Southwest Airlines

I recently traveled from Louisville to Orlando no problems the flight was very smooth no problems with the luggage and arrived in Orlando thirty minutes ahead of schedule. The flight home went very smooth also no problems at all overall I was very pleased and plan on using Southwest again.

We recently travelled from Burbank to Denver. This is the worst airline I have travelled with. The flight attendants were rude too with bad attitudes. This airline also allow full size cases on board instead of the usual hand luggage resulting in those with genuine hand luggage to force under a seat which resulted in cramped seating and no leg room. Thank goodness the flight was only 2 hours 20 minutes which was long enough in those conditions. They also don't allocate seating resulting in a free for all.

85 boy Scouts took flight 63 on 8/2/14. All staff were so pleasant and went around 3 times to make sure we were good with drinks. That was really impressive. They were so kind and even let us know our gates for connecting flights. Nice job! Everything was great.

Currently on board the plane traveling from Chicago to San Diego using the wifi I purchased for a whopping $8.00. Aside from being able to access a few sites on my iPad (ironically this is one of them) the wifi enabled me to do virtually nothing. I could not open my Netflix/HBO app because they were incapable of connecting to the network so I tried their respective online websites to access my media. Once again the websites were unable to load due to the wifi and I found myself soon discovering more and more entertainment related websites/apps (games/music/etc.) were unable to load. Apparently their definition of wifi limits you to reading Wikipedia articles and twiddling your thumbs while you constantly refresh pages. Needless to say I will not be making this purchasing mistake again however I will be traveling Southwest again in my future as they are still by far the best bang for your buck!

I booked a trip to fly from Houston to Lubbock with a stop in Austin. The flight went smoothly from Houston to Austin in Austin I had a 2 hour stopover until my flight to Lubbock I fell asleep and missed my flight and when I went to the gate agent saying that I missed my flight she just shrugged and showed me two boarding passes and said I could get on a flight to Lubbock via Dallas I accepted and she gave me the boarding pass. The flight to Dallas kept getting delayed because of thunderstorms in Dallas. I finally got to Lubbock at 10.50. The next morning I went on Southwest.com and went to see if my points had posted I found out they didn't so I called Southwest and they told me that I didn't receive my points because I missed my original flight. I will never fly Southwest again because they have terrible service.

Due to a family emergency I was forced to fly SW again on Sunday August 3rd (even after I promised myself never again after 3 other bad experiences in SW). My first flight went out okay but the connection in Baltimore was awful. First they asked for 3 volunteers to trade their seats for $300 vouchers due to SW oversold the flight. After we finally boarded the plane the captain announces a mechanical malfunction so we all had to deplaned. They began lying to people in order to keep them calmed. after they decided that each flight should go in 2 different groups (Orlando and Raleigh) Another hour passed and we were still don't know the real reason we couldn't board a 2nd plane .Two hrs later they decided to switch gates again and telling us that because plane #2 also had a mechanical problem we have to now board plane #3! All of the sudden they announced that the two initial flights became one again what a mess! I finally arrived to my emergency 3 hrs later.

It is too bad the people that seem to post on the web are the ones that have had poor experiences. I fly almost weekly on Southwest for the last 6 years. It is with trepidation that I fly other airlines as you never know what you are going to get-especially Delta. The customer service is second to none and the seats are always roomy and predictable. Unless you need the extra leg room such as an exit row if you check in at the 24 hour mark or pay the low fee to board early you have a large selection of seats. Rarely are they late. The staff are empowered to solve customer issues and do so readily. Airline tickets are easy to change and credit refund with no fees. Plus there is no baggage fee for the first 2 bags and their pricing is competitive. Airline miles are so easy to use including international. This airline develops trust based on their reliability and customer service. Definitely a loyal fan and steady customer!

Flight 4111 on 7/26 and 3371 on 7/31. This airline not only messed up my flight down to Florida but also messed up my flight back home this is the worst airline choice you can possibly have if you decide to book a flight make sure you book it for the earliest possible time because you won't end up on a plane until the middle of the night anyways. This is such a terrible airline.

FLL to MSP and return. Staff must've taken how to not smile and treat everyone like cattle as part of their classes because on every flight we took (there were 4 total for the round trip) all attendants were almost disgruntled employees. They looked like they "had" to be there. An elderly woman who couldn't sit with her young grandchild who was very nervous about that (because of their no assigned seats policy) was delighted when another customer volunteered to switch seats with her before they even started the seat belt instructions and the first flight attendant reprimanded them and then I saw her tell the second attendant who rolled her eyes. Come on that made the flight more enjoyable for everyone plus what was the big deal to them? Our soft drinks took almost the whole flight to get to us and then they ask for your garbage right after you start drinking it. The seats are comfortable enough but there is no perks to paying the extra $12 a ticket for the early bird check in unless you are just partial to a window seat. I got A30-36 boarding most times which is after the first A group picks all the leg room seats. The only thing I like is that you can control whether or not you sit in front of kids if you don't want to you find a seat in front of adults already sitting.

My husband took a flight to go to a funeral in Charlotte NC this past month. The flight down was fine the flight back however was a nightmare! They canceled the flight with no prior warning and did nothing to help their passengers from being stranded in the airport. In fact the customer service representative was horrendous. When I called to try to fix the problem she not only had no sympathy for the stress they were causing their customers but she also laughed at me when I was voicing my concerns about the fact that the only flight she was offering us was for Wednesday and his original flight was for Monday. The only solution she had was either take the Wednesday flight and figure out a place to stay for 2 nights or they will refund our ticket price (not the fees included with the ticket) and we were tasked with finding another flight with a different airline to get home. Southwest has no issue with leaving their customers stranded in an airport with no alternative plan than to find your own way home. I would never recommend them as they dont care about their customer experience at all and refuse to respond to complaints.