Southwest Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1826 reviews
4/10
4 star Skytrax Rating
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4/10

"considering never flying Southwest again"

(United States)

Trip Verified | I used to prefer Southwest over any other airline but recently after experiencing some harassment regarding HIPAA violations and asking for medical preboarding at the San Antonio Airport I am considering never flying Southwest again. I typically get medical priority boarding due to multiple disabilities and anxiety issues while flying and when I asked about it I was told because I'm not physically disabled they wouldn't give it to me. Then proceeded to ask why I needed it until I listed my disabilities. At this they finally provided me with it. Well even after scanning my ticket and letting me walk down the tunnel to begin getting on the plane they stopped me and made me come back up telling me I had to gate check either my rolling carry on or my backpack. When I tried to explain that I keep my medical supplies in both bags they told me to either move my supplies to one or find a different flight. By now I was already dealing with a low blood sugar and was on the verge of passing out as a result and so I elected to just move everything over but it was embarrassing and delayed me being able to care for myself and my health properly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Antonio to Providence via Orlando
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Another good experience"

(United States)

Not Verified |   Las Vegas-Reno via San Diego. Easy check-in and early morning departure all on time. Quick flight to San Diego with a short change of planes onward to Reno. San Diego is a horrible airport. Small, cramped, limited seating, crowded, etc. Had to exit airport, go through baggage, go through TSA again just to change gates. Why there is no connecting walkway is beyond me. It is such a short distance. This is not a negative to Southwest but rather to the airport. On time departure from San Diego to Reno. Standard snack and beverage on both flights. All crew pleasant and friendly. Another good experience with SW.
AircraftBoeing 737-700
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Reno via San Diego
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"a really good flight"

(United States)

Not Verified | Reno-Las Vegas. Reno airport is one of the easiest airports to use. From parking to check-in to TSA to the gate is 15 minutes. The flight was running about 15 minutes late. Boarding was easy. Staff and crew were friendly. Standard beverage and snack offered on short 1 hour flight. Smooth ride to Vegas. Once landed we parked quickly at the gate. Luggage arrived quickly and was basically waiting for us when we got to the carousel. All in all, it was a really good flight.
AircraftBoeing 737-700
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteReno to Las Vegas
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"Absolutely terrible"

(United States)

Not Verified | Absolutely terrible. People pre boarding who are clearly not pre board eligible. Wi-Fi never worked. Terrible, will never fly them again. No customer care.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKansas City to Mexico
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Six delay updates"

(United States)

Trip Verified | Six delay updates and still sitting at Phoenix airport. Weather out west is nice so that excuses won't work for me. Please use American air if you want dependable service. I now know why SW has been rated worst in the industry.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhoenix to Salt lake city
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Choose someone else"

(United States)

Trip Verified | I’ve been waiting for 4 hours and they wouldn’t let me on my flight. Now I have to wait and be rerouted. Adding 5 hours to my time. Choose someone else.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to Seattle
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never announced to have changed "

(United States)

Trip Verified | My father and I were scheduled for a flight out of Indianapolis to Atlanta, April 18, 2024, boarding 12:25pm B20, and sat for 2 hours waiting to hear our flight over the intercom but the flight was never announced to have changed to B21. We didn’t hear our names being called until 1:15pm but never heard that our flight had been changed to B21. We quickly got up out of our seats that were facing B20 and went up to the women at the counter and asked why our names were being called and they said we were too late just seconds after they had just called our names. Now I know they were being less than honest because the young lady hearing us out was also confused as to why our tickets read B20 when in fact it was B21. I never heard them make any changes to our flight, the flight was still there, and they had just called our names. I remember hearing countless updates for Tampa and Fort Meyers but never once did I hear Atlanta was being changed to B21. Subsequently missing our flight and losing out on an important trip to Atlanta. They changed our flight to later time but this doesn’t fix their mistake that will cost me time and money.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIndianapolis to Atlanta
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"rude and short with the people"

(United States)

Not Verified |   Our flight attendants name was Sarah she was good, but the other woman was not Miss congeniality. She was rude and short with the people not in her area. I’m sorry but there is a better way to convey your words. She told a woman who was having a problem walking to the bathroom from the first seat and wanted her hand that she wasn’t allowed to get up. You could tell that when people asked for something and they were not in her section she got perturbed.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Buffalo
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"Never again Southwest!"

(United States)

Not Verified | Southwest needs to rewrite their seating policy, unbelievable to pay $250 one way and be stuck on opposite sides of the aircraft from your wife on her first flight ever. Never again Southwest!
AircraftBoeing 737 MAX 8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaltimore to Orlando
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"very dissatisfied and disappointed"

(United States)

Trip Verified | I don’t travel very much, but when I do I expect to have good customer service. The staff is the very worst, I am very dissatisfied and disappointed. The front desk staff are not friendly at all. They act like they are being inconvenienced and rude as hell. They don’t smile and have an attitude when I ask for help. I was very surprised how terrible the service is. I expected better from Southwest Airlines. Why are people so angry?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Fort Lauderdale
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no