Southwest Airlines

Not Verified |  Mary At customer service just hung in there throughout the worst cell phone reception I’ve experienced in my life ! to get our tickets done. Just incredible patient and determination. Pair that up with no luggage fee and no change fees I will never fly another airline as long as Southwest has the route!

✅ Trip Verified |  On time departure and arrival notwithstanding a midflight medical emergency which appeared to have been resolved prior to landing in FLL. Outbound flight on 737-700 and inbound flight on 737-800. ICE worked flawlessly on both flights. On both flights, flight crew were courteous and provided the usual Southwest friendly no-frills service.

✅ Trip Verified | We had the worst flying experience of our life. We were greeted by employees who were completely unhelpful yelling at as for using the wrong kiosk and rather than help, made rude remarks. A lost every flight we were on got delayed. We flew out of the Philadelphia airport and showed up over 2 hours early for our flight the airport economy parking is partly shut down for rehab. There was zero signs to direct us to the new entrance we had to follow a shuttle bus after attempting to circle the airport 4 times. We made it to the check in with 45-50 min to take off. As I explained the south west employees treated us like trash. My wife is 28 weeks pregnant and was almost in tears. We missed our flight and the only decent employee we encountered was the one at the gate who quickly rebooked us.

Not Verified |   A flight attendant was extremely rude to the elderly, wheelchair-bound passenger seated next to me for unzipping her dog's crate just enough for him to stick his head out. The crate was on the floor beneath the seat in front. Rather than politely telling her that the case must be fully closed, he treated her like a child and loudly demanded that she close it immediately. I was appalled that a Southwest employee would be so unnecessarily rude to a passenger.

Not Verified | I always travel by Southwest and the treatment I received in Puerto Rico was the most unpleasant. I am disabled with a wheelchair and they treated me like garbage. It was the worst experience I have had with this company in the check-in area where people leave their luggage. Those who were there on Saturday at 3:30am should not be working with clients. The rest of the trip was very pleasant once we left Puerto Rico everyone was very friendly. Siempre viajo por Southwest y el trato que recivi en Puerto Rico fue el más desagradable soy impedido con silla de ruedas y me trataron como basura fue la peor experiencia que e tenido con esta compañia en el área de check in donde se deja el equipaje las personas que estuvieron allí el sábado a las 3:30am no deberían de trabajar con los clientes el resto del viaje fue muy agradable una vez salimos de Puerto Rico todos fueron bien amables.

Not Verified | Flight 623 from Phoenix to Greenville/Spartanburg with change in Atlanta on December 20, flight attendants perhaps do not like their job or had a bad day before, whatever, very unpleasant. Glad to have a different flight crew upon return.

Not Verified | We were gifted with a very professional and kind male purser (unfortunately I didn’t get his name) on Flight # 273, date travelled December 23rd, 2023; we have never seen such superb service on Southwest Airlines before. The kind and exemplary behavior towards the elderly was superb; we observed how patient and attentive he was to them as well as the other passengers; he even walked thru after serving us, to ask us if we were “OK” and needed any thing else. This was a true example of what great customer service should be and he should commended for his excellent service.

✅ Trip Verified |   Round trip to DCA for a wedding. Both outbound and inbound flights were on 737-700. Outbound flight to DCA was uneventful. Smooth flight all the way to DCA. ICE worked flawlessly. There was plenty of legroom in Row 1. The only negative was the bathroom could have been cleaner. Inbound flight to DAL was delayed by about 25 minutes. The window seat in Row 1 is very uncomfortable. ICE worked fine on this leg too. Bathrooms were cleaner. On both outbound/inbound flights. On both flights, flight crew provided friendly, efficient no-frills service.

Not Verified |   I purchased airfare for my family traveling with small children. I purchased early bird seating so that they would be able to sit together. I have since found out that there are boarding procedures which allow families to sit together. No early bird needed. It doesn't say this anywhere on the website. I asked that the early bird purchase be refunded. Nope, sorry, we don't do that. I am an a-list member and usually fly Southwest. Not anymore. I'm going for Delta.

✅ Trip Verified | Will never fly Southwest again after today. Awful! The people are rude. My dog was in her carrier the whole flight, when I got off the plane someone was waiting to talk to me. They accused me of having the dog out of the kennel the entire flight. I had a blanket on my lap and apparently thought it was the dog. Not one of the flight attendants came up to me and said anything about the dog during the flight. Accusing me and threatening me that they are going to have to file a report and I will not be able to fly a dog again. Sounds good to me because I will never choose Southwest for my travels need again.