Spirit Airlines

✅ Trip Verified | Oakland to Las Vegas with Spirit Airlines. Absolutely the lowest level of care and customer service with this airline. They just want to charge you big fees on everything after they lure you in with a low fare. No help to a first time customer who made a time mistake but didn't catch it until after the 24 hour window (spam folder). Flight 2 months away and still wouldn't budge to help a family of 4 do a simple switch to the AM version. I will now never again book to fly with this horrible company.

✅ Trip Verified | Fort Myers to Boston. Horrible. Absolutely the worst service! Arrived 50 minutes before my domestic flight departed and tried to check in at the check in counter. I was told I was too late, that I missed my flight. After 40 minutes of arguing with them that my flight didnt leave for 50 minutes, and that I could checkin up up to 30 minutes prior to my flight leaving, they told me too bad I missed it. I had to be rescheduled for the middle of the day on Monday. All they said was that I should be lucky I got a new flight. Will never fly with Spirit again. Would rather pay triple the amount on another carrier.

✅ Trip Verified | Houston to Chicago. Ive never had an issue with Spirit Airlines prior to this situation. On January 27th, my flight was cancelled to Chicago. I was placed on a connecting flight to Orlando after being told no seats were available on the direct flight at 7 am the next day. However, when I got to my gate the next morning for the connecting flight, I decided to speak to staff and she was very knowledgeable and got me right on the flight direct to Chicago, granted it was delayed as well, i appreciated her being so helpful. Along with her and their Manager, were very accommodating and calm. They had a lot of angry guests and they got through all of their questions quickly and curtiously.

✅ Trip Verified | Santo Domingo to Newark. If you are flying internationally like we did think twice. They charge for everything. I saw some people being charged for a small bookbag!, There is no personal luggage that is free except your purse or small laptop bag. Don't take extra. Luggage is only 40 Lbs where in all other airlines you get free personal luggage plus purse/bag not to mention suitcase are only $25 while spirit charges online $45 I paid at the airport "carry on" which i thought was free $55 plus my $45 rip off! then I have to pay when I came back. So be prepared to 1) pay for each suitcase $45-$55 each (65 at the gate) 2) cannot exceed 40lbs or be prepared to pay. Uncomfortable small plain, they won't even give you ice, nothing at all, Don't pay for extra leg space etc there is no such thing as first class we were on the 5th row. You pay for your suitcases to go and to come. If you want your seats pre-selected prior to flight, its extra money.

✅ Trip Verified | I have flown all over the world and been on various airlines multiple times. I've flown Spirit previously and never had an issue. Never. I've slept on overnight flights from MCI to Mumbai and DDM to Heathrow. On my return flight from BQN to Orlando from 11pm to 3am (including taxi time time and such) I feel asleep. It was night time. The F/A wakes me up rather rudely, told me not to lean on the chair, and folded up my tray table so I couldn't put my arms on it. I will never fly Spirit again, even if I have to pay the extra 39 dollars for another flight. I've never been treated so rudely, and I used to be a F/A. I know what it's like, and that is uncalled for.

✅ Trip Verified | Columbus to Las Vegas. I was worried about using this airline because of all the bad reviews but the roundtrip ticket was so cheap I took the risk. I am glad I did. If you read what they are telling you as you reserve there are no surprises. If you assume they are like other airlines you are gonna be disappointed. It was a fast efficient pleasant flight.

Not Verified | San José to Detroit via Ft. Lauderdale. I've flown Spirit a handful of times, and believe me they've always been below average. However this last trip was so terrible, we were all stuck in customs and missed connecting flights. Nobody helped to organize or make any effort to help connecting flights get through customs, and after missing my flight, they made me wait in several different lines, each person passing me to the next. Finally, nobody was able to help me, and ended up staying overnight in Ft Lauderdale without any type of compensation. Understanding this procedure is similar on other airlines, Spirit specifically seemed to make a point to treat me with as little care or concern as humanly possible. Absolute last time I'll fly with them, and will be actively encouraging others to fly with any other airline.

Not Verified | Baltimore to Detroit. I would like to thank everyone from Spirit Airlines in Pittsburgh for all their help and kindness due to the re-routing of our Detroit flight to Pittsburgh airport. Several ticketing employees were called in late at night and did their best to assist passengers. The agent at the boarding area was especially kind. Thank you for making a difficult situation more bearable.

✅ Trip Verified | I had the worst experience with an airline, delayed flights, I leave Chicago with the late flight, arrive in Orlando to go to PR, they change my ticket in Chicago because I was not going to arrive in time to MCO to take the flight for PR, and to my surprise, I arrived in Orlando and the plane for PR had not left, I ask you to please allow me to leave on that flight that was originally mine, and the staff with such bad manners answered me that they can not do nothing because I had changed it, when they changed it to me in Chicago, I had to stay stuck in Orlando until 12 noon the other day, the flight on the way to Chicago happened to me something similar. They charge you for the water you consume on the plane, and the disgusting staff at the Gates! They are not Organized, for me they are the worst line that I have had to travel, cheap passages that end up being more expensive after all! I had to be in PR on the date set for work commitments and thanks to your staff and bad service does not ask to meet my schedule! ES: He pasado la peor experiencia con una línea aérea, vuelos atrasados, Salgo de Chicago con el vuelo atrasado, llegan a Orlando para luego ir a PR , me cambian el ticket en Chicago por que no iba a llegar a tiempo a MCO para tomar el vuelo para PR , y para sorpresa mia, llego a Orlando y el avión para PR no se había ido , le pido que por favor me permitan irme en ese vuelo que originalmente era el mío, y el personal con tan mala amabilidad me contesta que no pueden hacer nada por que yo lo había cambiado , cuando ellos mismos en Chicago me lo cambiaron, tuve que quedarme varado en Orlando hasta las 12 de mediodía del otro día, el vuelo de camino para Chicago me pasó algo similar , de veras La Línea aérea no sirve , más te cobran hasta por el agua que consumes en el avión, y el personal super repugnante en los Gates! No son Organizados, para mi son la peor línea que me ha tocado viajar , pasajes "baratos" que al fin y al cabo te salen más caros! Tenía que estar en PR en la fecha destinada por compromisos de trabajo y Gracias a su personal y al mal servicio no pide cumplir con mi agenda!

✅ Trip Verified | Los Angeles to Dallas. The worst customer service I've ever been privy to in my life, BY FAR. I purchased my tickets online at their website and selected one carry-on bag. I bought the tickets 4 weeks before my flight Departed and the cost for one carry-on was $35. I get to the airport and they tell me I haven't paid for a bag. Apparently I bought one for my return flight only but didn't select one for my departing flight. Now an hour before my flight leaves they want to charge me $65 to get my carry-on on the departing flight. Now I call customer service. I get someone on-line who just repeats the cost of a bag at this stage of the game over and over and over and over again. I mentioned I bought the tickets a month ago but none of it matters. I asked for a manager and the supervisor gets on the phone and has been trained to deal with it in the exact same way repeating over and over and over again the cost of the carry-on bag at this stage of the game. Disrespectful, a complete disregard for any kind of customer service, and now I've paid $100 for a carry-on when the same flight on American airlines is $110. I've now paid double that. I can't even see how this airline is in existence. Actually I know exactly how. The price comes up as the cheapest on all of the search sites but it isn't the real price, in fact it's about half the actual price. Once you pay for your seat and bags it's by far the most expensive, and don't even think about calling customer service. They can't and won't do anything to help you. I wish I could do something more but this airline unfortunately will continue to do well due to clever marketing.