Southwest Airlines

Writing to say that Southwest Airlines took exceptional care of us! My husband had a slipped disc in his neck and felt terrible, an agent in the airport noticed, got us a wheel chair and helped us to the check in. They were so kind there and had a wheel hair waiting when we arrived. The steward on our flight # 2890 was so helpful and brought him an ice pack 3 times. Thanks!

I was at the airport trying to get early on a flight to San Diego, asked the lady at the gate B15 to get an earlier flight as it was to surprise my daughter for birthday. She looked it up and although there were seats, wanted to charge us nearly 11,000 points. They weren't very appreciative that we've flown with them for years, didn't really care much about helping out. I am not using them whenever possible.

I thought Southwest Airlines staff and seating were great. You can change you flight (day/time) with no additional fees unless the cost of that day is more, they also give you first come first served seating, and they give you one free drink and snacks on the plane. The downfall is that all their flights have layovers so a trip that would normally be a couple hours ends up being 4-5hrs. You also get 2 free checked bags and free wifi!

Chicago Midway to Tampa. This was my first time flying with my 4 year old son, and it turned out to be a great experience. We missed our flight but Southwest gave us a new flight at no charge that was 2 hours later. When it was time to be seated the customer service was very pleasant. I asked a lot of question because it was my first time flying, also my son's. The staff passed out a free drink and peanuts to all passengers. Being able to bring 2 free bags each passenger plus a free carryon was a win-win situation. I was very pleased to have such a pleasant experience. Everything was better than expected.

Arrived at Mcaron airport on day of flight. Flight was boarded then cancelled. Was put on next available flight which also was cancelled. Ended up being routed to Sacramento. Then it cost me more money to get from Sacramento to reno than the original ticket cost. Cost me $40.00 roundtrip just to pick up my bag at Reno airport. Total cost between airport food gas mileage etc around $380.00 Original ticket $222.98 . I'm a disabled veteran on a fixed income. I asked for a refund of the original ticket cost. Southwest took five business days to approve the refund no thanks to there customer service center. After five days I had to call the corporate office in Dallas and was lucky enough to get someone on the phone who could at the least push my claim through to approval status. I got every every excuse imaginable from there customer service reps but the one constant was that this was there policy on refunds and I would just have to wait. They took my money immediately out of my account when I bought the ticket so why is so hard for them to put it back. Seriously the IRS processes tax returns faster than Southwest will process a customer refund. As of this posting I still have not received my refund and with a holiday weekend here I guess I'll be lucky to see it by next week. Shame on you Southwest airlines. I trusted you would have better business sense than to hold peoples money hostage. Your customer service reps are under trained and give different answers.

Indianapolis to Las Vegas, and flying with Southwest Airlines was one of the worst flying experiences I have had. I paid $8 to have wifi throughout the flight, but any simple google search takes about a minute to load. Netflix does not work on the wifi. After realizing this, I then spent another $5 on a movie to watch. In order to watch the movie in flight, you have to install an app to view it. I installed the app about 13 times, on both Internet Explorer and Google Chrome, however I was still not able to watch the movie that I bought. Overall I wasted $13 on wifi services that are expected to work. Very disappointed.

Detroit to Denver. We tried booking tickets using Southwest Rapids reward card immediately after signing up. When we called Chase to sign up they said we could use card once approved but had to contact another branch of Chase to get card number to book tickets. We called Chase-2 and they could not give card number but said if we sign up online we could use the card to book Southwest tickets. We canceled phone activated application and signed up on Southwest online. Account was approved and activated by Chase but could only see the last 4 numbers of account. Security, I get it! So we contacted Chase-3 again and they said we should have had the trip in our Southwest checkout online. I check and we did have the trip in our checkout and still couldn't book the trip. What a run around! We ended up using our DELTA card to book our Southwest trip. We are planning many trips this year so were trying to get the 25,000 reward miles by spending $1000 - no problem! Southwest needs to get with Chase and get their story straight!

We were happy to have a direct Southwest Airlines flight from Buffalo to Las Vegas. The customer service was pleasant. Another reason we would choose Sothwest again is because of the leg room. Compared to our last flight on another airline where we were totally cramped, especially with the person in front of me reclining, I was able to stretch my legs comfortably. I have a broken hip and arthritic knees but was able to sit through the whole flight. I liked the free TV and WIFI also after I was able to connect. Both flights arrived on time. The only negative is the open seating although I was able to sit next to my husband both ways. I would choose Southwest again.

Las Vegas to Dallas with Southwest Airlines. The most frustrating and annoying feature about their flight is the first come first serve seating, so if we are traveling as a couple or group, we are able to sit together after the first half is seated. The seats are small and cramped and to have to be squeeze in between two strangers is a pain. We are never flying Southwest again until they get rid of this policy!

Outbound: Sunday, January 24, 2016: Phoenix (PHX) to Ontario (ONT) - Flight 1975 with Southwest Airlines. Inbound: Thursday, January 28, 2016: Ontario (ONT) to Phoenix (PHX) - Flight 182. What a pleasant flying experience this was for us. Check-in agents in both PHX and ONT who seemed genuinely happy to greet us. Flight Attendants on both segments of this trip who appeared to be enjoying their work. A Captain and First Officer who made frequent and informative announcements. No delays at either end. No charge for first two bags. No waiting in line while passengers ahead of you struggled to get roll aboard into overhead bins and lots of room in these bins for hand luggage. Definitely a great airline and wonderful customer service all round. We will continue to travel with Southwest wherever possible.