✅ Trip Verified
| Houston to Denver via Dallas. I've even had better luck flying on United, and that's saying a lot considering United's abysmal reputation! To begin with my stories - Most recent flight, October 2019, Denver back to Houston: Unremarkable flight. Southwest check-in agent in Denver who collected my checked baggage was "mechanically" professional but lacked much in the way of personality. Upon arrival at Houston, baggage was oh, so slow to come out! Second most recent flight, October 2019, Houston via Dallas to Denver: Southwest check-in agent in Houston who collected my checked baggage was "mechanically" professional, again. Gate agents in both Houston and Dallas acted quite bored, honestly. I didn't notice the splotches of dried drink, food chunks and blood (yes, that is correct, blood) surrounding my seat until I sat down, and I had to sit down because I was one of the last people to board the plane. I sent Southwest a scathing review of that flight and got a $75 credit for a future flight for what it's worth. Third most recent flight, May 2019, Austin to Albuquerque then back to Austin: Any Southwest staff I interacted with at either airport couldn't be paid enough, it seems, to even bother to pleasantly interact with staff. That said, I remember the pilot on the first leg, from Austin to Albuquerque, trying to engage the passengers, so good for him! Fourth most recent flight, October 2018, Dallas to Louisville: The man who checked in my baggage at the curb barely said a word or even grunted, and even fairly forcefully threw said baggage onto the carousel even after I had told him that I have fragile items within! No "thank you," no "this is your ticket and go this way to your gate," nothing! Southwest's overall concept of customer service has plummeted over the last decade, and, after October 2019, I'll absolutely no longer fly them unless they are significantly cheaper than any competitor.