Spirit Airlines

✅ Trip Verified | New Orleans to Las Vegas. I will never fly Spirit Airlines again. I went to Las Vegas for a work event and it was a very short trip (a little over 48 hours). My flight was supposed to land in Las Vegas at 5:13 PM on Sunday. The main reason I took this trip was for an event that Sunday at 7 PM. I spent over $200 for a ticket to this event and the transportation for the event left my hotel at 7 PM. I received an email notification that afternoon, on the way to the airport, stating that there was a delay because of the weather and my flight would not leave until 5:01 and therefore would not arrive in Las Vegas until 6:49. I understand that if the delay is because of weather the airline doesn’t offer any reimbursement, but the delay had nothing to do with the weather where I was flying out of or in to—apparently the plane that was supposed to take us from New Orleans to Las Vegas was delayed on the prior flight from Atlanta, GA to New Orleans, LA. I knew there was no way that I would make it to my hotel by 7 PM so I called Spirit because there were other Airlines (Southwest and United) that had flights that could still get me there on time. They would not refund me for my flight or do anything to reimburse me in any way stating that they couldn’t do anything unless it was a “2 hour delay or more”. It was an hour and 36 minute delay. The flight was delayed a second time and now would not arrive until 7:15, putting it over the “2 hour delay”, and when I called a second time they still refused to do anything. At this point it was too late to catch the United or Southwest flight, so I was going to miss my event regardless but did not want to cancel my trip altogether because I had already paid for a hotel. The customer service representative kept saying they didn’t know what I wanted them to do, I suggested a travel voucher or if they could even possibly reimburse me for my $50 checked bag, or give me a voucher to cover it on the return flight. They refused all suggestions and were very rude on the phone. When I attempted to talk to someone at the gate desk, the employee literally stood there playing on her phone for over 30 minutes and then looked up to see me still standing there and finally paged a supervisor to come and speak to me. The supervisor took over 30 minutes and was absolutely no help at all—redirecting me to telephone customer service.

✅ Trip Verified | Fort Lauderdale to Philadelphia via Atlanta. I have been flying this airline for over three years but my recent experience taught me a lesson never to fly them again. The staff are inexperienced, unprofessional and lacks basic common sense when it comes to customer service. We were ordered out the plane at a stop over in Atlanta and the staffs boarded the airline we came with without making a simple attempt to call names on the PA system before closing the gate. Their system would have known we checked-in and was suppose to be on that flight and they never applied basic common sense courtesy to announce names to account for passengers, as a result I missed my flight even though I was there at the next gate to find a seat. By the time I got to my gate, it was closed I was told I couldn’t board and yet I could see people still on the line inside the boarding ramp still attached to the plane making their way into the plane.

✅ Trip Verified | Detroit to LaGuardia. Disabled Husband left behind. I arrived for My flight and I told the first person at kiosk my husband is disabled and need assistant. No help was received. Spirit staff perceived to tell us we have to pay 352.00 to book a flight that they cause us to miss. That wasn't enough after waiting 3hours for next flight we were told by supervisor at gate if we didn't want to miss this flight we have to give her another 65.00 for bag that 1st supervisor at counter said we would be fine. I never flew spirit before; that day, and I will never fly Spirit again.

✅ Trip Verified | Panama City to San Juan via Ft Lauderdale. By far the worst airline experience i've ever encountered. I fly for work, all over the globe and have experienced many flights, both good and bad but Spirit is surely on the bottom.

✅ Trip Verified | Los Angeles to Las Vegas. Never again. I guess 40 minutes isn't early enough. Even though it takes me 10 minutes to get through airport security, and the doors don't close until 15 minutes before. I was here an hour and a half early but I was trying to find Spirit Airlines check in, and nobody seemed to know where it was. So now I'm waiting 14 hours to get on the next flight as I watch people board the flight i paid for, because 40 minutes is not early enough to check in.

✅ Trip Verified | Houston to Los Angeles. I've flown Spirit many times. From Los Angeles to Vegas, New York, Seattle, etc. I am always able to pack a rather large bag as my carry on and measure it to make sure it fits within their requirements as a "personal item", so it's always free. I always fly with wife and son and they bring their own bags as well, for free. Depending on the type of year and destination, Spirit can be hundreds of dollars cheaper than any other airline. Also because I never check in a bag I never have to wait in line, use the self serve kiosk and you're done in a few minutes. The staff has always been helpful, professional, and friendly. I take a stroller with me, which is also free and they check it in for me at the gate as I'm getting ready to board. You do have to pay $7 to be able to choose your seats or you can let them choose. We've always let them choose and all 3 of us have always sat together. They don't have in flight entertainment but that helps keep the tickets so cheap - that's less money that they need to spend. I also love how they have the fake leather seats, I feel it's much more sanitary than the cloth seats. I've never had an issue with Spirit. There was one time my flight got delayed due to weather but you know what, It happens. And the delay was maybe 2 hours. For everyone complaining that they couldn't get their money back for a missed flight, etc. It just sounds like you didn't take advantage of the $13 warranty that they offer. I've flown with Virgin, Delta, Alaska, United, Southwest, etc, and have had all the issues from cancelled flights to lost baggage and Spirit still remains to be my favorite.

Not Verified | I am very unhappy with the customer service and credit policies from the company. Due to the hurricane in SC. Plans had to change for an upcoming parents weekend trip. I was on the phone with a CSR to change to my ticket to a ticket in my daughter's name for a flight at a later date. I understood I could NOT change my ticket to my daughter's name, even for a fee. I was told I could receive a credit of 72.00 for a 235.00 ticket. The only option and I agreed. When trying to use that ticket to book another flight it would not let me book a new flight in her name. I was not told that a credit is only usable in the originator's name. I called CSR back and asked to reinstate the ticket. That was not an option - I lose a 72.00 credit if not used in 30 days and the total round-trip ticket. I feel like this company does not care about their customers. In the future, I will find other airlines to use- will not trust in them again.

✅ Trip Verified | Detroit to New York. I never learn my lesson. Flight delayed because of weather yet every other airline flying to New York is on time. They are trained to lie. It's not worth it. It has ruined vacations in the past. They are the worst company I have ever dealt with. The weather - look at the pic attached.

✅ Trip Verified | Los Angeles to Las Vegas. Zero information prior to arrival about additional 65$ bag fee for my carry on making my flight cost me the same as a direct flight that I avoided due to ticket price. Now I have a 6 hour layover to enjoy the fact I’m wasting my time and money.

✅ Trip Verified | 13 hour delay due to bad weather. Of course that can’t be helped. They said they gave us a flight with another airline but when we checked in, it was only for me, not for my daughter. Thankfully, we were both eventually able to get back on the original delayed flight. We had to sleep in the airport and the only accommodations they offered was $7 for food. 13 hour delay and not even enough to cover one meal.