Southwest Airlines

Seattle to John Wayne Orange County. I was very skeptical of the seating strategy Southwest Airlines uses but it was actually quite fast and I was able to find a good seat both directions of my trip. The crew was very nice and responsive. I checked my bag for free, there was a snack, I prefer having a screen but the wifi based TV was pretty good.

Terribly organized! I have booked my tickets with Southwest Airlines from Atlanta to Las Vegas a month prior to flight with my fiance. At the check-in, we were told that my fiance's ticket was the last ticket available, we did end up getting separate seats at the boarding gate. Once boarded they have asked us to board according to our sections which is completely useless, since you can sit wherever you want. Overall not satisfied, will never fly again.

Perfect flight on the way from Buffalo to Fort Lauderdale with Southwest Airlines. 5 hour mechanical delay on the way to Buffalo. not a lot of fun but staff did a good job in controlling situation, due to the fact the airplane did not leave until 1am and everything was closed at the airport, they put out snacks and drinks for everyone who needed something and decided to give out future travel vouchers to make up for the delay. Even though I would have preferred not having a delay, it was a nice touch on their behalf. Overall very happy with their service. Keep up the good work.

On Southwest, you get what you pay for. This time, however, I got better than I expected. The itinerary had a departure from San Juan at 5:40 am with a stop in Orlando and a transfer in Denver. The flight ultimately let us off at San Francisco at 1:00 pm, making the entire trip 13 hours. Fortunately, Southwest featured free DirecTV on an electronic device and movie rentals for $5.00 each, covering entertainment for the first two flights. The DEN-SFO leg was an older plane, so there was no entertainment option. There were no full meals, but the flight attendants had a stash of snacks and refreshments for all three flights. Seat comfort was questionable and there was only one bathroom, but that's the expectation for the airline that sells tickets $400 cheaper than any other. Ultimately, I was quite impressed by the flexibility and price of the flight, and I recommend Southwest to an budget traveler.

Dallas to San Diego. I am a college student and love that I can take 2 bags underneath for no charge. Sometimes, I fly the really early or late flights, and it is nice to know that I can still get a small snack without charge. This Christmas my dad got suddenly sick and was hospitalized. I was pleasantly surprised to see that I would not be penalized for changing my flight date so I could be with my family. I was surprised that all I had to do was pay the remaider if the flight I changed to was more expensive or I would receive a credit if it was cheaper. Thank you Southwest for taking some of the stress off during this time.

Ontario to Sacramento. This is more of a review on the so called rapid "reward" program of Southwest. I fly routinely from Southern California to Sacramento and had built up points to qualify for the "A" list of the reward system. I knew I was going to be a little short on the required points but I also had a flight scheduled for the 30th December. I ended up purchasing the tier qualifying points and knew I had the points coming from the flight that was scheduled on the 30th which would have put me way over the needed points. So when I inquired about the status I was told that the flight on the 30th December did not count for 2015 but rather for 2016. When I asked for an explanation I was told something that did not make sense and questioned the person about this that all of a sudden the explanation changed, I then asked for a refund of the tier points that I had purchased as was told "Sorry but you should have known those were non-refundable? When I asked to speak to a supervisor, I was told this person who refused to give me his name was the Executive Director of customer relations. He then stated, "Sorry but there is nothing that he can do". He didn't even try to make it right but rather tried to come up with different excuses. Also he knew very little about the policies as I was placed on hold several times while he consulted with another co-worker. This is what happens when a company loses sight of what made them what they are - and that is the Customer.

I get terribly motion sick so I have chosen to drive for years. This trip from Charlotte to New Orleans via Houston driving was not an option. I was anxious that I would be sick and miserable the whole flight. Thankfully I was not and the Southwest Airlines crew were friendly and funny. On both legs of the flight we were delayed a bit due to bad weather but the connecting flight waited for the 40 or so passengers to arrive. Unfortunately due to the flight delay our baggage wasn't transferred in time so once we arrived in New Orleans we had to go to the desk and submit a baggage ticket. The women at the desk were patient even though I was about to lose my mind! They located our luggage on the next flight and promptly brought it our hotel and they gave us an airport meal voucher and 2 drink vouchers even though we decided not to wait. The trip back home was just a pleasant and our luggage arrived with us. I will be flying again in 2 weeks and again over the summer on Southwest. I like the reasonable fares and the free baggage but the excellent customer service shown by Southwest will keep me a loyal customer. Customer service is free but it makes all the difference.

Southwest Airlines used to be a top notch economy airline. Friendly people, on time, and reasonable. Today? Surly people, prices are not anything special, and they must have one of the worst on time ratios ever. Lots of the planes are dated and don't even have wireless. Out of my last 23 flights, 4 have been on time. What a shame. Best to worst in a few years.

Pittsburgh to Jacksonville. Southwest Airlines is the least empathetic airline on which I ever flown. They will tell you that your flight is cancelled and not offer any accommodation. I have spent over 400$ in the past 6 months in rental car fees due to having to drive to my destination due to flight cancellations. They will not reimburse you for time and money spent trying to get to your destination (rental cars, hotels, etc) if weather related. You better think twice if you want to be at your destination on the days/times you have chose to fly out/arrive. I was a huge supporter of Southwest, but now I can say I will never fly with them again.

I am stranded in Tampa going on six hours, unable to get to Atlanta on this horrible airline. Every half hour Southwest Airlines change the estimate on when we can go, without telling the truth about what's wrong, stringing passengers along until the inevitable cancellation and overnight stay on the airport floor. I keep making the same mistake in booking flights with this airline-every trip this year has been delayed without cause to the point where it isn't safe to travel with Southwest if you need to arrive on time. Their planes are dirty, particularly the restrooms. I have learned to make sure I won't have to use them and after today's disgusting service I will now avoid the whole airline. Don't book unless you don't mind being hours late each time.