Southwest Airlines

We are flying from Birmingham to Albany. Before deplaning we learned there is an hour delay for our 2 hour layover in Baltimore. We are not surprised as my husband had a 2 hr delay from Albany to Jackson a few days ago my sister in law had a 2 hr delay flying from DC to Panama City and we were delayed 3 hrs flying from LaGuardia in our layover in Nashville. If you want to get anywhere on time I would suggest a different airline. We have almost a full day of list time in delays and have been offered no apologies and no compensation. This is our vacation time and we work hard all year for it it is valuable family time and we've paid richly to be robbed of it. I will never fly Southwest again.

My 94 year old mother-in-law and I flew Southwest from San Jose CA to Austin TX on July 29th 2014 and she flew back alone on August 16th 2014. We had outstanding service in every way before and on both flights. The folks who met us with her wheelchair were so accommodating polite and respectful. The ticket agents helped us in every way possible even when we thought we had some difficult issues. The attendants on the plane were very friendly and so kind. We and she alone on the way back could not have asked for better service. We will both definitely fly Southwest again.

San Diego to Las Vegas 13th Aug. Las Vegas to San Francisco 15th Aug. Seeing as people seem to only write bad reviews about Southwest I decided to write a very positive review. I had 2 separate flights with Southwest in a week. Both flights were excellent. Most probably the friendliest staff and crew I have come across on any airline. The emergency demonstrations are witty and funny and do not sound like a robot that does not want to be there. They also offer free beverages and a small snack on board which is a nice gesture to get you through a short flight. There are a very efficient airline. We had no delays and baggage was returned quickly once off the aircraft. I would recommend Southwest to anyone flying within the US. They are truly cheap and cheerful.

August 16 flight 74 Indianapolis to Orlando. In great contrast to our August 11 trip from Orlando to Indianapolis (Flt 4453) that provided the usual friendly service from Southwest attendants our experience today was the exact opposite. Upon boarding our experience was very positive with the attendant who seated us and helped with storing our carry-ons. We never saw that person again since she must have been working the back of the plane. The attendants in the front of the plane (a male and female) did their job and that was about it - bare minimum. From the outset when we boarded they seemed to lack interest were detached and somewhat edgy. I noted the male attendant was unnecessary rude to two male passengers when he could have been much more polite in both verbal exchanges that I overheard.

My wife and I are from Australia but when we come to the States we try to fly Southwest whenever practical because they deserve the business due to their fair business practices and good service. We've always appreciated that they don't charge for luggage and that a person can change flights without any charge. We flew them a number of times last month and I can say only good things about them. We will continue to support them in the future when we come to the States and I wish they operated here in Australia.

July-August 2014. Los Angeles-Midway Chigao-Louisville-Las Vegas-Los Angeles. Once again excellent airline. Cannot find anything to complain about. Staff and service fantastic. On time. Of course food and beverages you pay for but have no issue with that. 2 free checked luggage a bonus.

Flight 2534 BWI to Providence on 17 Aug return BOS to BWI on 19 Aug on 3059 travelling to Cape Cod. I was a little apprehensive about flying Southwest having read the reviews but I must confess I was very impressed. Boarding was carried out promptly and according to the rules of seating on both flights. Both flights left on time the flight attendants were pleasant and engaging. On the return flight the pilot met passengers at the door and shook my hand and thanked us for flying Southwest! Drink orders were processed promptly and small snacks were handed out. The return flight had in flight wifi with TV and movies on demand. All in all it was value for money and when I am back in the US I would use them again without a doubt.

LAX-MKE-SEA. For me Southwest has always been a superb US domestic carrier and these trips were no different. A tip is to purchase for $10 the early check-in which gets you into the A group boarding. well worth the efforts not to have to fight for a seat.

I flew on Flight 3276 from ATL to TPA on August 9. This was my very first flight on Southwest and hopefully my last as they kept on delaying the flight to avoid paying for hotel rooms for passengers who were late coming from a connecting flight. I will say that I have never experienced this flying with multiple other airlines and I will do everything I can from here on to avoid flying with Southwest Airlines.

I heard last week that Southwest is the largest airline in the US now. Unfortunately I think their growth has resulted in decreased novelty and satisfaction. I do fly it on a regular basis because they service MDW from LAX but I find that the amount of space for seats is poor the wifi is the worst that I have found in the market in recent years (I work a lot on planes and SW wifi is very very slow). It is not worth looking at inflight snacks as the quality is so poor. It is now just an airline with less than average amenities.