SpiceJet

Flew with SpiceJet from Mangalore to Mumbai on 22 July 2016. Bagged tickets on sale which was very cheap. The check in took some time but I was given a window seat (on request) so I won't complain much about that. Boarding was systematic even though the flight had 95% occupancy. The flight was dot on time. Cabin was a bit smelly. Leg room was pretty good for a one and a half hour flight. Cabin crew were okay, nothing much about them. Landed before schedule at terminal 1B which I always like about SpiceJet. Overall a good flight for the fare paid.

✅ Verified Review | The flight was delayed by 45 minutes in Jaipur for no apparent reason. It finally took off at 11.45 am. Journey was supposed to be only 40 mins. Upon reaching Delhi at 12.25 it kept circling around the airport for an hour. The staff gave air traffic congestion as the cause while other flight we landing on time. Upon arrival in Delhi the ground staff misplaced the luggage and there was no one available to provide the info about luggage. After 40 mins of searching and arguing we finally got our luggage. Instead of arriving in Delhi at 12 pm, we arrived there at 2 pm which made me miss my subsequent flight at 1.55 pm. Very poor on part of Spicejet.

✅ Verified Review | Received email from Spicejet stating SG16, Dubai - Ahmedabad rescheduled due to operational reasons and was offered option to fly via BOM. On the night of departure, SG14, Dubai - Mumbai rescheduled by 1.15 hr due to late arrival of incoming aircraft. Boarding commences at 0445 but suspended midway, stating technical problem with aircraft. 2 hours pass by, aircraft towed away from gate, all displays and personnel disappear from vicinity. Rumours aloof stating SG has not cleared its airport dues, aircraft problems, etc.. Finally, aircraft takes off at 0830hrs and lands BOM 5 hrs late only to discover SG BOM-AMD flight cancelled. Bought new ticket with different carrier and continued journey to AMD.

The flight from Bangalore to Mumbai was late by 4 hours initially which got extended with 1 more hour. No messages were sent regarding the delay. Reason given was technical issues which I do understand but the problem was there was no proper response from the staff when we enquired. 5 hour long wait at the airport, was provided with food and small bottles per boarding pass along with food which was given at 7.30. No provision of extra water, we had to buy that. When asked about the flight at 11 pm which was the timing after first delay the crew said "we have no idea" and were reluctant to call the manager. A really poor experience, not because the flight was delayed but because the passengers were not given proper attention. Will think twice before travelling with SpiceJet again. Disappointed.

✅ Verified Review | Please think twice before you choose to fly with SpiceJet. This is my first fly with them flying from Dubai to Cochin but i was disappointed with the service. Flight was delayed by almost 2 hours 30 mins but the most irritating part was that staff did not provide passengers with any information and tried to argue with you when you enquired. I have never noticed such a careless approach to travellers.

✅ Verified Review | Dehradun to Delhi with Spicejet. Had a wonderful experience. It was my first flight and of course I was very nervous. The cabin crew was very polite and cooperative. My nervousness was on my face so their polite words calmed me down. The meal was really good. Will travel again and recommend others for sure.

✅ Verified Review | Horrible experience with SpiceJet from Chandigarh to New Delhi. Flight was delayed by around 1:30 hrs and we missed our connecting Indigo flight and had to book fresh tickets. On top of being delayed, our bag was missing at New Delhi for around 30-45 mins. We had used "Baggage First" option and paid Rs 100 each for the bags to come out first on the belt. Bags were marked as "Priority" but when we arrived 1 bag came late with no priority. Our second bag didn't arrive. When we went to SpiceJet counter they had to ask the staff to bring the bag from plane. We finally got our bag after 30-45 mins of waiting.

✅ Verified Review | The Goa to Delhi flight with SpiceJet was delayed by 3 hours "for operational reasons". When we reached Delhi an onboard announcement was made that our checked-in baggage was to be collected from belt 2. After about half the baggage had been put on belt 2, further bags stopped coming and even the sign on the belt changed to Indigo airlines. After about 10 minutes some passengers discovered their bags on belt 3 which was assigned to Indigo. Another 30 minutes passed. No baggage. Some 30 passengers waiting. The Spicejet desk informed one of us that all baggage had been offloaded and had been delivered. Shortly, a ground assistant of the airline came to the belt and upon being asked what had happened to the bags told us, "Such things happen". Meanwhile, baggage of a subsequent Spicejet flight starts coming on belts 2 and 3 which are both having signage of Indigo Another 15 minutes go by. She is still circulating among the irate passengers, "In a little while I shall find out what the problem is." or "I will have to go to the aircraft to find out what the problem is." or "Why are you complaining to me?" Eventually, after a wait of 65 minutes, the rest of the bags start trickling in, one at a time with long gaps in between. After my bag came, I asked her, "Where are our bags?" Her reply, "Give me some time to find out" A totally clueless dead-loss customer relations executive. I had flown Spicejet after a gap of many years. On earlier flights I had found them customer-unfriendly and had boycott them for years. Readers would be well advised to avoid this airline.

✅ Verified Review | Varanasi to Mumbai with Spicejet. Flight departed at 0730pm and arrived at 1005pm, delayed almost 35mins but this was due to congestion over BOM airspace. Aircraft was leased from a foreign company Czech registered with foreign pilots and one foreign crew member. It was the same aircraft that I flew out on, so seats were the same cramped - so much so that I had to sit diagonally to fit into the seat which is very uncomfortable on a 2 hour flight. The crew was good and offered complimentary water in cups, and smiles on faces around the cabin.

✅ Verified Review | Mumbai to Varanasi on Spicejet. Flight departed at 0720 and arrived at 0920 on time with smooth takeoff and landing. Aircraft was leased from a Czech registered company with foreign pilots and one foreign crew member. Seats were extremely cramped. Crew was good and offered complimentary water in cups.