Spirit Airlines

✅ Trip Verified | New Orleans to Los Angeles. Spirit Airlines charged me for $55.00 for little carry on. Never again, staff is rude. This is first time I fly with Spirit Airlines and not happy. Before, I hear a lot of people talked bad about Spirit, now I really know why.

✅ Trip Verified | Boston to Ft Myers. Never will I book on this airline again. They called at 11 PM the night before asking people to "downgrade" - I missed the call and heard it on email in the morning. Thought to myself - it's overbooked leave early - so I did. got there, flight delayed. one hour later cancelled. Had I not felt compelled to assist a blind woman whom I did not know and who had been left at the gate by airport staff, and was sitting there wondering what to do when the flight was suddenly cancelled and the staff overwhelmed by angry customers, so they disappeared - and no one seeming to realize she was stranded there. I might have gotten another flight, but I elected to assist her and hence I was at the end of the "rebooking" (what a joke) line. Hope she made it to her destination safely. My trip was blown as there is a big storm coming in tomorrow, and it was a short trip to begin with so trying to fly out Thursday would not be worthwhile. Never again Spirit Airlines, Never again. Your staff is beyond rude and uncaring. All of them. Each and every one. I would go as far as saying obnoxious and mean "spirited". Never again Spirit Airlines.

✅ Trip Verified | Minneapolis to Tampa. Overall our flight was good! Sure the seats are a little crammed even for a person like me who is only 5’2”. Our main complaint is about how our luggage was poorly handled. Immediately after getting off the plane in Tampa, we found our luggage at baggage claim. We had just been given this luggage as a gift for Christmas and we were saddened to see one of our wheels have been melted/broken. I just wish whoever was loading/unloading luggage would take better care of personal items. Rather than tossing them around and damaging them.

✅ Trip Verified | Flew Spirit Airlines from Dallas to Los Angeles. Multiple hidden fees, we purchased the tickets through Expedia? Apparently tickets do not include carry-ons ($50 if you carry with you, $55 if you check in), for a standard suitcase we paid $45, each seat was $15. They don’t serve water unless you buy, nothing is for free, horrible experience, never again. Not an honest airline. Stay away, not worth it at all.

✅ Trip Verified | Booked a flight from Minneapolis to Ft Myers, when we got to the airport our flight had been cancelled. We were told it was a staffing problem: Pilot didn’t show up We were supposed to arrive in Fort Meyers at 2:15 PM. We booked another flight with SW and arrived in Florida 2:00 AM, Sunday morning. We lost 1 entire day of vacation. I called Spirit the day before our return flight to MN, and was told that we had no return flight reservations because we missed on outbound flight from Mpls. Are you kidding me! We missed our flight because Spirit cancelled it. They were able to re-book us on the return flight. We went to the RSW airport early in the morning to verify that our flight was still good. We even printed our boarding pass. We went back to the airport 2 hours before our departure time to find out that Spirit had cancelled our flight. We were given two options; Stay another 6 days to fly back on Spirit Get a full refund and try to find another flight home We ended up staying 2 more days and returned home on SW Airlines. This cost us extra money for the return flight, extra days in a hotel, extra meals we didn’t plan for. I was charged twice for baggage that I never checked in because both flights were cancelled. Spirit only has one phone number. This number is busy 24/7. This number is used to verify flight times, book a new flight, change and existing flight and baggage help. This is the worst customer service I ever seen. “Pitiful at best”. Spirit can’t afford more than one phone line? I am now calling in everyday in hopes that someone will help me get my money back for baggage charges. These fees should automatically be credited back customer.

✅ Trip Verified | Flew Spirit Airlines from Newark to Houston. I would not waste my time or money with this airline again. As military I fly very often. First time I have ever been charged for any bags. Carry on bag for $65.00, it was a small weekend bag. I would be more than happy to spend the extra $30 with other airlines.

✅ Trip Verified | Flew Houston to Los Angeles. I have heard all the horrible things people have said about Spirit Airlines but I had never flown with them. Where to even begin. I was with a group of 3 so it was a total of 4. We paid over $400 in bag fees, which is absolutely crazy. Seats don’t recline, workers are not friendly. It was just an all round horrible experience. Will never do it again.

✅ Trip Verified | Denver to Las Vegas. Spirit Airlines is without a doubt the worst airline in the US. I flew them to Las Vegas in early March from Denver. I had a round trip ticket to fly them back tonight, but they changed the departure time from the one stated on my return ticket. They sent me a contradictory set of emails first saying the flight would be delayed, then on time, and then delayed again. When I arrived at the airport (Las Vegas) they told me that it was too late to board. They had changed the flight time, and told me that my arrival at the gate was my own fault (which it was not). They made no attempt to offer an alternative to return to Denver, and told me they would not refund the money for my return ticket. I would recommend that no one who has any flying experience and expectations for their airline staying on schedule ever fly Spirit. There is nothing "spiritual" about this airline, and they will never have my business again.

✅ Trip Verified | Boston to Las Vegas via Atlanta. Their customer service is terrible. In addition, they list their price lower than other airlines but in fact they include numerous different kinds of fees (any luggage, seat selection, anything that you can think of that should complimentary, they charge it) In the end, you ended up 50-100 dollars more expensive than the listed price. Think about it before you fly with this airline. If other airlines are only 100 dollars or less expensive than Spirit, I will go with other airlines. It's not worth it to pay the same price and get a horrible customer service.

✅ Trip Verified | Oakland to Los Angeles. The flight itself was to be expected, chair looking seats, not really comfortable. All my clothes and items in my small hand-carry duffle because Luggage is extra $. But it's cheap, that's the reason we flew with them, right? Spirit calls me the day before, says we're currently taking volunteers because they are downsizing the plane. I asked what will they offer for compensation. They say vouchers for a free round trip flight. I said okay, for a free flight, I can change my plans last minute. I call in before my voucher expires and they said it won't include government fees/taxes and peak seasons. Okay, peak season means holidays right? No, apparently their voucher does not include all Fridays or Sundays all year. I even said I'm flexible with where. LAX, SD, anywhere. I'm just looking for a weekend trip. Nope, can't. You can fly on Saturday and come back on Monday, just not Friday nor Sunday. So I had changed my plans last minute to help Spirit out for a round trip flight voucher I can't even utilize. I said even a $ amount off of my next flight is something I can work with. I'm willing to go anywhere for a weekend, so long as I can come back on Sunday so I'm not skipping work. No, just said no. I'm sorry you're feeling this way, but no. Voucher restrictions are Fridays, Sundays, and all holidays. Kindly asked to be escalated to the manager because this is ridiculous. He said he can't help me because of the voucher's restrictions. I asked for a discount on my next flight, anything I can work with. Then he even had the decency to tell me to be a member if I want to get a discount off my next flight. If it's the cheapest flight and you got yourself everything you need in a duffle-bag TSA approved. Sure, I get why you'll pick it. But if you experience any kind of issues along the way? Know that you'll be royally screwed over. In fact, don't even fly with them. Find another one. Pay that extra $30 for better customer service.