Spirit Airlines

✅ Trip Verified | Las Vegas to New Orleans. I will never fly Spirit Airlines again. We took a family vacation from New Orleans to Las Vegas and then returned. Because of a line at the kiosk we were not able to print our luggage tags out on time. Machine said 3 minutes late. We were stuck for 2 days to get another flight out. We paid for the large up front seats and the were fixed at straight up, no recline and do not recline. The flight from Las Vegas back to New Orleans had 1 working toilet for over 100 passengers on a 3+ hour flight. This airline should be shut down it is so bad. Called customer service who were totally useless. I asked for a supervisor and was transferred to someone in Central America. Stay away from this airline.

✅ Trip Verified | Seattle to Baltimore. The absolute worst airline. First, to check in, you have to do it online, and not at the counter or it will be $10/pp. You have to check in even your smallest luggage, because to carry it on is $45. To check in is $40. Then, to reserve a seat, because you have to travel with a child or something, it's either $34/seat or $17 on top of what you already paid for. The worst of all, is the seats don't recline. They don't serve you anything not even water. The plane is the worst I've seen. If you think you're saving $$ by flying Spirit, think again.

✅ Trip Verified | Hartford to Orlando. Will not fly Spirit again. Terrible service, uncomfortable seats and flights. Planes need updating and they charge for everything. Their prices might be slightly less than competitors, but you will end up making up the difference with bags and drinks. Save yourself the hassle and avoid altogether.

Not Verified | This is the worst airline ever. Don’t use them. You think your getting a good deal, but they charge you a ridiculous amount fir anything extra. I was not charged for my carry on when leaving to Chicago, but on my return to gate they charged me $65. The ticket agent told me that I was sent an email regarding this charge to which I was not. Customer should be told ahead of time about this. Besides the additional fee, seats didn’t go back and table in front was the size of a postcard. Not worth the money or aggravation.

Not Verified | Tampa to Detroit. Don't be scammed for speedy security. I had to wait in line with every one else. I'm 6'7" and need back surgery but I paid extra for a big seat to fly from Tampa to Detroit for my nieces wedding. It appears they switched the type of plane so I was put in a normal seat. It was a painful flight. This also happened to the guy with the window seat. A gate person took our boarding passes and returned them saying we would get a free flight. When I checked my credit card I was given a $15 credit. I complained to Spirit and received a credit for the difference between a normal and a big seat. Don't use Spirit Airlines

Not Verified | Myrtle Beach to Montego Bay via Ft. Lauderdale. Spirit Airlines is horrible. They nickel and dime you for everything. The flight to Jamaica was fine. Leaving Montego Bay, the flight was delayed. Therefore, we missed our connection in Ft. Lauderdale. Our daughter had to be in Atlanta by 3 pm, so we had to purchase a ticket to Atlanta, because our new flight did not leave until the NEXT night. We had to wait 24 hours. This is the second time that we missed our connection from Montego Bay to Myrtle Beach. Last year it was the weather and we had to pay for our own hotel room! This year, it was their fault so they paid for our hotel. We went from the Iberostar Grande Rose Hall, to the Ramada Inn. The Agent at the Ft. Lauderdale counter initially told us that we received incorrect information from Jamaica and that we had time to make our flight, therefore, they could not provide accommodations. My husband got upset, I told him that I knew we were getting a room, because the people on the flight with us were at the counter next to us being booked at the Doubletree. The ticket agent then began to scold me about my tone. I explained to her that i was speaking to my husband and she had no right to chastise me about MY tone, when i was not speaking to her. I was furious. Once she realized that she was wrong, she never apologized for causing even more stress for us who had to wait in line for an hour to speak with her about the vouchers and boarding passes. She then books us at the Ramada and when i asked why we were not going to the Doubletree, she said the computer assigned the rooms. I told her that I would believe her if she had not just said that we were not entitled to a room. Now, we check out at 11 am and have to sit in the airport with a 69 year old and a 70 year old until our flight leaves at 8:20. This is unacceptable. When my husband complained to the agent she told him that there were other airlines! This is two years in a row and I will not fly Spirit like this anymore. No one was sympathetic. No one apologized. Being stranded in a strange city with 5 people, two being senior citizens with health AND mobility problems is very stressful. I understand mechanical difficulties. I do not understand the overall level of apathy and callousness.

✅ Trip Verified | Newark to Fort Lauderdale. Horrible. Flight was cancelled on August 2nd for the 8:45pm flight due to weather. Got rescheduled to August 4th at 6:00am (that was their soonest availability which is really inconvenient). Then the August 4th flight got cancelled because the pilot never showed up to Newark. Then the closest reschedule date was August 6th which was when my vacation ended so I decided to get a refund. Do not fly with Spirit, worst decision ever. They also make you pay for just about everything including seats, snacks, and carry-ons and check ins.

✅ Trip Verified | Boston to Las Vegas. Worst airline ever! Save yourself a trouble, time, frustration, disappointment, money and don't book with them. So here is what happened to me. I booked a return flight Boston-Vegas for $325. Due to bad weather they cancelled my flight from Boston to Vegas on August 3rd, 2018 (Friday) 2 hrs before departure. When I spoke to their customer service they told me that the earliest next flight to Vegas was Monday (3 days later). My trip was supposed to be Friday-Monday so obviously it didn't make sense to go there on Monday and come back Monday. When I asked for a refund they only refund me $205 for my first flight that was cancelled. However, they didn't want to refund my return flight (Vegas to Boston) b/c according to them that flight was not cancelled. Obviously I couldn't be in Vegas to take the return flight b/c they never took me to Vegas in the first place. They are ridiculous. So basically, they sold me a return flight for $325, couldn't get me to Vegas, returned $205 for the flight to Vegas, charged me $120 for a flight back from Vegas even though they never took me to Vegas. They literally robbed me of my trip, made me miss a family gathering that I planned 2 months in advance, made me wait 3hrs to speak with them, and at the end charged me $120 for it. They never provided any service and charged me $120. This is so unprofessional and ridiculous. I still can't believe this is legal to do.

✅ Trip Verified | Aguadilla to Newark via Ft Lauderdale. Last year I flew with Spirit Airlines and there were many problems due to delays and faults of the agents that were resolved. We decided to give Spirit Airlines another shot this year. Our flight from Newark to Puerto Rico with a stop at fort Lauderdale was on time with no problems. However on the trip back there was. I was checking the flights online and realized they have been running about 3-4 hours late due to weather. On the date of our flight we received an email before boarding the plane from Aguadilla, PR that our connecting flight was cancelled. They do not reimburse anything if the delay was not their fault. You will receive a voucher that will expire within a month. The voucher probably only covers the extra fees. Not to mention we were flying with our 6 small children and the agent at check in sat the children alone and us, the parents, 10 seats in front. After insisting we sit together another agent helped make the switch, after everyone boarded. What a nightmare. Our flight has been changed for 2 days from now and we are stuck in Florida trying to figure out where to stay.

✅ Trip Verified | Minneapolis to Las Vegas via Denver. Our flight from Minneapolis to Las Vegas was severely delayed by over half a day, so we were offered flight vouchers for the value of $100 each with Spirit Airlines. At first, we accepted, this sounded great! However, it's impossible to use them. Spirit Airlines travel vouchers are not compensation. They expire within 1 month. You cannot transfer them. You cannot book under another name. You alone MUST use them. The flight vouchers only remove the flight portion of the ticket. You cannot combine them with miles. You must pay for an expensive ticket to use them. The flight portion of the ticket is actually really low. On a cheap flight, it can be negative, which means you cannot use your flight voucher at all. Other times, it can be $5 or so. I called customer service, they suggested picking a $300 flight rather than a $40 flight so I can use my voucher. You have to pay extra fees. The vouchers didn't arrive by email, but we did get an email saying we were entitled to our vouchers. We had to call their number to speak to 3 people to have them issued. The guy on the phone had a horrible accent and it took us 40 minutes from phone up to phone down to get them. Their customer service phone number is impossible to navigate. This took us 2 hours to test each option. It's simply terrible. This is the worst flight experience I have ever had.