Southwest Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1567 reviews
4/10
4 star Skytrax Rating
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7/10

Southwest Airlines customer review

(Brazil)

DTW-MDW-GSP. Paid extra $10 to get early/priority check-in. Still ended up with boarding numbers in the high 20s. Managed to get one front row and one exit row seat for the first flight and two exit row seats for the second flight. At DTW there were lots of passengers in wheelchairs and a woeful lack of airline personnel available to take them onboard so boarding took a while. Flight into GSP not only took off on time but arrived 30 mins early. It is not always the cheapest option especially if you are adding the $10 earlybird check-in fee but in this case it worked out fine. Still not sure if I like their boarding system since it results in our standing up longer than with other airlines.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(United States)

Raleigh to Newark via Baltimore Washington. Had great seats on each flight with friendly crews. Nice experience with smooth trips.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(New Zealand)

My first time flying domestically in the USA LAS-LAX on a $39 fare. I did online check-in the day before and was in the second boarding group. Got a row to myself. Check-in process well organised all automated at the kiosk and then your name is called to drop off your bag at a counter. Flight attendants cheerful for the early hour impressed with being allowed 2 checked bags free.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(United States)

I am 16 years old and recently travelled with Southwest by myself. I was nervous as this was only my second time flying. I flew SAT to BWI return. I found all of the staff to be courteous and the pilot made regular announcements. Even though there was a delay at BWI the staff kept everyone informed they quickly boarded us and flight actually was shorter than expected. I liked the open seating by paying the extra $10 for early check in I was in the first boarding group and got a window seat on both flights.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(United States)

I have flown over 100 flights on Southwest and have not had a bad flight. Back in the old days when the first in line got to board first we always arrived early to get the best seats. Now that Southwest issues boarding numbers we always pay the extra $10 to get priority boarding. The system of having no assigned seats is much more efficient and gets the plane off the ground much faster. Like many others I am disappointed that the Rapid Rewards Program has changed. It was a very generous program now it is similar to most of their competitors.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(United Kingdom)

Tampa-New Orleans. First time on a US low- cost good price for tickets. Cabin crew friendly flight crew professional. I was impressed with the seat pitch in Economy for a short sector on B737. I am 6 ft 2 inch but was comfortable compared with Transatlantic B777. I always prefer preselection of seating and not sure why SW are averse. I would happily pay a supplement.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(United States)

First time with Southwest as they have only recently begun servicing Newark. EWR-SAN connecting in PHX and Chicago-Midway. Booked hotel and rental car as well. Very pleased with the over all experience. Everything was exactly as stated. I enjoyed the extra inch of legroom compared to my usual airline (Continental). Flight attendants friendly and helpful with frequent offerings of refreshments and snacks. I would like to see them expand their Newark service because I would use them any day.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(United States)

Southwest avoids punishing customers with extra fees such as change cancellation or bag check fees where possible. If you happen to check your bags late they will accept them and try their best to get them on the plane often faster than you can make it to the gate. If it's too late to check the bags they will place them on the next flight. A-List membership allowed me to bypass check-in and security lines and get preferred boarding almost always resulting in 'first class' seating in the emergency exit row. Companion Pass allowed me to travel around the country with a good friend on the weekends I wasn't commuting for a whole year. Personalized birthday and holiday cards were also nice touches.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(United States)

It's very little hassle flights are almost always on time customer service is great. I enjoy the occasional jokes over the PA and the creative ways of doing the safety briefing. I like the first come-first seated policy. In terms of their cabins I find that they have good leg room that's a big selling point for me at 6'2.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Southwest Airlines customer review

(United States)

My wife and I have flown Southwest often in the past. We've watched the past couple years as Southwest has made cutbacks and the value of their service has declined. Our primary frustration with Southwest comes from a recent flight where we were abandoned in the Denver airport. We arrived at our departure gate in Austin to find the plane running late. When we landed in Denver I checked our connection to see that it was boarding. We arrived to see they had closed the door. We were frustrated that they wouldn't hold the plane for a few minutes to allow connecting passengers to board. We spent the night in a chilly airport and offered no dinner or breakfast voucher.
Seat TypeEconomy Class
Value For Money 12345
no