Southwest Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1815 reviews
4/10
4 star Skytrax Rating
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2/10

Southwest Airlines customer review

(United States)

From Vegas back to San Francisco. In Group B I was one of the first people to board the plane. When I heard my group being called I stood in line in the right number section that was written on my boarding pass. Following the people in line in front of me I presented my boarding pass to the attendant and she responded in such a rude way I never want to fly Southwest again. As I presented my boarding pass without eye contact she handed it back to me. Instead of placing it back in my hand she practically tossed it to me landing on the ground. She instead grumbled this isn't your group. Please wait to board when I call your group. Confused I replied is this group B?” She stared at the pass for a while and responded “Oh I thought I called the wrong group!” And finally let me board. This frustrated me as the attendant didn't make eye contact with me the whole time we were talking. The captain and crew members were unprofessional and laughed many times over the main speaker when making announcements. My flight was on Sunday around 10.30am departing from Vegas. Not such a great way to end my vacation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
10/10

Southwest Airlines customer review

(United States)

I'm Executive Platinum with AA and as we live in Austin AA is usually our carrier of choice. Recent trip to LAS we booked Southwest for the non-stops on this round trip. Never been on Southwest before and I was sure they were not going to match AA. Paid for Early Boarding and received low A group boarding on both flights. Their airport kiosks for bag drop is very user friendly and both flights were the fastest check in I've experienced. I don't mind paying baggage fees when I have to but the 2 bags free policy was a nice change. Boarding was organized and everyone paid close attention as where to stand in line. The planes are very clean and the seats for coach are great. Standard legroom and the open seating was fine for this trip. Very fast boarding they may be on to something here. Fast on board service without carts in the aisle. Overall a very nice trip and would easily use Southwest again for certain trips out of Austin. They do serve a niche.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

Southwest Airlines customer review

(United States)

Had the displeasure of flying Flight 2878 (9/2/2013) last night from Dallas to St. Louis. Flight was supposed to depart at 7.05pm but we were in the plane on the ground at 7.25pm when I got a voice mail message from Southwest Airlines to tell me that the flight would leave at 7.25pm. Flight taxied out at 7.35pm and got in position to take off when the flight crew declared a "Medical Emergency" and returned to the terminal where we sat until 8.05pm. Finally took off and landed in St. Louis at 9.30pm - 50 minutes late. Sunday night flights to St. Louis are repeatedly late.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
2/10

Southwest Airlines customer review

(United States)

Our first and last time using Southwest. We flew from New York (LGA) to Chicago (MDW) over the Labor Day weekend. Outbound trip was ok but the return was chaotic. Our return flight was scheduled for an 8pm departure but was delayed to 11pm due to some weather issues which we can understand. However they kept changing the departure status from 11pm to 10.30pm to 9.10pm and then to 9.45pm. When they changed it to 9.10pm this was when we had to scramble to the airport. We managed to make it to Midway but we were scattered on the plane even when we had Boarding group A. Either way it is best to avoid Southwest Airlines at all costs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
1/10

Southwest Airlines customer review

(United States)

Horrible experience coming home from Disneyworld in Orlando on Saturday August 31. The Southwest flight from Orlando to Chicago missed the connecting flight to Philadelphia by about 10 minutes. We were put on standby for the next flight to Philadelphia 4 hours later but they did not have 4 tickets for my family for that flight (but they sent our checked-in luggage back to Philadelphia on that flight). We were then told at the MDW Southwest desk that there was no flight to Philadelphia for another 3 days but that Southwest was not offering us any overnight lodging or meal vouchers. We were incredulous. At least a dozen other Philadelphians were stranded. We finally took city transit to Union Station and grabbed an Amtrak to NYC then were back home in Philadelphia Sunday night.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

Southwest Airlines customer review

(Canada)

Another pleasant set of flights on Southwest. BUF-LAS 737-700 LAS-BUF 737-800 (Sky interior with larger overhead bins). Got the seats with double leg room on both flights even with an A30/A37 boarding number. Glad I paid for Early-bird check-in. ($12.50 US each way). Bag drop a bit slow in BUF - can't understand why they don't have a dedicated bag drop line. All flights on time. Drink/snack service on all legs with an additional water service on the longer legs. Luggage delivered quickly at LAS and BUF. Already planning my next trip on Southwest.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(United States)

I have traveled Southwest for years. Always good service and friendly flight attendants. Recently I flew from Omaha to Las Vegas. I arrived at McCarran Airport at approximately 12.10pm. I had to get to my shuttle location by 12.30pm otherwise I would have to wait until 2pm to catch the next shuttle. I didn't think that there was anyway I could catch the 12.30pm shuttle because of the time to get the baggage off the plane. To my complete amazement the luggage arrived very quickly and I was able to get to the shuttle that left at 12.30pm.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(New Zealand)

I've flown 12 separate flights on Southwest over the last 5 months and I have always found the flights to be pleasant. The line-up seating encourages passengers to interact and the crew have always been friendly and helpful. The on-board wi-fi for $8/day was well worth the expense and can be off-set by the fact that there is no charge for up to two 50 lb bags! Granted there is no 5-star service but Southwest provides an enjoyable experience for a great price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

Southwest Airlines customer review

(United States)

Definitely not for families as you will have to be seated separately throughout the plane. The initial airfare is low until you pay the extra fees for earlier check-in times so you get a chance to sit together. I checked in 2 hours early sat in the back seat where the cabin narrows very uncomfortable and my family was spread throughout the plane. To my surprise flight attendants got up after sitting in passenger allocated seating after everyone had boarded and joked about empty seats! This airline is a nightmare! However if you are traveling alone and can check in at least a week early and are comfortable with pushing shoving and being rude then maybe this airline is for you.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
7/10

Southwest Airlines customer review

(United States)

OAK - HOU round trip 73Fs both ways and I was in Seat 5F going and 4F on the return. Evolve Interior not bad and my only complaint is a lack of power ports. Cute cookies. Staff not at all bad. Only real complaint was that outbound flight was delayed but they made up for the delay in the air so even though I literally ran through HOU I did pick up my rental car before they closed for the day.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes