Spirit Airlines

Not Verified | Tampa to Detroit. Don't be scammed for speedy security. I had to wait in line with every one else. I'm 6'7" and need back surgery but I paid extra for a big seat to fly from Tampa to Detroit for my nieces wedding. It appears they switched the type of plane so I was put in a normal seat. It was a painful flight. This also happened to the guy with the window seat. A gate person took our boarding passes and returned them saying we would get a free flight. When I checked my credit card I was given a $15 credit. I complained to Spirit and received a credit for the difference between a normal and a big seat. Don't use Spirit Airlines

Not Verified | Myrtle Beach to Montego Bay via Ft. Lauderdale. Spirit Airlines is horrible. They nickel and dime you for everything. The flight to Jamaica was fine. Leaving Montego Bay, the flight was delayed. Therefore, we missed our connection in Ft. Lauderdale. Our daughter had to be in Atlanta by 3 pm, so we had to purchase a ticket to Atlanta, because our new flight did not leave until the NEXT night. We had to wait 24 hours. This is the second time that we missed our connection from Montego Bay to Myrtle Beach. Last year it was the weather and we had to pay for our own hotel room! This year, it was their fault so they paid for our hotel. We went from the Iberostar Grande Rose Hall, to the Ramada Inn. The Agent at the Ft. Lauderdale counter initially told us that we received incorrect information from Jamaica and that we had time to make our flight, therefore, they could not provide accommodations. My husband got upset, I told him that I knew we were getting a room, because the people on the flight with us were at the counter next to us being booked at the Doubletree. The ticket agent then began to scold me about my tone. I explained to her that i was speaking to my husband and she had no right to chastise me about MY tone, when i was not speaking to her. I was furious. Once she realized that she was wrong, she never apologized for causing even more stress for us who had to wait in line for an hour to speak with her about the vouchers and boarding passes. She then books us at the Ramada and when i asked why we were not going to the Doubletree, she said the computer assigned the rooms. I told her that I would believe her if she had not just said that we were not entitled to a room. Now, we check out at 11 am and have to sit in the airport with a 69 year old and a 70 year old until our flight leaves at 8:20. This is unacceptable. When my husband complained to the agent she told him that there were other airlines! This is two years in a row and I will not fly Spirit like this anymore. No one was sympathetic. No one apologized. Being stranded in a strange city with 5 people, two being senior citizens with health AND mobility problems is very stressful. I understand mechanical difficulties. I do not understand the overall level of apathy and callousness.

✅ Trip Verified | Newark to Fort Lauderdale. Horrible. Flight was cancelled on August 2nd for the 8:45pm flight due to weather. Got rescheduled to August 4th at 6:00am (that was their soonest availability which is really inconvenient). Then the August 4th flight got cancelled because the pilot never showed up to Newark. Then the closest reschedule date was August 6th which was when my vacation ended so I decided to get a refund. Do not fly with Spirit, worst decision ever. They also make you pay for just about everything including seats, snacks, and carry-ons and check ins.

✅ Trip Verified | Boston to Las Vegas. Worst airline ever! Save yourself a trouble, time, frustration, disappointment, money and don't book with them. So here is what happened to me. I booked a return flight Boston-Vegas for $325. Due to bad weather they cancelled my flight from Boston to Vegas on August 3rd, 2018 (Friday) 2 hrs before departure. When I spoke to their customer service they told me that the earliest next flight to Vegas was Monday (3 days later). My trip was supposed to be Friday-Monday so obviously it didn't make sense to go there on Monday and come back Monday. When I asked for a refund they only refund me $205 for my first flight that was cancelled. However, they didn't want to refund my return flight (Vegas to Boston) b/c according to them that flight was not cancelled. Obviously I couldn't be in Vegas to take the return flight b/c they never took me to Vegas in the first place. They are ridiculous. So basically, they sold me a return flight for $325, couldn't get me to Vegas, returned $205 for the flight to Vegas, charged me $120 for a flight back from Vegas even though they never took me to Vegas. They literally robbed me of my trip, made me miss a family gathering that I planned 2 months in advance, made me wait 3hrs to speak with them, and at the end charged me $120 for it. They never provided any service and charged me $120. This is so unprofessional and ridiculous. I still can't believe this is legal to do.

✅ Trip Verified | Aguadilla to Newark via Ft Lauderdale. Last year I flew with Spirit Airlines and there were many problems due to delays and faults of the agents that were resolved. We decided to give Spirit Airlines another shot this year. Our flight from Newark to Puerto Rico with a stop at fort Lauderdale was on time with no problems. However on the trip back there was. I was checking the flights online and realized they have been running about 3-4 hours late due to weather. On the date of our flight we received an email before boarding the plane from Aguadilla, PR that our connecting flight was cancelled. They do not reimburse anything if the delay was not their fault. You will receive a voucher that will expire within a month. The voucher probably only covers the extra fees. Not to mention we were flying with our 6 small children and the agent at check in sat the children alone and us, the parents, 10 seats in front. After insisting we sit together another agent helped make the switch, after everyone boarded. What a nightmare. Our flight has been changed for 2 days from now and we are stuck in Florida trying to figure out where to stay.

✅ Trip Verified | Minneapolis to Las Vegas via Denver. Our flight from Minneapolis to Las Vegas was severely delayed by over half a day, so we were offered flight vouchers for the value of $100 each with Spirit Airlines. At first, we accepted, this sounded great! However, it's impossible to use them. Spirit Airlines travel vouchers are not compensation. They expire within 1 month. You cannot transfer them. You cannot book under another name. You alone MUST use them. The flight vouchers only remove the flight portion of the ticket. You cannot combine them with miles. You must pay for an expensive ticket to use them. The flight portion of the ticket is actually really low. On a cheap flight, it can be negative, which means you cannot use your flight voucher at all. Other times, it can be $5 or so. I called customer service, they suggested picking a $300 flight rather than a $40 flight so I can use my voucher. You have to pay extra fees. The vouchers didn't arrive by email, but we did get an email saying we were entitled to our vouchers. We had to call their number to speak to 3 people to have them issued. The guy on the phone had a horrible accent and it took us 40 minutes from phone up to phone down to get them. Their customer service phone number is impossible to navigate. This took us 2 hours to test each option. It's simply terrible. This is the worst flight experience I have ever had.

✅ Trip Verified | Orlando to Boston. Don’t use this airline. We’re supposed to depart at 4:10pm but on that day I got an email saying the flight time got pushed to 6:10. When we all finished boarding and sitting in the flight, they announced that they were facing technical problem and the flight would be delayed again. After waiting more than an hour in the flight, they made us to get out the flight explaining that we can’t flight. While we were hanging around the gate, they announced that they delayed the flight to 9:15pm, so we waited till then. Around 8:50pm, they cancelled the flight after having made us wait for about three hours. They explained they either rebook or refund the ticket, so I went to ticket counter but they said the earliest flight is tomorrow morning. They didn’t even provide us any place to stay and my schedule is all screwed up.

Not Verified | We had a horrible experience. We understand that we had to be re routed to Alabama for gas due to not being able to land during a storm in Atlanta. The pilot explains we will be refueled in 20 min. This took longer than an hour. The fasten seatbelts was on the entire time. Their was 2 men and one woman flight attendants. The two men were extremely rude. And explained that if the door was opened they were no longer working (so when they opened the door to refuel they no longer worked). Only the female and she was for 1st class. The men were on their phones and sleeping. You cannot make someone stay in a seat for 9 hours without a restroom break. This was supposed to be a 3.5 hour trip turned nightmare. And $45.00 for a 14 pound back pack is ridiculous. And a cookie and a sip of water does not make up for it. Terrible seats. Terrible customer service. They rather gossip than do what they are paid to do. Warning low fares equals teriible service, seating, and poor quality. I wont be flying with them ever again.

✅ Trip Verified | Atlantic City to Orlando. This flight was delayed 3 times with out any reason. I have family in the area where this plane came from and it was clear sky. The plane was filthy mess when we finally got into the plane and made it to my destination at 2am and not 8.43. I paid for a hotel that I barely got to even sleep in that night. Took the same flight a year ago and my plane was just cancelled with no reason. I had to pay for a hotel to stay by airport because I live 2 hours way. Then when I was flying home yesterday I added short cut security to my ticket and Orlando airport says they don’t honor for per check then what the heck did i pay money for? Then I’m on the phone took me 15 mins to just get past to a person and they said they will not refund the amount I paid. They were so unhelpful to boot I had to do it all over again today to be told I have to Email. 10 minutes and a lot of demanding i speak to a women who put me in Hold for an extended time and refunded my money but what a hassle - mI will pay for any other airline but this one. I have never ever encountered such a poorly run organization.

✅ Trip Verified | Orlando to Newark. This was one of the worst flights I have ever been on! The delays are ridiculous other flights have flown out in the same direction we are suppose to be going but we are on a 2 hour delay - they have said over the speaker for us to not leave terminal that flight could leave at any minute again more bullshit, they lady at the desk is so rude and unhelpful and acts like the customers who have bought tickets to fly on the airline she represents are a nuisance to her I will not be flying spirit again. That’s a for sure.