Southwest Airlines

✅ Trip Verified | I paid for a business select ticket obviously more than an economy ticket only to find out that this does not get you any better class of seat, all I got in exchange for more than double the price was the opportunity to board the plane first. The seats are the same size as Economy the baggage allowance the same and I was 3lbs over and they wanted to charge me $75 usd. Lucky I has a back pack I could move an item over into. Once boarding customers just scramble onto the flight and grab what ever seat they like, it reminded me of back in my school days catching the bus home and all us kids racing to grab the best seats. The people who ended up sitting next to me just purchased economy seats and had the same exact service as me, this is just strange to me that I paid more and got the same seat, the same luggage allowance as customers who paid half the price. First and last flight with Southwest.

✅ Trip Verified | Took the Southwest flight 2952 from Denver to Ontario and I was lucky that I did. The stewardesses were Taylor, Melissa, and Jennifer and they were fantastic! Special shout out to Taylor, professional, but interactive and attentive. They made this flight enjoyable ... nice work Southwest!

Not Verified | Had an amazing flight until my husband got sick, but then was made great again by super helpful attendants who were very patient and caring and made sure he was alright before letting us leave. Thank you so much for having such great staff!

✅ Trip Verified | I’ve flown SW a lot. Usually not a problem. March 14 2023 snow in New England, geez I got up at 4 am drove 45 miles in storm got there two hours early for 8 am flight. No delay notice til 6:37am. Then a cancellation notice. Then a rebook notice on different flight. All with in ten minutes, ok parked car went to Bradley. No one at SWA turned up for work. Well 1 guy did. Not one SW flight came or went at Bradley. Had to book a flight on Delta and pay$$$. Ok it snowed. Other airlines doing there jobs, yeah. Thank goodness SW was not able to buy other airlines recently. Guess they did not fix issues from XMas debacle.

✅ Trip Verified | Worst airline. Flight time was altered via text message a total of 5 times in 4 hours. Ended up being delayed just under 2 hours (surprise! No compensation if under 2 hours, of course!) Requested a pre boarding ticket on check in due to cardiac condition and was not issued the proper designation until we got to the Gate and denied early boarding. Staff was rude and unsympathetic

Not Verified | The very worst I have ever been treated was on Southwest Airlines in Baltimore. It was between flights and I needed a wheelchair. We had requested a wheelchair in advance but there wasn’t one available. It took a long time to get to the next flight and the agent for the next flight was rude and treated us like we were the worst passengers ever for being late to the gate. While in the loading bridge I made a comment to my husband and said “ why does she have to be so bxxxxy" , she heard the comment and forbid me to fly on the flight. I am a 61 year old woman who was waiting to have a knee replacement surgery. I do not feel that my comment would somehow put anyone in danger. The agent did not like my comment and she decided to use her power to punish me. I will never forget this as long as I live. I will not forget the way this made me feel and what I missed that was caused by her using the power of the FAA giving airline employees the right to treat passengers any way they want. I try to avoid flying on Southwest Airlines, the employees have become increasingly rude on the ground. The flight attendants are not as bad but Southwest was always suppose to be the “fun airline”. This could not be further from the truth. It would be so nice to have a seat assignment

Not Verified | Southwest says at check in they are not responsible for damage to bags. I get to my destination and my bag was damaged. This isn't the first time... Coincidence? Handle with care Southwest. It's not rocket science. Your loading luggage. Don't be lazy.

Not Verified | I was scheduled to fly home Wednesday, but the flights were cancelled on Tuesday due to predicted snow and rescheduled for Saturday. We called because we can't just spend an extra week because of a bit of snow and they insisted that there were no flights until Friday. I later found out that they were lying and there were still Wednesday flights that they let other people on. They refused to reimburse any expenses that we occurred while being forced to stay half a week, then the Saturday flight was delayed and they told us it was impossible to make it home until Sunday. They kicked everyone with our destination off the plane, then forced us back on so we could no longer sit together in the seats that we had originally sat in and were forced to sit in the middle since everyone moved to the better seats while we were forced off the plane. I still haven't made it home and am very upset with how incompetent Southwest has been. Yes, they are cheap, no it is not worth it.

Not Verified | Our flight out of Milwaukee was delayed causing us to miss our connection at Nashville for Panama City Beach! I was traveling with my 92 yr old Mother and it was extremely late at night after a long day. Every single one of the Southwest employees we interacted with was professional and empathetic, and did everything they could to help get us rerouted to a flight the next day, hotel and shuttle in Nashville. They compensated us very nicely for the inconvenience. the next day our luggage was not routed on to PCB the way it would have been. The luggage manager, Josie, at PCB went above and beyond to help get it back for us as soon as possible! She was fantastic!

✅ Trip Verified | I was at the Clev boarding gates and the gentlemen said my purchased 2nd seat wasn’t printed properly and kept my boarding pass but he would bring it to me once corrected. Got on a the plane nothing to hold my 2nd seat and couldn’t get the attention of the flighty stewardess at the front to advise. Once the plane was completely full the guy from boarding gates came and loudly announced to the couple next to me that one of them had to move to another flight due to that seat already being purchased. After they questioned him since they were there and seating is fcfs - he loudly announced in front of entire plane “it’s because of her size it’s a safety issue”. The entire plane laughed and talked about me the entire flight saying I should have been made to get off. I cried the entire flight home of embarrassment since my weight is due to a medical condition. SW promised me a LUV voucher for my “inconvenience” which was routed to the wrong email (not one on my complaint) and then refused to deal with me any further. I am advising please avoid SW if you are of size! When I flew American in the past, they were much more understanding and private in their interactions about my second seat purchase. SW ruined my self esteem and created any future flying with a traumatic experience worrying the same will happen again. SW was very blatant and careless about discriminating against someone of size.