Spirit Airlines

✅ Trip Verified | Houston to Philadelphia via Charlotte. Until you reach to the gate, any confirmation meant nothing - I confirmed my riding twice before I reached to the gate, another girl did the same before she was there in the waiting list line - you know why, unless you pay extra for any seat, you won't get any confirmation. By the end, there are total more than 10 people were overbooked for that flight. Then they distribute what so called voucher - this thing could not be used unless they have anything left could not be sold - meaning if you want book anything later even during slow time, you may not get it. The chance you can get it actually work for you if for example, you would like to book a trip from TX or FL to Vegas and come back the very 2nd day with your family, and that two days are not during spring/summer/winter break, not during any holiday. Be careful all those hiding fee, hiding condition, they are in every single ticket/voucher. Do they care about you as a customer? Don't be childish! This review should give us negative number!

✅ Trip Verified | Los Angeles to Minneapolis. This is by far the worst airline experience I have ever had. I missed my original flight, and didn't know that Spirit's policy is to then cancel your returning flight without informing you that they have done so. When I went to check in, and was unable to, I called "customer service" and was informed that my return flight was canceled without my knowledge. I was told there was nothing they could do and when transferred to a "supervisor" got the exact same answers. I asked for a flight credit or reimbursement and was told "where would you like us to get the money to credit your account from?" Are you kidding me, from the money I paid you for the flight you canceled and probably re-booked, that's where! I am writing this review in hopes that others do not have to go through what I did! If I could give 0 stars I would.

✅ Trip Verified | Spirit has an algorithm to increase profit by sacrificing its guests time. I flew from NO to FLL with a connection to SJO Costa Rica. The pilot dawdled leaving late arriving late and wasting time taxiing to deplane, we arrived close to the departure time. 10 of us ran to make it in time only to be denied entry. A friend from another flight was on the plane and said her seat had been sold even as she was present. Volunteers were summoned and the other 10 seats had already been sold (of the passengers watching 15 minutes as the plane was to depart). The 10 were rescheduled for next day after being treated disrespectfully because of Spirits own logistics (business model of extortion! We lost a whole day of vacation plus hotels we never made and adventure expenses we failed to show up for. On the return from SJO (2 am) to FLL (gate A) to depart at 7:10 am (gate E). Keep in mind the Spirit logistics allowed only 70 minutes to go thru customs, pick up and recheck luggage and run (literally) a mile to the connection- to find the same situation with 8 passengers in the same dilemma. We were rescheduled for another flight 14 hours later and totally losing a second day. We were told by Spirit authorities is was customs and that we chose the flight, when actually I trusted them to make my experience much less stressful. Honestly, if this happens once on an 11 day trip it is coincidence but twice, losing three days is a business model that deliberately double books seats to the highest bidder and is a sinful way to treat their "guests"! The FAA needs to stop airlines from using a business model that extorts passengers as "pawns" to increase profits. They owe us 2 days of vacation and a day's wage for failing to get us home at 8 am (we'll arrive at midnight now) and spent all day without a shower in a loud, dirty, and brightly lit airport with no sleep! Who knows where our luggage is? The next logistics nightmare? The flight attendants were rude (a guy screaming in a loud voice, "sit down everyone" gave the wrong date for customs papers, when asked to use a pen was told in a snarky voice "I want it back" The counter puppets are powerless pawns too, the business model uses them as sounding boards for disgruntled customers. They actually have some "sneaky" statements they tell us right out of the policy manual!!

✅ Trip Verified | Flew Atlanta to Ft. Lauderdale. It was cheap and that is what this airline is about. Not everyone can afford to fly when they need to, and with Spirit it is made possible. If you want snacks, a comfortable seat and all the amenities than you can go with someone a little more expensive. I don’t kbow why there are so many negative reviews What did you think you were going to get paying $57 for a flight that is a 13 hour drive and you get there in a hour and half. Thats what I paid.

✅ Trip Verified | Minneapolis to Las Vegas. The flight was delayed from 6am to 7:30, so we showed up at 6 am and were told, after an hour of no communication, we missed our flight - us and two dozen other people. I posted my previous message and then sent it to Spirit Airlines. They responded by canceling our tickets. After that the ticket agents said there was nothing they could do, and there’s no refund! The supervisor at the ticket counter said it was our fault, and rather than deescalating the situation, he berated us. I asked for his name, and he turned his badge around, saying he didn’t need to tell me. So disrespectful; so unjust! I will forever pay more to be treated with respect from a better company than this!

✅ Trip Verified | Flight 717, February 24th. On time, easy boarding. Greeted by smiling faces. Great communication by the pilot as we hit some turbulence. I would like to thank the Spirit Airlines crew of this flight. My sister had a small medical emergency involving something getting into her eye and the flight attendants helped so much! They offered their assistance multiple times, made conversation and kept calm. They went above and beyond. Baggage arrived quickly as well!

✅ Trip Verified | Flew Hartford to Tampa. It seems to be cheaper but there is no free carry on, it is 45$ and has to weigh less than 45lbs or you’ll have to pay an extra 100$. The baggage fees are ridiculous. Also the seats are poor and so much smaller than any other airline I have ever been on. There are no complementary drinks or snacks! Give me a break! Also - when I was waiting in CT about 10 mins before boarding time they tell us they brought the wrong plane! Yes the wrong plane! The plane was too small to accommodate everyone that had booked. Thankfully I was able to get on the plane and make it back home by the original ETA, but a lot of people were not. My advice do not fly with Spirit Airlines!

✅ Trip Verified | Seattle to Baltimore Washington. I was flying from a city I didn’t live in with two very sick kids. I received a call around 8:30pm that told me the flight had been cancelled due to weather which I didn’t even believe. All the flights that night from seattle and to Baltimore were on time. I told the lady on the phone that I’m in the airport and will just go to the kiosk in the airport and change my flight there. Turns out Spirit does not even have an office in the airport and the lady didn’t even bother to tell me that on the phone. Standing in the airport for about an hour no one showed up and we had to get back in the rental car which we were supposed to return that night. I called again. This time it was a rude man telling me that the earliest flight would be in 48 hours!! I was shocked staying in a city I don’t live for 48 more hours. I asked the man to see if there are any earlier flights from whatever city near there that I could go and catch the flight (Like Portland). He said no. My husband was simultaneously looking for flights to see if we could cancel this flight and catch another one with another airline. The response was a laugh and telling me the only option I had again and again. Then I asked to speak to a manager. after 20 minutes wait I spoke with a lady who said was the supervisor and then she said oh! while you were waiting the flight in 2 days was also fully booked so the next flight was in 72 hours. At the end I had to cancel that flight in 72 hours because we couldn’t even find a hotel to book online and got a refund of $115 per person and purchased a flight that was 3 times the cost for the next day from Portland. Worst customer service ever.

✅ Trip Verified | Due to fly Minneapolis to Phoenix. Have been waiting to board forever. So far four delays. Little information. No one seems to be in charge. The board says weather. It’s sunny in Phoenix. Guess they can’t fly in sun. Desk said mechanical. Ridiculous. This will be my last flight on Spirit Airlines. How can they stay in business?

✅ Trip Verified | Chicago to Tampa. Called to add my son to my flight. I was quoted a price which, once I agreed to it, was tripled. A supervisor verified that everything I said was true, but since the rep "corrected himself" while I was still on the phone that they would not honor the quote. They also refused to refund my ticket. Employees give out answers without verification and then expect the customer to eat the cost. My son was devastated that he can not go with me. Shameful treatment.