Southwest Airlines

Horrible experience coming home from Disneyworld in Orlando on Saturday August 31. The Southwest flight from Orlando to Chicago missed the connecting flight to Philadelphia by about 10 minutes. We were put on standby for the next flight to Philadelphia 4 hours later but they did not have 4 tickets for my family for that flight (but they sent our checked-in luggage back to Philadelphia on that flight). We were then told at the MDW Southwest desk that there was no flight to Philadelphia for another 3 days but that Southwest was not offering us any overnight lodging or meal vouchers. We were incredulous. At least a dozen other Philadelphians were stranded. We finally took city transit to Union Station and grabbed an Amtrak to NYC then were back home in Philadelphia Sunday night.

Another pleasant set of flights on Southwest. BUF-LAS 737-700 LAS-BUF 737-800 (Sky interior with larger overhead bins). Got the seats with double leg room on both flights even with an A30/A37 boarding number. Glad I paid for Early-bird check-in. ($12.50 US each way). Bag drop a bit slow in BUF - can't understand why they don't have a dedicated bag drop line. All flights on time. Drink/snack service on all legs with an additional water service on the longer legs. Luggage delivered quickly at LAS and BUF. Already planning my next trip on Southwest.

I have traveled Southwest for years. Always good service and friendly flight attendants. Recently I flew from Omaha to Las Vegas. I arrived at McCarran Airport at approximately 12.10pm. I had to get to my shuttle location by 12.30pm otherwise I would have to wait until 2pm to catch the next shuttle. I didn't think that there was anyway I could catch the 12.30pm shuttle because of the time to get the baggage off the plane. To my complete amazement the luggage arrived very quickly and I was able to get to the shuttle that left at 12.30pm.

I've flown 12 separate flights on Southwest over the last 5 months and I have always found the flights to be pleasant. The line-up seating encourages passengers to interact and the crew have always been friendly and helpful. The on-board wi-fi for $8/day was well worth the expense and can be off-set by the fact that there is no charge for up to two 50 lb bags! Granted there is no 5-star service but Southwest provides an enjoyable experience for a great price.

Definitely not for families as you will have to be seated separately throughout the plane. The initial airfare is low until you pay the extra fees for earlier check-in times so you get a chance to sit together. I checked in 2 hours early sat in the back seat where the cabin narrows very uncomfortable and my family was spread throughout the plane. To my surprise flight attendants got up after sitting in passenger allocated seating after everyone had boarded and joked about empty seats! This airline is a nightmare! However if you are traveling alone and can check in at least a week early and are comfortable with pushing shoving and being rude then maybe this airline is for you.

OAK - HOU round trip 73Fs both ways and I was in Seat 5F going and 4F on the return. Evolve Interior not bad and my only complaint is a lack of power ports. Cute cookies. Staff not at all bad. Only real complaint was that outbound flight was delayed but they made up for the delay in the air so even though I literally ran through HOU I did pick up my rental car before they closed for the day.

They did not hold my plane for my connecting flight. I asked the flight attendant to whisk me to the front of the plane so I could make a run for it and he said "they'll hold the plane for you. I've worked here for 25 years and we've never just left someone behind." Well after waiting for 100 people to deplane I made a run for it and got to the gate just as the plane was pulling away.

Had a flight from MD to FL the most unorganized flight I have ever been on. It is as if they have never had a flight before! Yes it was that bad! I have been using this company for years and after this experience I will never use them again! It was simply chaos. Avoid at all cost!

August 2013 DEN-OMA-DEN. Travelled to Omaha for business trip. Plane about 80% full both flights. First time in a long time-actually can't remember when-both flights arrived on time. FAs very pleasant and helpful really nothing to criticize; would recommend based on punctuality alone.

LAX-DEN-MKE-LAX. All flights worked a treat except a delay out of Denver due to fog of all things - and Denver sits at 5000 feet! Paid for early check-in and was in low A group every time. Once you understand their system and its quite logical SW is a great airline to fly with.