Spirit Airlines

✅ Trip Verified | Raleigh Durham to Las Vegas via Chicago. Extraordinarily cheap tickets for extraordinarily horrible customer service and assistance. When agents refused to check my bag because I arrived at the counter 5 minutes after their check in period "had ended" I requested to do gate check in for luggage. The agent would not help and said there was nothing she could do, no other tickets available to rebook as I was considered a no show for my flight and had now missed it. I was left with 2 options, leave my luggage for a 2 week vacation and check in since I still had 40 minutes before my flight or purchase tickets with another airline. I chose option 2 and went with trusted Delta Airlines because they have never disappointed me as horribly as Spirit did.

✅ Trip Verified | Chicago to Denver. I was on Spirits website checking to see what the cost would be to change my return flight. Without a prompt to purchase, the change went through. I immediately called Spirit and only got scripted responses from their “customer service. “ I asked where the people I asked for a manager. Her responses were scripted also. I asked where my call was with and was told the Philippines. I asked to speak to someone in the US and was told: “There is no one in the states". I mentioned that there headquarters are in Texas, but there was no acknowledgement. So I went the email route, which took several weeks of back and forth. Spirit has no customer service. They also don’t allow for a mistake on their faulty website when addressed instantly. The fact that you can’t talk to anyone by phone in the country they are based shows they don’t have any desire to be an airline that cares. So, I now join the list of my family and friends, who will never fly Spirit.

✅ Trip Verified | Philadelphia to Dallas with Spirit Airlines. Terrible service when checking in. Paid for upgraded seats however they gave our seats away. No email was sent and etc. Poor seats and everything not worth it.

Not Verified | Atlanta to Tampa. A nickel and dime company that tries to take your money at every turn. Fees make the flights just as expensive as other carriers (sometimes more expensive) unless you don't have a carry-on or check-in bag. Carry-on used to be allowed but now they charge for that. No in-flight movies or snacks. The seats are ridiculously small with no legroom. I am 6'2" and weight 240 pounds. It was extremely uncomfortable. Costs over $50 extra to a decent seat. I had to change a flight a week before my originally scheduled flight because a family member took a turn for the worse, and I pleaded my case but they just cited policies. The cost to change the flight cost more than the original price of the ticket. When I told the customer service I would just cancel, get a refund, and buy a new ticket they told me it would end up costing more than changing the flight with the cancellation fees and how much they keep of your original ticket price. They think of every way they can to show you an initial low price, then make it way more expensive. I will not be booking with Spirit again. I will gladly pay extra to fly with another airline.

✅ Trip Verified | Guatemala to Las Vegas via Houston. I recently had a terrible experience with Spirit airlines. I bought a cheap ticket to Guatemala with two different airlines. The one to go there was with Delta but the one coming back was with Spirit. I got to Guatemala with my group and then I went to go check in for my departure 24 hours before I was going to go back with them. I went to my email and checked in and my flight status said canceled. I didn't cancel my flight! And it was like 10:30 the night before I was suppose to be on a flight. I didn't have service where I was staying so I found a place with wifi and asked my husband to call the airline and get it fixed so that I wouldn't be stuck there. They said it had been canceled due to something with my card but when we called the bank they said they approved the purchase. They still canceled it and didn't tell me at all. They never sent an email letting me know they just basically let me fly to Guatemala with no way home. They wouldn't let me husband talk to their manager or anything and all they could do was help him buy another flight for me at the same time but the original flight was $129 and this flight was $280 because it was the day before. So we ended up paying more the double for a flight i had already booked days before. 10 minutes later I got an email saying that my flight had been canceled. I am so angry that no know understood what had happened or why and they were not willing to compensate us and at least give us the original flight deal. I will not be booking with them again.

✅ Trip Verified | San Juan to Orlando. I had a very bad experience on September 12, I lost my flight because the supervisor and his staff preferred to let people who were in stand by and not allow us to enter. They treated us badly, they didn't give us options even explaining the situation of our scale for anything they showed interest in helping us. Thank God Southwest had a flight for the same time and they showed what real customer service is. Spirit neither the staff nor the flight at all are pleasant since when I took the plane the service was also horrible. Never fly again with spirit made me lose my flight and did not give me any refund and after that they treated me super bad for nothing customer service. ES: Tuve una malisima experiencia el 12 de septiembre perdi mi vuelo gracias a que el supervisor nieves y su staff prefirieron montar personas que estaban en stand by y no permitirnos entrar a nosotros. Nos trataron bien mal no nos dieron opciones viales aun expllicandoles la situacion de nuestra escala para nada mostraron interes en ayudarnos. gracias a Dios Southweast tenia un vuelo para la misma hora qy ellos si nos dejaron entrar mostraron lo que es servicio al cliente de verdad. Spirit ni el personal ni el vuelo para nada son agradables ya que cuando tome el avion que hacia escala de spirit tambien el servicio fue horroroso. Nunca Nunca mas vuelvo a volar con spirit me hicieron perder mi vuelo y no me dieron reembolso alguno y tras de eso me trataron super mal para nada servicio al cliente

✅ Trip Verified | Austin to Detroit. I just want to make note that Corean was an awesome flight attendant, love her humor she uses well to grab your attention. She was very pleasant and polite which made the flight that more enjoyable. Great flying skills goes out to the pilot as well.

Not Verified | New Orleans to Baltimore. Spirit has the worst customer service ever experienced. If you check in within an hour of the flight you are not guaranteed a seat. They also offer terrible consolations for their mistakes. I will never fly through them again.

✅ Trip Verified | Chicago to La Guardia. I had been assigned to the seat, and the flight was oversold. At the boarding gates you are treated as if you were a garbage, the staff is rude.

✅ Trip Verified | Baltimore to Orlando via New Orleans. Lost my brother/make up artists bag so my brother had no suit and no make up for the wedding/bridal party. Said they would call at 5am the day of the wedding and never did. If they had called as promised the following would never have happened: When he finally got his bag it was 30 minutes before the ceremony and only because a family member went to pick it up after Spirit refused to deliver it. Spirit ruined a $15,000 wedding day. I have submitted 4 claims and spent 2 hours on the phone and no one is doing anything or responding. It is excuses, “not my department”, etc. Never again! Horrible airline.