all drinks including water, it is chargeable, etc. It is very hard to reach the phone for customer service.

✅ Verified Review | Las Vegas to Detroit. I will never fly Spirit Airlines again! My wife and I got stranded in Las Vegas when Spirit suddenly cancelled all of their flights. They gave us two options: rebook for a flight two days later or take a refund. There was no help with any other options. Beware if you even consider Spirit Airlines.

✅ Verified Review | They are cheap, at first, but it will cost you. You have to pay for bags. (If you fly Southwest you don't have to pay for bags). Our flight got canceled. Like many others did. We were stuck at the airport for 12 hours. Their lack of professionalism, customer service and empathy made the experience worse. They're policy is that they do not accommodate - ever. Intel from the airport says they are always having problems. Say they constantly cancel flights and that they come up with different excuses as to why. This time was the storm which had already passed and had not affected many of the destinations people were flying in or out of.

✅ Verified Review | I called Spirit airlines Monday, September 11, 17 after a cancelled flight. The agent told me the next flight from Santo Domingo to Ft Lauderdale is in Saturday. I specifically asked "Spirit will not have a flight out of the Dominican to Ft Lauderdale until Saturday?". He said no. I called again today. I spoke to another agent. She tells me there is a flight tomorrow and another Friday from Santo Domingo to Ft Lauderdale. Per the second agent, Spirit will not correct the first agent's lie without payment from me. This Saturday will be the last time I will ever use Spirit Airlines.

✅ Verified Review | Houston to Oakland. I will never fly Spirit Airlines again. The flight was delayed by three hours because the flight attendants never showed up. This is a direct quote I received - "We do not know where the flight attendants are and we do not know when they will get here." While I was waiting for my flight in those three hours I saw every single Spirit Airlines flight either get cancelled or delayed by over 2+ hours. It's a terrible airline. Pay the extra money for southwest, delta, etc and save yourself the headache. Seriously.

✅ Verified Review | I was to fly from Baltimore to San Diego on Sunday 9/10/17 at 7am. I stayed with a friend the night before, so I could get dropped off at the airport. I was informed during check-in that the flight was cancelled. I was starting a new job the next day so it was imperative that I left the day of my booking and not on a flight rescheduled for the next day. I eventually booked on South West Airlines at more 6.5 times the cost (almost $400 more) of what I had booked my flight with Spirit. I was forced to pay this exorbitant price so that I could reach my destination on time. I am very disappointed at being left stranded.

✅ Verified Review | Orlando to Boston. They cancelled my flight out of Orlando on Sept 8th, before hurricane Irma - while other other major airlines were still departing. They offered me a refund of the second half of my ticket, since they couldn't get me out before the hurricane. It in no way covered the amount I had to pay to get out on a different airline, or the 12 hour car ride to Atlanta, or the stress of dealing with the whole situation. They didn't offer any other kind of credit. So sad, Southwest gave me 150 credit when they cancelled a flight. Horrible customer service is not worth a cheap flight.

✅ Verified Review | Las Vegas to Pittsburgh. I thought everything was straight forward. I purchased a round trip ticket for me and my family. A total of 4 tickets. They point out on the site personal items are free within certain parameters. Carry on and check bags you have to purchase. I purchased 2 check in bags. Most airlines charge for check in bags for domestic flights. No complaints so far. As for seating assignments, I called customer service to see if we would be split up? I was told as long as all the tickets were purchased under the same reservation we would be sitting together. On the website you also have the option to purchase an upgraded seat such as an exit row seat. The day before your flight you receive an email telling you to check in and print your boarding pass. I checked in online and printed my boarding pass for my flight the next day. On the printed boarding pass I notice we have our seat numbers. We are all sitting together. The night before I re measured my suitcase according to the dimensions on the website. I was worried something drastic would happen once I would arrive st the airport. Next day arrived at the airport, went straight to the counter checked my bags, showed them my boarding pass. Went straight to the gate. Boarded with no issues. We found our seats. We noticed the chairs do not go back. But I expected that from reading reviews and calling customer service. Legroom was average. I have flown united, American airlines, continental and us airways. The legroom was no smaller than those airlines. The negative is that the seats don't lean back and there is no courtesy water, juice or snack. My flight was from Las Vegas to Pittsburgh. The flight left on time and got there 15 minutes early. That's a plus in my book. Also what other airlines can you fly from the west coast to the east coast for $20 each way. We bought these tickets on a promotion. Overall, Not as bad as many are making it out to be. I will fly with them again. I give them an 8/10. -2 for the seats not reclining and no courtesy water and snacks.