Southwest Airlines

I paid $460 for a seat on a late night flight. The overhead light was broken, leaving me in pitch black darkness. For $460 I expect an overhead light. I hate the boarding scheme, it takes time and attention on the day prior to travel to deal with the check in in a way that doesn't leave me the worst seat on the plane. I hate the competition in boarding. I am heavily pressured by staff to find a seat, but I can't even see what seats are available in order to make an informed choice. (I hardly call that a choice). I hate how people hold seats besides their own for their own purposes, so if you want that seat you have fight for it and sit next to a hostile person. Please, Southwest Airlines, let me pick my seat ahead of time.

I recently traveled with Southwest Airlines from Hartford to Orlando as part of my spring break trip. This was the worst experience I have had with Southwest as I have traveled with them multiple times with no problems. Our first flight out of Hartford was delayed not once, but twice. After that we had circled in the air for 2 hours because of weather (which I understand can't be controlled) but once we finally landed we sat on the tarmac for around an hour waiting for a gate to open. My returning flight was also delayed. A vacation that was supposed to be stress free turned into the most stressful travel time I've had. Unfortunately due to this experience I am unsure if I'll be comfortable making travel plans with Southwest again.

Boston to Chicago, and the Flight attendants were superb. It was my 75th birthday (even though I said 39 again!) they invited me to come to front and the choir from a Chicago area high school sang Happy Birthday to me. Apparently turning 75 made me clumsy because I spilt ginger ale all over myself and attendant responded immediately with paper towels. They were very helpful and considerate, and throughout trip cheerful to all. I was on Flight #4293 that left Boston at 8:40 am. Would appreciate my message being passed on to those flight attendants.

✅ Verified Review | Minneapolis to Tampa return, and Southwest stranded us in Tampa for 3 days. No hotel or car. They told us all after we boarded the plane that the pilot was called away to a different flight. However, the representative then told us the pilot timed out. They used the excuse of weather to not have to pay for our hotels. I am an A-preferred member and have never been treated so poorly. I tried to call as I located two separate flights to another city that would get us home earlier. Southwest will not make it right, unless I want to pay extra. So, my daughter misses school, I miss work, and we incur three extra days of travel costs. And nothing but an apology from Southwest.

San Jose, CA to Tulsa. Avoiding Southwest Airlines in the future. My husband is an A list member. He flies this route a dozen times a year. We "thought " we liked Southwest until we had a major problem over Easter weekend. I ended up having to make a 9 hour trip by car to pick him up due 100% to Southwest and their flight crews ineptness. I figured come Monday I would be calling and getting a full refund. Not even close. Southwest customer service is the worst. They are rude and lack any empathy or responsibility. Took me 3 days of holding and calling and almost outright abuse before I got a partial refund. You sure do you find out what a company is really like when you have a problem. And this company is the lowest in customer service that I have ever seen. So much for being an A list member. We are finished with Southwest.

Our flights from Houston to Orlando were both delayed. We have 2 younger children ages 10 and 11. It was incredibly difficult to get seats with them even though our boarding group is group B. Because Southwest Airlines does not have pre-assigned seatings, it takes so much longer for everyone to board. Most people leave the middle seats unoccupied as the plane gets filled. So if you have small children, and in our case 2 small children, we have to ask 2-3 people to switch seats so that in case of emergency, we can assist them. I will not fly with Southwest Airlines in the future.

✅ Verified Review | IND-RSW March 19th and RSW-IND March 25th, Southwest Airlines is the best domestic airline. Prices are comparable to the ULCC's, however you get the service of the legacy airlines. Not to mention how they don't use the Hub and Spoke system where you have to make an annoying stop to go anywhere. I also find their IFE convenient, I loved being able to watch NCAA tournament games during my flight. Southwest Airlines did not disappoint this vacation and I will continue to use them, and get my two free checked bags while I'm at it.

RNO-LAS roundtrip. Both flights were spot on time. First flight on rather colorful Southwest livery plane (Maryland). The flight was a bit bumpy so the pilot asked that beverage service be halted but the last 15 minutes of the flight was fine so the crew served the whole plane and collected trash in a short matter of time. Also the little girl sitting next to me was celebrating her 6th B-Day and she received special treatment which was nice to see. The flight home was actually ahead of schedule and about 75% full. Said my hello to the lady sitting next to me and before I knew it we were up in the air. Smooth flight home. Flight crew were friendly and didn't even charge for cocktails. Nice! All in all Southwest is consistent in time and service on this route which I take several times a year so I am happy to use their services.

The crew we had for Southwest Airlines flight 2639 from Minneapolis to El Paso, was amazing. Most friendly crew I have ever seen. It was my 7 year old sons first time flying and they spoiled him. Flying Southwest from now on. They even let him take a picture with the pilot!!

Flew a day trip with Southwest Airlines from St. Louis - Omaha and return. This review covers both flights. Flights were on time (within 5 minutes). Plane was clean, crews were friendly. STL-OMA segment was about 75% full and had the standard Southwest beverage and snack service. Return flight was 100% full and due to the brevity of the flight we were served water only plus peanuts. Quite acceptable for a flight just under an hour.