Spirit Airlines

✅ Trip Verified | Newark to Orlando. First of all I never review anything but this made me so fed up. They notified me at 3:01am after I had already gotten to the airport that my flight was cancelled to go back home. There were no other flights that date to go back home and out our a round trip ticket that I had paid $282 for, they only could refund me $87. Not to mention this is the second time I take this airline and it’s always the worst ride and most uncomfortable travel. Luggage is never included when you buy them either. Never again going to take this airline and I recommend nobody else does either. You’re far better off staying away from them. This was absolutely ridiculous and terrible.

✅ Trip Verified | Minneapolis to Orlando. If you have any other option than Spirit Airlines go ahead and take it. Spirit is notorious for delays, overbooking and cancellations. When you actually get on the plane go ahead and pay extra for the wide seats upfront. Otherwise it will be uncomfortable. Value wise not worth it. You'd rather pay a little more for all the little things those other airlines provide.

✅ Trip Verified | Pittsburgh to Las Vegas. If you like fees on everything. If you like tight seating space. If you like change of departure and boarding gate. If you like difficulty in reaching customer service, then this is the airline for you. I'll never fly Spirit Airlines again.

Not Verified | After arriving at the airport at 11:00p Friday night, ready to board my overnight flight from Seattle to Houston, my flight was cancelled outright. The person representing Spirit airlines laughed at the outraged crowd of people who did not understand why they now had to either refund their ticket and find some other way to get to Texas (same day tickets were going for $500 from other airlines), or to wait until Tuesday for the next flight. All he had to say to confused and angry people (some missed a cruise, one woman was headed to Houston for a family medical emergency) was "That's not how it works". He refused all demands from the crowd to speak with his superior. Allegedly he was the superior and there was no one higher than him that could have helped. The real problem: Spirit claimed no responsibility for the cancellation. Even if the cancellation was out of their hands, they still accepted our money in exchange for the promise to transport us from one place to another. They offered no accommodations. I was the only lucky person that day; a single seat on a flight to Dallas opened up at the perfect moment, and I only had to spend 19 hours at the airport, instead of finding some place to go for three days. Think about that. 19 hours at an airport was incredibly lucky. You pay for spirit with money for half of the ticket, and you pay the other half with risk. Do not fly Spirit.

Not Verified | My daughter was supposed to fly from Las Vegas to Denver, she checked in to the flight and then was told by Spirit agents it was canceled when in fact it was not and when she confronted them they had no answer or excuse. Then when I called to complain for the time and money it cost me for a refund, they said she checked in too late when in fact she checked 2 hours early, long story short, they were full of excuses and refused to give me a refund for their blatant mistake of which they cared less. I will never book with Spirit Airlines again.

✅ Trip Verified | Tampa to Baltimore. Flight was delayed 1.5 hours for no reason. If you call they instruct u to hang up and text for an immediate representative, the person on the other end just gathers info n let u know someone will text u back. So 6 hours later I get a text back asking my problem which I have to outline in text for the rep to not respond at all. Finally I get someone on the line who tells me they gone to transfer to a supervisor that connects to a line that says hold for 45 mins to 1 hour for a rep then the line disconnects. So I was forced to just sit in the airport with no resolution at all. The flight was so late I missed work! Spirit has no care or concern for its customers at all.

✅ Trip Verified | My flight was at 7am today to return home from the Dominican Republic. I get to the airport at 5am just to find out my flight was canceled! The next available flight is 4 days from now and all that we were offered was a refund for the return flight only. No reimbursement for housing was offered. No options for another airline was offered. They did not offer to pay difference for extra costs for a different flight. Nothing! So now I sit waiting for my next flight with another airline that costs an additional $220 to purchase last minute! Thanks Spirit!

Not Verified | Boston to Guatemala City via Ft. Lauderdale. A combination of weather challenges on the East Coast and other apparent technical problems meant canceled flights. I entered a line of over a hundred people with a handful indignant at the delays, cancelations and reschedule realities. Of the five to seven employees in Boston and then another handful in Lauderdale none at any point lost composure and all were solution-focused and continued working with customers. Given the emotions they faced I watched while I was in line with amazement at the consistency among the staff. My issues in Boston were managed so smoothly by the associate who just kept looking for the best options to reroute me. In Lauderdale it was parts in electronic systems and generally the staff thought to keep us informed of every step to resolve the problem. It is the tough days that reveal the character and your teams in Boston and Lauderdale excelled.

✅ Trip Verified | Philadelphia to Dallas. I had just buried my father in Philadelphia, the man who raised me, after booking a frantic series of flights back to the US to say goodbye. After the funeral, I said farewell to my family and wandered to the airport, purchasing a Spirit Airlines ticket, as my funds were nearly gone after the rush home. I should have forked over money to a more expensive airline and starved until my next paycheck. It would have been less stress, less rage and less continued neglect. Spirit canceled my flight, for the usual weather reasons, telling me that I had a window seat waiting for me on Wednesday to take me home to mourn among friends in Dallas. It was Sunday. When I pressed, the airline skimmed around with asinine sympathy, subtly trying to deflect the hoards of usual flight-goers. They told me that a flight would leave tomorrow morning from Atlantic City. They wouldn't pay for transport, food, or lodging. I gritted my teeth and made the trip, traveling for hours on my own dime until I slept next to the baggage claim at the small airport. I awoke at 4:30 in the morning to catch my flight, only to have a distraught security guard tell me this flight was canceled too. I was sleep deprived and livid. Pressing to the front desk, I was told "Don't worry, we've got you a flight that leaves in a few hours." It was in Philly. When the attendants looked at my expression, they quickly drew up a fifty dollar flight voucher to appease me. It was naturally rejected. I'll never fly Spirit again as long as I live. Since then, I've lodged complaints. I've bombarded the company with emails. I've called until I left the country or work, then borrowed a Google Voice Number to continue calling. Spirit has done nothing. Nothing. There's very little more wretched and less holy than Spirit Airlines.

Not Verified | Baltimore to Montego Bay. This airline is horrible, I will never use them again. First time and last time flying with them. My husband and I flew with Spirit going to Jamaica. The flight was a hour and a half late departing and arriving. They didn't even try to accommodate any of us for the inconvenience. Then upon my departure from Jamaica, we sat on the plane for three hours and then we were told to get off the plane due to engine problems. The plane had engine problems going and coming from Jamaica. This was a huge inconvenience, it happened too many times. Then we couldn't go home when we were supposed to because the flight was cancelled. There was no staff for three hours at the MBJ airport. The staff had us go through customs and TSA all over again after our flight was cancelled. There was complete choas and confusion. I was not allowed or other flyers were not allowed water for three to four hours. Then each of us during that period of time were assigned to different hotels. I was unhappy and felt unsafe.