"13 hour delay due to bad weather"
W Vickers (United States)
✅ Trip Verified |
13 hour delay due to bad weather. Of course that can’t be helped. They said they gave us a flight with another airline but when we checked in, it was only for me, not for my daughter. Thankfully, we were both eventually able to get back on the original delayed flight. We had to sleep in the airport and the only accommodations they offered was $7 for food. 13 hour delay and not even enough to cover one meal.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Denver, CO to Baltimore, MD |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"aircraft was extremely dirty"
B Allegra (United States)
✅ Trip Verified | Fort Lauderdale to Las Vegas. Dirty! The aircraft was extremely dirty this time. I flew Spirit many times. The attendants are very often rude and impatient. This time the aircraft was dirty. The seats by my side had something stuck on it.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Fort Lauderdale to Las Vegas |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"This is the worst airline"
E Mead (United States)
✅ Trip Verified | This is the worst airline I have ever had the displeasure of flying. First you got to stand in a long line to print the label for your bag. Then you get in another line to give the rude agent your bag. I had already paid for my bag online but when l get to counter the chick tells me my bag weighs 2 lbs more than they allow so I will need to pay another 30 bucks in addition to what l had paid earlier. Now this is the same bag I flew on America and l paid the same amount as l paid online with Spirit! When l told agent this, she says different airlines have different weight requirements! The plane was late of course you are last to board if you dont pay to use the bins. What in the hell has happened to flying? You are stuffed in like sardines and have to pay for any snack you want. Then deplaning is a trip too since you have to wait for the others to get the stuff out of their bins. When all was said and don, I saved little by flying Spirit and will never fly this airline again! It took forever for the baggage to be put out at baggage claim!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Las Vegas to Baltimore |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"one of the worst airlines"
V Fardez (United States)
✅ Trip Verified | LaGuardia to Fort Lauderdale. This airline is one of the worst airlines I ever took for a vacation, never again. Don’t travel Spirit Airlines they are rude, don’t help you and then want to charge you for everything - they don’t even give you a little water or anything,
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | LaGuardia to Fort Lauderdale |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"the vouchers they give are garbage"
Cody Goodwin (United States)
✅ Trip Verified | My flight was supposed to leave at 07.20 hours so I boarded on time. Approximately ten minutes before take off the crew announced we were switching flights with the gate next to us. We all got off the plane and the passengers from the other flight boarded and departed. Then 2-3 emails later, I was notified I would be waiting approximately 5.5 hours for another flight. The plane we were switching with us not able to be checked properly so we could not fly in it. So here I am waiting and here I am getting more emails with it being pushed back even further. Oh and the vouchers they give are garbage. They have black out dates and only go towards the base price.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Pittsburgh to Orlando |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"staff were very helpful"
F Harris (United States)
✅ Trip Verified | I chose to fly with Spirit Airlines from Orlando to Pittsburgh because of the low price and it was the only airline that could get me to my destination without a layover. I was a little concerned after reading some bad reviews online, but it turned out to be an amazing experience. The self check in was very quick and easy, the staff were very helpful and my flight was on time.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Orlando to Pittsburgh |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Do not trust this airline"
G Baker (United States)
✅ Trip Verified | Spirit is awful - not qualified to be called a viable airline. Our flight out of Minneapolis was cancelled late on a Thursday night, due to bad weather. Bad weather is a valid reason - but what is deplorable is that Spirit had no backup planes available for at least 48-72 hours. Additionally, Spirit has no agreement to rebook with another airline. We were forced to wait 48-72 hours, and hope for a seat, or spend $1,000 for 2 tickets for another flight one-way. They offered no vouchers for future flights - and only later offered a $100 voucher that expires in 5 weeks. Do not trust this airline - they don't deserve to be in business.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Minneapolis to Washington |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Will never fly Spirit again"
Iay Darvish (United States)
✅ Trip Verified | Los Angeles to Houston. Worst airline ever. Charge for everything. Especially if you purchase ticket from 3rd party, you won’t see the carry on baggage fee which was ridiculous to pay. They screwed us for $90 at check in. Basically the money I was saving flying with someone else. Small seats , uncomfortable , staff was unfriendly and unprofessional. So happy by ticket back was with United. Will never fly Spirit again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Houston |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Terrible customer service"
M Barton (United States)
✅ Trip Verified | Portland to Las Vegas. Terrible customer service! I was unable to make this trip so I called for a refund 5 days in advance, Spirit was unwilling to find any resolution, would not offer a voucher, would not change flight dates with out costing as much or more then original ticket, and told me it would cost me more to even cancell my flight!? This is the worst customer service Ever.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Portland to Las Vegas |
Date Flown | September 2018 |
Value For Money | 12345 |
Recommended | no |
"now 13 hours delayed"
B Kanderku (United States)
✅ Trip Verified | Dallas Ft Worth to Minneapolis. First time I’ve flown with Spirit, and the last time I’ll fly with them. Our flight was initially 1 hour delayed, then 3 hours delayed, now 13 hours delayed. Now I’m waiting 1.5 hours in line to speak with a representative. The reason I chose Spirit was because I thought I would save $50 compared to the other airlines. But then, you pay for seat selection and you pay for carry-on and check-on baggage. 100% not worth it. Today was a wasted half-day that I could have been driving to see the Grand Canyon. Lesson learned: it isn’t worth the money that you think you’re saving.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Dallas Ft Worth to Minneapolis |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |