Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

"flight had been cancelled"

(United States)

Trip Verified | Booked a flight from Minneapolis to Ft Myers, when we got to the airport our flight had been cancelled. We were told it was a staffing problem: Pilot didn’t show up We were supposed to arrive in Fort Meyers at 2:15 PM. We booked another flight with SW and arrived in Florida 2:00 AM, Sunday morning. We lost 1 entire day of vacation. I called Spirit the day before our return flight to MN, and was told that we had no return flight reservations because we missed on outbound flight from Mpls. Are you kidding me! We missed our flight because Spirit cancelled it. They were able to re-book us on the return flight. We went to the RSW airport early in the morning to verify that our flight was still good. We even printed our boarding pass. We went back to the airport 2 hours before our departure time to find out that Spirit had cancelled our flight. We were given two options; Stay another 6 days to fly back on Spirit Get a full refund and try to find another flight home We ended up staying 2 more days and returned home on SW Airlines. This cost us extra money for the return flight, extra days in a hotel, extra meals we didn’t plan for. I was charged twice for baggage that I never checked in because both flights were cancelled. Spirit only has one phone number. This number is busy 24/7. This number is used to verify flight times, book a new flight, change and existing flight and baggage help. This is the worst customer service I ever seen. “Pitiful at best”. Spirit can’t afford more than one phone line? I am now calling in everyday in hopes that someone will help me get my money back for baggage charges. These fees should automatically be credited back customer.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Ft Myers
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"would not waste my time or money again"

(United States)

Trip Verified | Flew Spirit Airlines from Newark to Houston. I would not waste my time or money with this airline again. As military I fly very often. First time I have ever been charged for any bags. Carry on bag for $65.00, it was a small weekend bag. I would be more than happy to spend the extra $30 with other airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNewark to Houston
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"an all round horrible experience"

(United States)

Trip Verified | Flew Houston to Los Angeles. I have heard all the horrible things people have said about Spirit Airlines but I had never flown with them. Where to even begin. I was with a group of 3 so it was a total of 4. We paid over $400 in bag fees, which is absolutely crazy. Seats don’t recline, workers are not friendly. It was just an all round horrible experience. Will never do it again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHouston to Los Angeles
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never have my business again"

(United States)

Trip Verified | Denver to Las Vegas. Spirit Airlines is without a doubt the worst airline in the US. I flew them to Las Vegas in early March from Denver. I had a round trip ticket to fly them back tonight, but they changed the departure time from the one stated on my return ticket. They sent me a contradictory set of emails first saying the flight would be delayed, then on time, and then delayed again. When I arrived at the airport (Las Vegas) they told me that it was too late to board. They had changed the flight time, and told me that my arrival at the gate was my own fault (which it was not). They made no attempt to offer an alternative to return to Denver, and told me they would not refund the money for my return ticket. I would recommend that no one who has any flying experience and expectations for their airline staying on schedule ever fly Spirit. There is nothing "spiritual" about this airline, and they will never have my business again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Las Vegas
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"customer service is terrible"

(United States)

Trip Verified | Boston to Las Vegas via Atlanta. Their customer service is terrible. In addition, they list their price lower than other airlines but in fact they include numerous different kinds of fees (any luggage, seat selection, anything that you can think of that should complimentary, they charge it) In the end, you ended up 50-100 dollars more expensive than the listed price. Think about it before you fly with this airline. If other airlines are only 100 dollars or less expensive than Spirit, I will go with other airlines. It's not worth it to pay the same price and get a horrible customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Las Vegas via Atlanta
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don't even fly with them"

(United States)

Trip Verified | Oakland to Los Angeles. The flight itself was to be expected, chair looking seats, not really comfortable. All my clothes and items in my small hand-carry duffle because Luggage is extra $. But it's cheap, that's the reason we flew with them, right? Spirit calls me the day before, says we're currently taking volunteers because they are downsizing the plane. I asked what will they offer for compensation. They say vouchers for a free round trip flight. I said okay, for a free flight, I can change my plans last minute. I call in before my voucher expires and they said it won't include government fees/taxes and peak seasons. Okay, peak season means holidays right? No, apparently their voucher does not include all Fridays or Sundays all year. I even said I'm flexible with where. LAX, SD, anywhere. I'm just looking for a weekend trip. Nope, can't. You can fly on Saturday and come back on Monday, just not Friday nor Sunday. So I had changed my plans last minute to help Spirit out for a round trip flight voucher I can't even utilize. I said even a $ amount off of my next flight is something I can work with. I'm willing to go anywhere for a weekend, so long as I can come back on Sunday so I'm not skipping work. No, just said no. I'm sorry you're feeling this way, but no. Voucher restrictions are Fridays, Sundays, and all holidays. Kindly asked to be escalated to the manager because this is ridiculous. He said he can't help me because of the voucher's restrictions. I asked for a discount on my next flight, anything I can work with. Then he even had the decency to tell me to be a member if I want to get a discount off my next flight. If it's the cheapest flight and you got yourself everything you need in a duffle-bag TSA approved. Sure, I get why you'll pick it. But if you experience any kind of issues along the way? Know that you'll be royally screwed over. In fact, don't even fly with them. Find another one. Pay that extra $30 for better customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOakland to Los Angeles
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Spirit didn't do anything to compensate me"

(United States)

Trip Verified | Flew Dallas to Philadelphia. The check-in was horrible. I purchase my ticket and all extras online. When I get to the airport my purchase was not seen on the screen. I had to pull up my email confirmation to prove my purchase. My phone was taken to the back and checked. Finally the ticket counter CSR and Supervisor took my email confirmation and allowed me to board. I paid for zone 1 boarding, I was the last one to board. Returning I encountered the same issues. It was crazy. I called CSR and nothing could be done to satisfy me as a customer. Spirit didn't do anything to compensate me. I will not use Spirit again. Any other company would at least give me a $50 dollar credit toward another ticket or something. Spirit has very bad customer service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas to Philadelphia
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never fly with Spirit"

(United States)

Trip Verified | Denver to Las Vegas. Never fly with Spirit. After paying for a carry on which other airlines slow for free its more expensive. Don’t be fooled by the initial low cost price, it adds up. Then you get low quality planes and uncomfortable seats. The fight attendants are rude and in accommodating. Stuck on a plane for 4 additional hours denying people even something as basic as water. People try to get off the plane after being told they can do so for 30 min. When every stood up they asked everyone to sit back down. They don’t have enough time and the plane will leave without them. (This still being over an hour till the new take off time) please spirit does not deserve our money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Las Vegas
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"will never fly with them again"

(United States)

Trip Verified | We went to the airport 2 hours before our flight. It was supposed to leave at 8.10 am on February 26, 2018 and it was delayed until 9.30. We were waiting and I kept checking the board when I got there and another 3 or 4 times to make sure it didn't change, a little after 9.30 I went up to the counter to check and she informed me that the gate had changed and the flight had already left. I told her we kept looking at the board and it never said anything about a gate change and she said that if she couldnt find a flight they would find another airline. She referred me to someone else. This other person looked for a while and said there was nothing else and the next flight to KC would not be until Wednesday 28th. Went to talk to a supervisor. None available so we could pay 574.00 to fly another carrier or wait until Wednesday. So 2 nights stay in a hotel no clothes (they were already in KC) had to go buy clothes, food for 2 extra days. I am going to try and get money back from them but I will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Kansas City
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"would most definitely fly again"

(United States)

Trip Verified | Pittsburgh to Los Angeles. Felt like leaving a review after reading so many poor ones. My round trip flights from Pit to Lax was wonderful. Paid $109 round trip with flight insurance. Packed lightly with a carry on that when I got to the gate I saw I could have packed a bigger bag! (There carry on size is decent especially with it being free) I packed 2 pants, shorts, three tops, and two pairs of shoes, undergarments, along with makeup and hair straightener. Both planes were clean with the first flight the seats a bit smaller but not uncomfortable. It was direct flights with a cabin crew that were delightful. Both flights were early on take off and landing. I would most definitely fly again and go to them first with any trip I make.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePittsburgh to Los Angeles
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes