Southwest Airlines

Not Verified | Southwest has terrible scheduling, delays, being late causing lay overs. What does it honestly take to get a schedule correct, not having hours of delay. No more Southwest for me and my family.

✅ Trip Verified | SouthWest has left my wife and I stranded in Seattle on our way to our honeymoon to Bali. Flight changes for our international flight now cost 5K and southwest says they are not responsible for flight delays and inability to get me to my destinations on time! I have never had such a negative overall experience during my travels that I had to take a moment just to air out the grievance at 4AM while still traveling. A short hour flight became a 3-hour overall flight due to inclement weather and being re-routed to Grand Rapids Michigan. I understand that inclement weather cannot be controlled and safety is priority. One would assume as a purchaser of a connecting flight that when a portion of that flight is off schedule the airline will adjust as needed to still get the customer to their destination in a timely manner. I was not given any reasonable options as I was on my way to catch an international flight to Bali, Indonesia and had to be in LAX by 4AM, I was given a ticket to get into LAX at 9:30AM. Adjustments were made to get me flown to Seattle after waiting all night to get my bags in order to re-check them I was treated extremely poorly by the check-in bag personnel who was training another employee. She was very curt, abrasive, dry, and mean. When I brought it to her attention that I had been stuck awake in the airport all night and that I did not appreciate her demeanor she brushed it off and continued in a very aggressive energy to nitpick anything i said or did, such as placing both bags on the scale after the first one had been weighed. When I again emphasized the poor fashion in which she was treating me she said she "refused to serve me any longer" which to my knowledge is only acceptable in scenarios of disrespect and while i felt severely disrespected by her treatment of my person, I did not act in any disrespectful fashion toward her. I am distraught as a whole at the incredibly poor showing Southwest is giving me during my travel toward my honeymoon with my wife who lives apart from me due to our work as physicians.

Not Verified | Southwest continues to be our go-to airline with 12 roundtrips this year so far. The service, price, baggage policy, and cancellation/change policy cannot be touched by any other airline. The price cannot be matched by any other airline. After looking at other options, I cannot fathom why anyone wouldn't choose Southwest first. We love em.

Not Verified | A great experience, amazing flight attendants on both flights. Flights on time a lot of positive energy.. As a 10 year plus loyal customer that's our only airline.

✅ Trip Verified | Normally fly with United Airlines but decide to try SouthWest airlines since Military Fare discount when you call. So far United is better when it comes to boarding for military first. Military boards after A group on Southwest Airlines. I will probably just go back to United Airlines, unless United Airlines doesn’t do military fare discount.

Not Verified | I left my carry on bag at the passenger pickup in Las Vegas. Southwest Airlines Baggage Claim not only secured my bag, but went above and beyond to send it to me in St George within 2 days at no charge to me. They were so kind and considerate! Thanks again.

Not Verified | I had a horrible trip. I booked a trip from Oakland Ca. to Savannah Ga. in Nov. 2022. I HATE flying early, so I booked a flight that had a reasonable, late-morning departure and paid the extra money for a better schedule. About a week before my trip in April of 2023, Southwest canceled my flights and rebooked my whole trip. So, I had to get up at 3.30am to be at the airport by 4.30am for my new take-off time of 5.55am. Exactly what I didn't want and paid extra to avoid. There was no refund for my extra payment when they forced me onto the early undesirable schedule. Then.... On my return home from Savannah, our plane was delayed taking off at the Savannah airport. It turns out the fuel truck for our plane didn't have enough fuel in it. Seriously. So they went and got more fuel and then refuelled our plane which caused a delay to our connection in Houston. We would have had 9 minutes (given the delay for fuelling) to catch our flight in Houston, but Southwest elected to keep the plane to Oakland on time and leave us behind. Great. Now we are rebooked through Southwest for a flight the next day and we are in Houston overnight. And guess what? I have to get on a plane at 6.15am which is exactly why I paid extra money for my original schedule to avoid. The representative at the Houston airport was really nice (Angie G.) and we got a hotel voucher and a $200 Southwest voucher. But this just isn't enough. I'm arriving 16 hours late. I'm staying in a city overnight that I don't care to be in, and cutting my sleep for the second time in a week to keep a flight schedule that I didn't authorize or sign up for. I paid my pet sitter $200 to stay the night in my home and take care of my pets unexpectedly for the extra night. Where is the actual compensation for the 16 hours of my life that I spent overnight in Houston? I had to eat. I had to pay my pet sitter. I lost sleep and essentially, I lost an entire day of rest at home before my work week. This is just awful. I don't know what is going on with this airline, but I have no interest in your voucher to plan a trip with you ever. So......maybe it's time to think about what is actually fair in this awful situation that you created?

Not Verified | Flight was uneventful. Pleasant. Upon landing at my connection no wheelchair was there for me. And it is in my file too have one. SW ticket agent said wait and one will come to get me. After about 10 minutes I knew I wouldn't have enough time to get to my connecting flight. I found a wheelchair and walked pushing the wheelchair towards my connecting gate which was at the farthest end of the airport last gate. A SW employee saw that I was struggling and had me sit in the wheelchair and he took me the rest of the way to the gate. He wasn't called he just saw that I was having a hard time. I'm traveling again on the 3rd and I thought I should call and make sure wheelchair will be at my gate so I called customer service spoke with a lovely lady. I did not complain about what happened (no one for me there at the gate) but I thought I better call and make sure that doesn't happen again. She was so nice she told me what to do so this doesn't happen again. I felt really cared for and I could tell she was making sure it was clearly in my file. FYI, I may not look handicapped, because I try hard not to. But I cannot stand for very long, definitely can't carry much weight because server double scoliosis, both knees bone on bone and osteoarthritis back, knees, shoulder and hip. This is nobody's business at I don't have to say what my handicap is. If one person reads this and "gets it" well, I'll consider that one less person in the world that won't look at wheelchair person like their just trying to slip the line or get a better parking space. Just remember when you see someone in a wheelchair, who gets in and out of it, remember you don't always "see" what their going through. I would rather be standing and waiting instead of be getting in a wheel chair in pain.

Not Verified | Worst airline experience ever flying. They are shameful. Cancelled flight to get to funeral, and replacement flight was 6 hours after the funeral. The airline could have accommodated us but despite being on standby, they took only frequent flyer passengers, which bumped us down the list. We missed the funeral. Southwest is the worst airline ever and made no concessions to help us arrive after they cancelled our outbound flight. You are at the mercy of this miserable airline. Highly recommend other competing airlines.

Not Verified |  Flew last minute, paid a premium, unable to complete early check in due to common last name and S W requiring check in at airport. Would have gladly paid premium to board early and sit next to my husband and store my carry on item. Flight full. Favoritism with the flight attendants for seats and carry on storage. Unable to get a seat next to my husband. Unable to bring carry on, it was within requirements, due to not enough carry on spots on flight. Had to check luggage on connecting flight. Crammed in seats. No guarantee luggage will make to final destination now. Very disorganized. Will never fly Southwest again. Flight leaving 45 min late due to disorganization. No incentive offered even though they new the flight was overbooked and that there wouldn’t be enough room for carry on for flight. Thank you southwest for a great way to start a trip!