Spirit Airlines

Not Verified | Horrible experience! Supervisor at Newark, NJ airport made me miss my flight that left at 7am arriving to New Orleans, LA at 9.19am to a flight leaving Newark, NJ at 11.02am arriving in Houston, TX at 2.34pm leaving Houston, TX at 6.45pm arriving in New Orleans, LA at 8.38pm. I arrived at the airport at 6.05am, made it to the kiosk at 6.10am which directed me to the desk. Stood in line for two minutes all for me to be told that I can not board my flight that leaves at 7.00am. Staff member was very rude and inconsiderate. The time that he spent looking for tickets for another flight he could’ve been checking me in. It was also a $99 fee to for the new flight which was way more than the ticket previous I purchased. I didn’t have any bags I needed to check, so all he had to do was print out a ticket. We went back and forth and at the time it was 6.32am and I pointed it out to him that I still have about 30 mins to make the flight, he still refused. I will be spending a total of 9hrs in the airport when I had a non-stop flight to New Orleans, LA. When I made it to the gate I was curious so I asked that agent at the gate did the flight leave yet. She stated no the plane did not leave, but they just closed the door. That time that he was standing there trying to find a ticket I could have been through TSA. I literally dislike Spirit I wouldn’t care if Spirit is the last airline standing, I’ll walk! Shame on you Spirit, horrible customer service and don’t get me started on the customer support which was an even worst experience!

✅ Trip Verified | New Orleans to Tampa. Worst airline ever. Please save your money, add a little more and fly a airline that is at least basically worth it. Worst domestic and international airline ever.

✅ Trip Verified | Fort Lauderdale to New Orleans. I got off an already delayed layover flight from Denver. I had to run all through out the Florida airport to get to my gate: F2 and I go there. It had closed and she saw that I was in a rush and she let me in, which I was very thankful for. Until, they realized I was on the wrong flight. They told me: G13. So, I had to run all the way back, when I got to the desk, I was out of breathe and still had a few tears. The staff was utterly rude for absolutely no reason. Like I understand I need to “calm down” but was it my fault that my flight was delayed before? Spirit will not be my first choice.

Not Verified | New York La Guardia to Detroit with Spirit Airlines. Terrible customer service, $45 per carry-on bag! It also costs extra to check-in at the airport. There is no free beverage service on the flight either. The hidden costs greatly increased the total flight cost. Will never fly them again.

✅ Trip Verified | I always knew Spirit had bad customer service but I never knew how bad it could be. I get to the airport, and my 12am flight is cancelled. So here I am in the middle of Oakland, and the next earliest flight is at 6am, and it’s not even direct. Not only did they not offer a hotel, considering it was 12am in a sketchy area, but they didn’t offer any compensation for transportation to SFO, the only airport nearby that had a flight for Sunday. Okay so I buy a $30 Uber after waiting for 30 minutes trying to get my flight transferred and arrive at SFO. But then I try to check in at SFO, and they say the ticket wasn’t paid for by Spirit and I have to call them. So I call them, and they have one of those cell trees and it takes me 30 minutes to get in contact with an employee. I ended up sleeping on the ground at SFO and got on a 6am flight. In short: Spirit has the worst customer service. They can cancel a flight for basically no reason (the weather was fine and they failed to give me a reason). Then they don’t help with transportation or hotels. So I spent $300 on a flight where I had to sleep on the ground of the airport and I paid for flight insurance. I recommend never flying with them, it’s not worth the headache.

✅ Trip Verified | Ft Myers to Atlantic City. Horrible horrible customer service. I fly Spirit Airlines on a regular basis along with my family. I am currently sitting in Fort Myers airport trying to book a outgoing flight and not one Spirit agent is available. I am looking at empty computers, empty desks. To be such a big company and have frequent flyer’s I suggest they get a better customer service team all around the board or lose consumers. Their customer service is just as bad as my picture quality.

✅ Trip Verified | Newark to Orlando. Let me start off by saying Spirit is the worst airline I have experienced and I have used RyanAir. I had a flight back home from FL and my return flight got canceled 3 times, due to a hurricane, before I decided to drive back all the way to NJ. Spirit wouldn’t give me a refund but gave me a voucher for my next trip, I don’t like Spirit but I took it versus losing money. This so called vouchers can only be used if you call in to get a flight, where they will charge you 2-3 times more than what you would see online. This is obviously a tactic to keep customers money instead of actually giving a refund. You must use you voucher with in 30 days or you lose it or use it and pay for a flight that is over priced so in the end you never get your money back. The customer service is mind blowing I can’t even put it in words. Don’t try to save money with spirit who charge you for everything and does not support the people that are supporting their business.

✅ Trip Verified | Houston to Cleveland via Orlando. Cancelled flight for an undisclosed reason and told us next flight is 5 days later. Pushed back when we asked for a refund. Overall, paid over $2,000 for last minute purchase of return tickets and spent 4 hours waiting for customer service agent that was of assistance (permitted refund).

Not Verified | I have never had an issue with flights, timing or the aircraft. Its the gate agents and the rude customer service they offer. Flew Orlando to Los Angeles via Cleveland with my backpack and my wife had a small wheel bag and 0 issues. From LA to Orlando now they had an issue with the bag since it was a carry on not a personal bag. It fit in the personal item dimensions. They made a fuzz and threatened that now they had to charge me the entire flight including Orlando to LA for that item. When i told then it wasn't ok they just decided to ignore me. Ended up paying since they wouldn't board me. 0 customer skills, listening and not a way to treat people. Gate agent said she was the manager and refused to listened to my issue, story and the fact that i had never had an issue with that bag. You cant enforce the rules only when you want and the way you want. No consistency. Horrible customer experience.

✅ Trip Verified | I have never had a satisfactory experience. The last time I tried, I accepted the "$9 saver plan" even though while navigating the site, it told me I was entitled to one bag without additional cost, when it came down to reviewing the charges, approx $200 was added for the one bag and about $175 for the seat selection which it said on the previous page was also complementary. They I could not change it. I tried to delete it and start again, only to get the same answer. I gave up and booked another airline and I will never select them again. On the previous travel to the same location, I had to change my flight time. Spirit charged more for the change in flight, than I would have paid, simply throwing away the first ticket, and buying a completely new ticket. They refused to correct that. And by the way, on that flight it also overcharged for the bags and seat. I had still flown on Spirit, but I had to book the flight through another portal. And yes, checking in is difficult when needing to check a bag. That process went unecessarily slow also. Even though, I prechecked my bag, when I arrived at the airport, I first had to wait in a line to go through an automated system to issue the baggage ticket, and wait in still another line to surrender the bad to the airline.