SpiceJet

Not Verified | Hyderabad to Bengaluru. SpiceJet just got my heart from check in counters to in air, cabin crew were so courteous and helpful. Kudos to the beautiful girls on board fully covered from top to bottom yet so presentable. Hope to fly with you soon SpiceJet.

Not Verified | Today I flew after 7 months with SpiceJet and as usual your cabin crew ere excellent. They are the reason I choose SpiceJet. Thanks for making my flight so comfortable and continue to smile though eyes.

✅ Trip Verified | Airline cancelled flight due to schedule change (timing of flights did not fall with the Corona mandated closure of airspace), and airline refused to provided a refund despite clearly stated in their T&Cs and know your customer rights for civil air passengers that they must provide either a credit note or a refund according to the customers wishes. Then they decided to only provide a credit shell for the outgoing flight, not the return flight (no airline cancels an outgoing flight but keeps the return flight - completely against all procedures), finally they added a credit note that is not even valid for a year. When we tried to use the credit note, however it was not possible to apply the note on an online booking, all helpline numbers for the company are not active, and no one replied to an email sent requesting immediate assistance. They are the worst customer service, I would never ever fly with them, they do not adhere to their own guidelines nor to the civil aviation customer rights.

✅ Trip Verified | Overall good experience. They opted for soft copy for boarding pass instead of paper based which is a very wise decision in terms of covid as well as eco friendly. Airhostess ensured that every passenger was using face shield despite the resistance. Also row wise boarding ensure smooth and quick process.

✅ Trip Verified | Our group of 24 traveled on a HiFly charter flight on August 01 from Amsterdam to Bangalore and then took IndiGo flight to Cochin on August 2nd at 12:55 PM. Due to delay in departure from Amsterdam and COVID regulations, we were almost at the edge of missing the connection flight to Indigo but Spicejet staff on the ground made it possible for us. They deserve appreciation for their customer service and commitments, and attention to details.

✅ Trip Verified | I did not receive the confirmation email for my booking, although I received promotional email immediately after my booking even I opted-out promotional emails. I traveled from United States to India with two check-in bags and week later I booked a domestic flight in Spicejet. Ticket cost INR 6000+ and also I purchased extra baggage allowance for my 2nd check-in that cost INR 12000+ and total cost is INR18205. Little did I know that I am not qualified to carry my 2nd check-in that cost INR12000. So I contacted customer service and apparently it's not refundable. So I asked them cancel the entire ticket and cancellation charge cost INR4000 even though I purchased their own so called insurance. Their check-in baggage allowance weight is 20kg (44lbs) which is the least of least of airlines I flew so far. I am a very frequent flyer and have been flying from last 15 years in western countries and never ever this happened in any other airlines. These fares are totally unreasonable even for western standards for a 50 mins flight. Come on Spicejet, you can do way better.

Not Verified | Me and my son were about to travel from Delhi to Jharsuguda, Due to covid case the authority had sealed the whole society and no one was allowed to go out. SpiceJet had not listened even after providing all the Govt sealing documents, we asked them to at least give a credit note but they are a shameless and insensitive airline.

✅ Trip Verified | I have booked flight with them 3 times during this pandemic to get back home. Every time i give them a call to confirm the status of the flight before I booked but on all 3 occasion it keeps getting cancelled? I pay fair difference too. But now after 3rd failure, when I called them and ask my money back so first they says it not their policy and they will keep money as credit shell. But after long talk they gave me assurance for return the money. But it was all just a joke. Also, their CS team gives misinformation and I filed a complaint twice to them. I am still waiting to hear from them which they promise in next 3 working days. May be once more they make me fool.

Not Verified | SpiceJet is the worst Airline. Once the payment is done' they do not care about it's customers. I have been mailing them for weeks trying to contact them to cancel my flight or at least reschedule it but they are not responding at all. The customer care staff is the worst they do not really care about their customers at all. All that matters is money. Once the payment is done they do not care about anybody. Even at this time when the world is fighting Corona they expect me to either board in the flight else I will be refunded on 380 rupees for tickets costing 16000. In case I want to reschedule my flight I will have to pay rupees 3000 per passenger which is illogical. They keep telling us their policies which I believe are not for such epidemic situations. But they won't help us in any way. I will never travel via SpiceJet again and I recommend never ever to choose SpiceJet even in the worst conditions.

Not Verified | I booked a flight from Bengaluru to Patna for 23 March, They changed the flight purposely free of charge, I was still happy thinking that they might have some problem but still they gave me a better option but i didn't know they're doing it on purpose. And giving me a flight which they knew it'll get canceled, So when again when I contacted them the agent told me to change the flight I need to pay almost 11 thousands more, these guys are robbers.