Spirit Airlines

✅ Trip Verified | Poorest customer service I have had and the worst airline I have ever traveled with! Just stay away from it. The price is hidden. Initially you pay so much for a ticket, then $65 for carrying a small suitcase with you each way. Spirit is the worst airline I ever had to deal on all my years of traveling. They are extremely unreliable on over charge baggage!

✅ Trip Verified | Hartford to Managua via Fort Lauderdale. I had no problems flying on Spirit. I don’t understand why people freak out about the baggage fees and lack of free snacks and beverages. I think they make it pretty clear that Spirit is a budget, no frills airline. If you plan ahead and bring your own snacks and fill your water bottle at the airport, it’s not so bad! They do have snacks and drinks on board if you don’t mind paying. It does feel like a bummer paying for bags but when I added up the cost of the Spirit ticket AND the fee for 1 checked bag, it was still the cheapest ticket that I could find. One important thing to remember is that you can’t bring a normal-sized carry-on (like a rolly suitcase) on board without paying. You’re only allowed a personal item that must got under the seat, like a purse, laptop bag or small book bag. Another thing is that if you’re checking a bag, it’s cheaper to pay for it (both ways) when you buy the ticket. Finally, check in for your flight online to avoid paying $10 to check in at the desk. I thought the staff were friendly, all of my flights were on time and I didn’t have any issues with my luggage. If you want a cushy airline experience, pay more and go with someone else. But, if you learn the policies and are willing to take the initiative and plan ahead, you can really save money with Spirit. Of course, I’m just basing my review off one round-trip flight, so please keep that in mind!

✅ Trip Verified | Ft Lauderdale to New York. The worst airline you can fly. I am having issues after issues with them, first I flew with Spirit back in October 2017, flight was delayed for 3 hours, they made passengers sit in the plane and after that asked us to leave the plane, due to some technical problems. After I came back, fighting for this, because I was after my surgery, so you can imagine how terrible I was feeling sitting myself on the plane and then leaving the plane and waiting for another one for 3 hours, they provided with voucher for $100. But when you book something online it says $34, because it covers some portion of the flight, so basically $100 is not even $100 voucher. If you want to have a headache book with them, it is really the worst airline , don't even mention customer service. I cannot even imagine why is this company still in the business.

✅ Trip Verified | Atlanta to Orlando. I did not actually fly with them. My flight Friday and Sunday were both cancelled. they could not get me to my destination and were no help. I ended up booking other flights and wish now I would have spent the extra $60 to book with Delta. Saving that $60 actually cost me an extra $450 and a lot of stress. Save yourself some $$ and go with a more reputable airline.

✅ Trip Verified | Baltimore to Ft Lauderdale. Spirit is the worst airline I ever had to deal on all my years of traveling. They are extremely unreliable, barely on time, small seat size, over charge baggage, and you have to buy snacks on the flight. Not even if the tickets are free will I ever travel with Spirit again. This is the 3rd time. The 1st time I said I would give it another try, so did the second time and now the third. They also change my seat after I was seated.

✅ Trip Verified | Thank you to the manager who got me on my Spirit Airlines flight from Atlanta to Boston today, 2/12/18, on the 10.42 am flight. Once she heard I was there on time but had been sent to the kiosk to check-in which failed, she made the decision to print my boarding pass even though the flight had closed. I made the flight and I wanted to thank her even though I didn't take down her name. She is a great manager with very good customer service skills.

✅ Trip Verified | I travelled Spirit Airlines from San Diego to Las Vegas on 10th February 2018. It was a new airbus only three days old and it had the new non reclining seats. I was able to place my personal item under the seat. I was notified that the flight was delayed 30 minutes. Spirit is a low cost carrier and I am fully aware of what this means. Overall I enjoyed the service and it got me where I wanted to go. The pilot was able to make up time and we actually arrived on time. I will fly Spirit Airlines again.

✅ Trip Verified | San Jose to Atlantic City via Ft Lauderdale. All I have to say about this airline is negative things. Smetimes you feel obligated to catch this airline because is cheap but the stress is not worth it. I been in the airport for almost 12 hours now and I they keep doing is delaying the flight. They will keep saying delay and not cancel so they won’t be responsible to give you a meal or Hotel voucher. I think delaying a flight for 3 days is call cancel if you have to sleep at a airport for 3 days. I call the airline and all they keep saying is I’m sorry, I’m sorry let me see what I can do, they put you on hold and when they return with a respond- they tell you we can cancel your flight and credit your money into your account. WHAT should I do with a refund that takes 5-7 business days to go into your account? They don’t care about the customer at all.

✅ Trip Verified | Denver to Houston. You're playing the odds and eventually, they will catch up with you. I had flown Spirit on 3 previous occasions and had great experiences with them. Everyone I talked to kept telling me about cancellations and delays and that I was crazy to be relying on Spirit to get me where I needed to go. Well, it all caught up with me on my last trip to Denver. On the return flight to Houston, I received an email in the morning saying the flight would be delayed by an hour. No problem. About 30 minutes later I received an email saying the flight would be delayed by 3 hours. Not great, but I can live with it. About 2 hours later I received an email saying the flight was cancelled altogether. By this time most of the other flights back to Houston had been taken by other travellers so I was stuck paying $500 for a one-way ticket through Shreveport, Louisiana and arrived home about 11 hours later. The moral of the story is simply not to book on Spirit Airlines. You might get lucky once, you might get lucky twice, but eventually, you will be left with a lot of inconvenience and expense because they are so unreliable. So that $50 or $100 you are saving on your flight will eventually end up costing you far far more than that. Just don't do it. Trust me, you will be happy you didn't book with them.

✅ Trip Verified | Flew Pittsburgh to Fort Myers. The overwhelmingly negative reviews almost scared me off, but I spoke to several friends and family who have flown Spirit, so I gave it a try. First of all, I was well aware that most everything is an "add on", that's very clear from their website. The initial price quoted is their bare fare which is for the passenger and one personal item measuring no more than 14x18x8" which is probably a backpack size. You can add any options or no options, your choice. Read the website. The plane was brand new, very clean and in excellent condition. The seats were comfortable, looked and felt like leather, but of course it was vinyl or something. The aisle was wider than most. The tray table was very small. All food and drinks are extra, so I brought my own on board. The plane departed early and arrived a few minutes early. Very good flight. We booked very last minute at a price that was several hundred dollars cheaper than any other airline. We will most definitely fly Spirit again whenever we can! Huge value for the money.