SpiceJet

✅ Trip Verified | Flight time was changed 3 times and the last change was announced the night before our early morning flight from Jaipur to Dharamshala via Delhi. Originally leaving Jaipur at 6:25am, changed to 9:30am, then at the airport was delayed 2 hours. Because of this change, we missed our connecting flight from Delhi to Dharamshala. The staff at the airport just shrug, zero sympathy. They told us the next flight we can get on from Delhi to Dharamshala is 2 days later and we have to book our own airport hotel to stay 2 nights in Delhi while waiting for the next flight. No refund if we decided not to take the Delhi to Dharamshala flight. Nightmare!

✅ Trip Verified | SpiceJet really needs to start managing it's check in counters better. No person available to guide passengers to empty counters, people moving from one counter to the other haphazardly in order to check-in faster. It was the worst check in have experienced. Please please please- don't make already exhausted people so angry that they snap at the staff on duty. The airline has value for money but does it mean we need to ignore all the other stupid mistakes that they make?

✅ Trip Verified | SpiceJet flights are always late and passengers have to suffer to delays. Each time delay happens from Patna. The delay exceeds up to 8 Hrs. Very bad response from SpiceJet.

✅ Trip Verified | I didn't even get to my flight. It was a transfer flight and there was no information shared with me at all about online check in or that I had to check out and check back in again on my transfer flight. They only sent me a whole lot of promo mails which besides that it's annoying makes it hard to find the actual important mails in your inbox. Besides the all the promo mail, there wasn't any mail about online check in or that I had to check out from my transfer and check back in. Instead they let me all the way through to the gate and told me on the last moment that I was supposed to check out and back in. And the website was also not clear in that (I checked). I took a sprint to the check out and went back in, but check in was closed and they didn't do anything for me other than telling me that I should have known somehow. No (partly refund), no later flight instead, nothing. Only telling me that I should have known somehow what the procedure is and pointing to the terms and conditions part on my e-ticket, which by the way says nothing about checking out and back in in a transfer flight. Be aware of this. No spice jet for me anymore.

Not Verified | The worst flight ever. My flight got cancelled and they told 1 hour before the estimated time. Never recommend. It's not the first time they are taking off this flight but still they made sure that customers are made waited and then eventually cancelled the flight.

Not Verified | The flight timings was 1.10PM to start from Bangalore to Shirdi but we are waiting in the airport still its 5.25PM. No proper communication nor the exact timings given for the fight. This is the worst customer experience. We are waiting from 8 hours in the airport. When the flight is booked for afternoon but the flight is not arrived even after 6 hours from the scheduled time. Never will use SpiceJet nor recommend for others. Very bad experience.

✅ Trip Verified | I recently had a bad experience flying with SpiceJet due to significant delays and poor communication from the staff. My flight was initially delayed by several hours due to a mechanical issue, and the staff did a poor job of keeping passengers informed about the situation. There was a lack of clear communication about the cause of the delay and what steps were being taken to resolve the issue. Furthermore, when the flight finally did depart, it was further delayed due to additional issues with the plane. The staff did not seem particularly concerned about the impact of the delays on passengers and were unapologetic about the situation. Overall, my experience with SpiceJet Airlines was very disappointing and I would not recommend flying with them in the future.

✅ Trip Verified | It seems that SpiceJet has a new business model: Selling people a cheap flight, annulate it and keep the money. Twice I had an annulated flight and the right to get my money back. The first flight it took me almost two months to get my money back and for this flight its impossible to reach them. Choose Indigo, we had several flights with this company, strictly on time (Dutch CEO).

✅ Trip Verified | SpiceJet is currently least preferred airline in India but as getting a good deal in last moment and schedule suits me go went with them. Overall experience was ok, certainly not bad. Flight departed on time and reached before time. As its a lcc so no meal included and nothing much expected. The aircraft used was on wet lease from Corendon airlines so even flight crew was from corendon, as they didn't know Hindi so that was a language problem with few passengers. Seat confirmation was same as Boeing 737 operated by spice jet, legroom was just ok for small route.

✅ Trip Verified | I haven't come across a worse service than the one offered by SpiceJet on 5th November 2022. I was travelling from Delhi to Udaipur on 5th Nov for a vacation. Not only was the flight cancelled without informing us wasting hours at the airport booking new flight basis availability but they did not even have the decency to refund the amount that was spent booking the flights. I am sick and tired of calling SpiceJet customer care but no one picks the calls. I know many customers here are thinking that this might be a 1 of incident but trust me I have faced multiple issues with SpiceJet in the past and if it can happen to me it can happen to anyone reading this as well. Save yourself some trouble and book another airline for your own sake! Can't expect anything from from the airlines after this pathetic service.