Southwest Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1029 reviews
5/10
3 star Skytrax Rating
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8/10

"Early Bird waste of money"

(United States)

Not Verified | Baltimore to San Diego. Don’t waste your money on spending $25 for Southwest Airlines Early Bird option. I bought it nearly one week ago, but it did not show up as assigned at the 24 hour point. So I checked in myself at the exact 24 hour point. I got B02 - that’s what I think. I would get checking in at 24 hours, not a week in advance. They say no, you had early check-in. OK, that sounds fishy, whatever. But you maybe get B20-B30 tops if you check-in. Save the $25.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to San Diego
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"a great airline"

(United States)

Not Verified | Spokane to San Jose. I have gone on Southwest airlines since I was 3 years old and I think its a great airline because it doesn't charge for baggage, and I love the drink selection. Something bad that happened on this airline is that once I left my jacket on the plane, and the person we asked for help wasn't very nice or helpful, but I did get my jacket back.
AircraftBoeing 737-700
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSpokane to San Jose
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"They were very hospitable"

(United States)

Trip Verified | Las Vegas to Salt Lake City. The Crew on flight 1227 was amazing. They were very hospitable and did an excellent job at making everyone feel relaxed. The pilot also flew the plane very smoothly. I have a weak stomach, but it almost felt like I wasn’t even on a plane.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Salt Lake City
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst airline ever"

(United States)

Trip Verified | Nashville to Las Vegas. Worst airline ever, the free movies and entertainment is useless, the free WiFi is spotty at best and when I applied for paid WiFi it never worked. Seats are incredibly small and close together. I will probably never fly with SW again. I won't mind paying extra if that need be because all other airlines I flown with are so much better.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNashville to Las Vegas
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"separated me from my wife and 3 kids"

(United States)

Trip Verified | Baltimore to Punta Cana. Traveling with my family to Punta Cana. Staff member who was at the gate separated me from my wife and 3 kids and claimed that it is Southwest’s policy to separate parents from their kids. I couldn’t believe that my wife was going to board alone with 3 kids that are less then 3 years old. This would definitely be the very last time I fly with Southwest. This is very sad and someone needs to really fire this rude employee who has no customer service ethics and no family values.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBaltimore to Punta Cana
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"unpleasant miserable flight"

(United States)

Not Verified | Grand Rapids to Albuquerque. This airline sucks. No space and you can’t sit with your husband because they have no assigned seating. If you get stuck in c and they do not follow the numbers so people cut in front. Miserable flight. I am furious that I am not allowed to sit with my husband and the person next to me is half in my seat. I have never had a more unpleasant miserable flight. I highly recommend never to travel with this airline which has less seat space than most.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGrand Rapids to Albuquerque
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"tried to give me a run-around"

(United States)

Trip Verified | San Jose to Baltimore. Bad airline. Our flight got canceled at the last minute and no one ever called or emailed us. We are supposed to have direct flight but they switched us to 1 stop flight, extended the total flying hours, and pushed our position to bottom. Even worst, when I complained, they tried to give me a run-around, asking me to call many different departments. Terrible. Do not flight with them at all cost.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Jose to Baltimore
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

Southwest Airlines customer review

(United States)

Not Verified | Las Vegas to Albuquerque. Worst airline ever. They provide no flexibility in regards to flight changes. They make you check your carry ons when there’s multiple open bin spaces. They have been late departing and arriving on each flight I’ve been on. The customer service reps give you insincere apologies.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLas Vegas to Albuquerque
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"gone down hill in my opinion"

(United States)

Trip Verified | Orlando to Kansas City. I have flown Southwest Airlines for around 6 years now about 12 family vacations. After my terrible experience with a overcrowded plane and a rude hostess when trying to get my family seated that clearly told us to sit down. Southwest Airlines has really gone down hill in my opinion.I am no longer going to travel with my family because of this using.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Kansas City
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Wish I could have gotten a refund"

(United States)

Trip Verified | Orange County to Denver. I like Southwest overall because of the transparent prices and the fact that they don’t charge extra to switch or cancel a flight. I choose them almost exclusively. However, I recently tried purchasing the inflight WiFi with “free” movies—technically an $8 movie since you have to pay for the WiFi first. I was very disappointed in the inflight entertainment quality. The movie buffered partway through for at least 15-20 minutes, and the audio didn’t match up with the video because of the internet lag. I will be downloading my own entertainment ahead of time from now on. Wish I could have gotten a refund on the WiFi.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOrange County to Denver
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes