Southwest Airlines

HOU-LGA-HOU on 737-300 both ways. Boarding was chaotic; cattle herding people onto the plane was very unusual and not efficient. Seats and aircraft were outdated. Seats were very uncomfortable and gave me little legroom. I found myself having to move around in my seat every 30 seconds. Flight attendants were slow to respond. Inflight entertainment was a SkyMall magazine free viewing of the news networks (FOX ABC etc.) free flight tracking software and slow overpriced wifi for 8 USD. Turbulence was awful coming into LGA. Only good thing about was that you get 2 bags free.

July 23 flight 2528. Very poor customer service from flight attendant. I realize its been a long day for them but when customer service is 90% of your job the expectation is that you bite your younger when passengers are upset about unexpected plane changes. Her condescending "Hun" is unacceptable.

My plane landed at 6pm today. I wasn't even suppose to leave the plane just board more passengers then off to Flint. Well we all had to unload and wait for them to find another pilot. For an hour were held due to weather issues. Then they decided the pilot would be with us at 9pm this was delayed until 945. So we load get ready to leave at 10.15 and then there was a "mechanical issue" that had to be checked. 30 mins later we finally got ready to take off. Then the pilot comes over the PA to tell us we were going back to the gate. So 11.00 at night and were waiting for them to find another pilot. Moral of the story. Save yourself time and money and don't fly Southwest.

I flew from Albany NY to Oakland CA to get married. When the crew found out I was getting married I was presented with a bottle of Korbel champagne! What a lovely gesture from an airline that puts service first.

Southwest is not the on time airline it used to be. I was on a flight from Salt Lake City to Phoenix in march and it was delayed 5 hours. Then my children were flying from Phoenix to Providence as unaccompanied minors in June and they were on the plane and it had an issue so they had to deplane and find another airplane. They arrived 3 hours late and one hour before my husband who was also flying into Providence whose plane was delayed coming from Tampa. So the grandfather had to drive to the airport at 12.30 am to get the kids as they were unaccompanied minors. Now I am on a plane headed to Boston and it is delayed by two hours taking away they night I had planned in the city. I have been a loyal SWA customer but no more.

Non-stop from Rochester to Orlando. Friendly crew. We traveled with our two children one being a toddler. The staff were friendly and courteous and checked on us several times. We didn't have any delays except on return and it was only ten minutes. I would definitely fly Southwest again!

Great flight. Flew from TPA-MDW non-stop. Nothing bad on the whole flight. Had a slight delay because there was a passenger who could not find his seat. Flight had an early arrival. Would fly again.

I fly every other week and have been a loyal SW customer for years. I have however noticed that more and more recently over the past year that my flights are delayed. I'm not sure if its an issue that arose from the AirTran acquisition or just their rapid expansion and growth but something is definitely amiss. More frequent and longer delays have me worried about the future and continuing to use SW exclusively. I have found that the best way to avoid said delays is taking one of the first few flights of the day avoiding delays that seem not to stem from weather/mechanical issues but rather confusion that just seems to pick up steam throughout the day. If you don't like to wake up early bring a good book!

Nashville-New Orleans on July 1st. Slightly delayed due to weather where the incoming plan left from but after that it was good. Free soft drink snack and checked bag can't believe Ryanair are based on Southwest worlds apart.

This is one of the worst customer care I have seen I booked my a flight for my children (12 and 9) as junior travelers because SWA had told me they would allow my sister to pick them up at the gate and they do not need someone there through out the flight. Flight delayed an hour and did not allow my sister to the gate. SWA personnel told her they would bring back the kids. However when my sister saw the woman (without the kids) her answer was they did not pay the fee. SWA left them to sort it out on their own at 2am at Boston airport!