| On January 3rd 2021, I arrived to ORF with 2 checked bags, a book bag personal item, and early bird seating. We were off to Nashville around 1500 with dense fog noted. Soon (10 minutes?) after takeoff, it seemed like we were not ascending as usual. The cabin became unusually hot and there was an awful plastic/metal smell with some vibrations that I thought was just turbulence. The captain came overhead to inform us we had struck a flock of birds and we were returning to Norfolk to service the engine. The next 20 minutes were terrifying as we glided back down to safety and I applaud the flight crew for returning us safely...however the next few events following this incident is where I have some issues with southwest. I have always enjoyed flying with southwest airlines and I am an easy customer to please. I frequently travel and understand that there are some circumstances that flight crews and airport personnel can not control. However, I found the way that Southwest dealt with the situation was despicable and disrespectful. A simple phone-call to follow-up after a terrifying incident would have sufficed. However, I want to acknowledge how great the employees were at the gate dealing with the rescheduling issue and the flight crew (unless they failed to report it...). We all exited the plane and were asked to wait in the terminal. Everyone was confused and no one was sharing information and there was only 1 person to help direct all 180 of us on what to do next...(she was awesome, thus the 5 star ground rating). The flight was canceled and I was pleased that SW attempted to reschedule me to get to my final destination to MKE (Nashville was my connection). I ended up asking to change the one they rescheduled (Orf to orlando to MKE) and flew directly to Chicago and drove up to Mke from there. So...never heard word from southwest about the incident, do I get money back? I know that direct to Chicago was cheaper. And I didn't get my early bird status. I checked the FAA bird strike database, not even reported...I hope they actually inspected/serviced that airbus. The next day I was happy because I called and asked where my checked bags were and the very helpful lady informed me that she would make sure they made it to MKE from Nashville (I'm glad those people who waited for that rescheduled flight got to go!) and SW called me when my bags were ready to be picked up.But all in all, I am super salty that our plane hit birds and had to turn around and was not once addressed by the airline. No "We are sorry you experienced that", no flight coupon for my early bird. I mean if I wanted to be treated that way they should at least make us sign a safety waiver?