Southwest Airlines

Not Verified | Buffalo to Phoenix. I had an amazing experience with Southwest on February 2,2019. Due to a reversal of departure time, I arrived at the airport stressed and late. The staff was amazing. The ticket agent checked my luggage quickly with a late check in tag. I was doubtful it would make the flight. I raced to the gate and the gate agent was wonderful and so helpful. She assured me my luggage would arrive - and she was right. My luggage and I both arrived in Phoenix together and on time. Fabulous experience with Southwest.

✅ Trip Verified | Houston to Phoenix. What is the point of Southwest being open seating if people are savings seats for those who didn't check in on time. My husband and I were in the A group and we're declined seating by multiple parties until there was companioned seating on the back half of the plane. Pretty ridiculous. This service gets a 0 for me as when I told the flight attendant, nothing was done.

Not Verified | Phoenix to Michigan. I love Southwest, my daughter and I made Phoenix our home November of 2016 and we both have flown different airlines back and forth. She sometimes travel alone as a unaccompanied minor and no airline gave her such a great experience on her flight. Thank you Southwest and a special thank you to the pilot. She was excited to sit in the cockpit.

✅ Trip Verified | Portland to Los Angeles. Southwest Airlines cancelled my direct flight due to "Maintenance" or "Weather Issues" (Employees did not have the same reason) then I'm forced to choose a connecting flight with a 3 hour layover. In addition, my replacement flights got delayed causing me hours of my own life?! I hope everyone reads this and let this be a lesson to not use Southwest Airlines.

✅ Trip Verified | Ontario to Oakland. The website does not make it immediately clear that 2 free bags checked does not include a guitar. That's annoying. Financially, this flight was a bad decision, and has made me decide I won't fly southwest again.

✅ Trip Verified | Las Vegas to Louisville. Zero problems. Great service there and back. Seats are not luxurious but ok. Plane was a newer one and nice. Paid extra to get front row seat but it was worth it. WIFI worked good even though it cost extra. Would definitely fly Southwest again.

✅ Trip Verified | Hartford to Tampa. The fact that we were significantly delayed tonight by 2 hr. 40 min. isn't even the motivation behind this review. It's not even the constant WiFi problems we experience every single flight. The main reason is Southwest's lack of heart. I was A-List Preferred and have flown SW exclusively for a few years now. I was three flights short in 2018 to maintain my A-List Preferred status, and I emailed them explaining that the reason I was short was because I was forced to fly Delta a few times due to Southwest cancelling or delaying the flights in question. It was such a light-hearted plea, too. I thought surely in the name of customer experience, they'll understand and appreciate the fact that I'm loyal to them still and they'll do the right thing. Not so much, unfortunately. Instead, I get this canned email response below. "We received your email and appreciate your taking the time to contact us. As a valued Customer of Southwest Airlines, your feedback is very important to us, and we welcome the opportunity to respond. A-List and A-List Preferred status provides lucrative benefits to recognize and reward our most loyal Customers, and we must rely on our Rapid Rewards Members to gain entry to these tier levels through their activity in the program. I truly understand your frustration given that you were only three flights shy of qualifying for A-List Preferred. In order to maintain the integrity of our Rapid Rewards program and continue to provide the perks associated with each tier status, we must consistently adhere to the program rules. Saying “no” to a request for tier status that has not been truly earned helps ensure that we are able to say “yes” to offering benefits to our qualifying Members in the future. Your patronage and loyalty has not gone unnoticed. It's our hope that you will continue flying Southwest Airlines as it would be our privilege to welcome you onboard for many years to come. Sincerely, Nancy, Southwest Airlines"

✅ Trip Verified | Atlanta to Chicago. I have horrible anxiety and gets worse when I need to fly. I am a person that believe my feet belong on the ground. Well I had to take a business trip solo and never flown alone. I saw the pilot coming from grabbing some lunch so I approached him to see if he was flying the plane or going home. If he was going home I was going to ask to sit next to him to help with my fears. He was the flying pilot. He asked me if everything was ok and I told him I was very scared and nervous. He told me it was going to be ok and a smooth short ride. I thanked him for the conversation and went to wait in line to board. Well a few mins into waiting a wonderful man came and said to come with him. They allowed me on the plane and introduced me to everyone working on the plane. The wonderful gentlemen told me to pick any seat and he would sit next to me and guide me through the sounds and bumps so I know I’m safe. Everyone working on flight 1599 was so amazing. I wish I knew each and everyone name working that day to call and tell their bosses how much I appreciate everything they did to help me feel better. Thank you so much Southwest Airlines. You all are amazing and I hope your bosses know this. I cannot thank you enough for taking the extra time to help me.

✅ Trip Verified | Oakland to Las Vegas. It’s the worst airline I’ve flown. I’ve only departed on time approximately 50 percent of the time. Alaska is better. Only gave it a zero because there’s not a lower choice

✅ Trip Verified | Indianapolis to Ft Myers. From the beginning of the flight to the end, our stewardess, Deborah was a consummate professional. There was a screaming baby, people were not loading with consideration of others in mind, but Deborah took it all in stride. Her beaming smile and wonderful compassion to this harried new parent was a refreshing change to those of us used to being just 'another number' in the airline industry. If Southwest keeps employing stellar employees like Deborah, I will no longer even search out the competition. Quality beats any of the other items that I could possibly consider. Thank you again, Deborah.