Spirit Airlines

Not Verified | Seattle to Las Vegas . I have flown many airlines around the world and Spirit is definitely the worst. Bought my tickets through a package deal, then found out about their baggage fees after I had paid for the package. It was cheaper for my wife and I to share a checked bag than take two carry- ons. The only problem, they lost our bag on a 2 hour direct flight to Seattle. Got my bag back 2 days later with a tag on it saying they where SUPER DUPER SORRY. They say that you get what you pay for, but after all the fees, it is cheaper to fly any other airline. They are so cheap, the plane we where on from Seattle to Las Vegas had a tray table that was half the size of normal tray tables, instead of a seat pocket, there was just bungee cords. Never again

✅ Trip Verified | Cancun to Baltimore. Spirit gives the feeling that you are getting a really good price on a ticket. The fact of the matter is yes your trip ticket is cheaper than most airlines. But then you have to pay to sit in a poor seat. Plastic seat with only a vinyl cover for padding. Second you have to pay for every bag bigger than a purse. There is no in flight entertainment. There is like 6 or 8 seats at the front of the plane that have some padding but at a steep cost. After all is said and done, tickets are about the same as flying on Delta or American Airlines. Never again will I fly Spirit or any other airline without researching them to save money. It’s just not worth it.

✅ Trip Verified | Atlantic City to Orlando. Nothing good to say. The staff at Atlantic city actually caused us to miss our flight. Our trip was ruined, our added expenses to reach our destination exceeded $200 and Spirit feels that they are going above and beyond by offering a $50 pp voucher to be used on a future flight. Well that's useless because my family will never trust Spirit to get us to our destination again!!

Not Verified | Latrobe to Orlando. One of the worst airlines I have ever flown. They decided to cancel my business trip flight at 4 in the morning, leaving me to scramble for another flight, which as you all know, cost a pretty penny. Their customer service has always been extremely rude, and their flights have always been the most uncomfortable and shaky. I know people say this all the time, but with Spirit airlines you really get what you pay for. Maybe even less.

✅ Trip Verified | San Jose to Los Angeles via Ft Lauderdale / Atlanta. Horrible airline. Do not fly them. Seats that don't recline. Like a rod in your back. They treat you with indifference (at best) or spite or malice. The price you're seeing is at least $55 lower than the price you'll pay since no bag is included. And, if the ticketing agent made a mistake, like they did with me, they'll charge you $55 again. And then they won't even consider refunding this. The line at "Customer Service" was long and full of unhappy faces. You'll spend hours on the phone if you try to call. They ignore you at all costs. It's all about scamming you – taking you for every sent you're worth and giving you nothing in return.

✅ Trip Verified | Ft Lauderdale to Boston. The worst company I've ever flown. I paid for a seat and found it occupied. When I looked for a commissary, I was treated stupidly. She told me to go and claim my money back. A very unpleasant situation. I was tired and there was no sleep at night so I paid for the seat. I would not recommend this to anyone. They treat customers stupidly.

✅ Trip Verified | It is the first and last time I will fly Spirit Airlines. My friend recommended that I should try them as I was looking to fly to FLL to attend a wedding. As I am very organized and don’t like any surprises when traveling, I registered online for my flight. This is what you need to know when you are flying with Spirit. 1) You pay for carry on and checked bags. 2) Carry on cost more than checked bags. 3) You pay for selecting your seat online. 4) You pay more to check your bag at the counter than online. 5) If you paid online for carry on and they will not accept it, you will have to pay the counter fee which is higher. Make sure you are very familiar with Spirit Airlines luggage rules, carry on and checked bad size and weights, these are there to get you. I paid for checked bag and seats in advance and they changed my carry on to checked bag in which I ended up paying $960.74 for round trip between EWR and FLL. This gets better as they lost our luggage and delivered one the following morning and the other never showed up. It was my wife's bag and you women that read this review can only imagine what was there especially when you travel to attend a wedding. I filed a claim with Spirit by mail (there is no phone number to reach them unless they email you and then you have someone to communicate with). The best part is that they denied my claim on the basis that “their investigation online” found that one of the items I submitted was returned. I am very surprised that they did not give me any information on the receipt they are referring to and I can assure you that it was replaced with a more expensive item knowing my wife. Flying used to be fun, not any more with companies like Spirit on the market.

✅ Trip Verified | Detroit to Orlando via Baltimore booked for March 2019. Customer service had a chance to make me a loyal patron. Instead, I'll never give them another cent. Booked a flight for a conference, and I found out I needed to cancel roughly 36 hours after booking. Spirit offers a refund within 24 hours. Keep in mind I am giving about 4 months of advance notice. I contacted with a detailed explanation, asking for a human to talk with and was met with 3 automated messages. I was even asked to write a review of customer service before getting any automated response-that's how slow they were in replying. When a "real person" finally responded, they were un-empathetic, and reworded what was already said in the automated emails. In sum, I have a ticket I will not use, and the "best" they can do is offer a $50 credit for another Spirit flight. I would have even appreciated a credit for the value of the ticket (without fees), but because I was a half-day late to request a refund for a flight 4 months away, all I get is unhelpful automated responses and a credit offer worth a fraction of my ticket price. I've had similar scenarios with Delta, and even other cheap airlines like Allegiant, and never had an issue with customer service working with me to reach a reasonable solution that acknowledges me as a valued customer. Spirit offers many flights that appeal to me to destinations I frequent, but thanks to their customer service, I'll be opting for a company that doesn't treat me like a piece of garbage.

✅ Trip Verified | San Salvador to Denver via Houston. My family & I we’ll never spend a cent on this airline. The airline charges you for water and a snack & carry on, the seats are so cheap. The staff in El Salvador was so bad. Don’t recommend this airline again to anyone. You have to double check in your bags if transferred fights. And no one even knows what is going on.

✅ Trip Verified | What Spirit offer in low fares, their policies and customer service, is well within reason. Atlantic City to Tampa return. Both flights were great. I had heard negative things about Spirit, so was very interested and keen to fly with them, to enable me to have my own experience and form my own opinion. The price and flights were much better than other options, so I decided to fly with Spirit. Everything turned out to be completely smooth in both directions. Boarding was very fast on both flights, and service was reasonable (with cheerful staff). I had no problem bringing my backpack on board, as a free carry on. I knew Spirit is an affordable budget airline and not to expect free food or drinks, but the prices for purchasing items were reasonable. My flights left and arrived ahead of time. Leg room was reasonable and I was comfortable, it was worth being on a budget flight and preferred what little discomforts there were? There were none, considering the excellent fares. The aircraft was clean neat and tidy and the air crew and ground staff were all in good Spirit, pleasant and friendly. Definitely a value for money flight. I received everything I wanted and expected, a pleasant flight without any issues or problems. Only concern was my carbon fibre suitcase received unwarranted minor scratches. Next time I will protect my luggage with an outer cover. I would definitely fly with them again.