Southwest Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1815 reviews
4/10
4 star Skytrax Rating
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10/10

"nothing but compliments"

(United States)

Wonderful airline! I booked our trip with Southwest Airtlines, and it was quick and easy! I booked our hotel with Southwest also. The boarding process was efficient, and the flight attendents were wonderful. The complimentary beverages and snacks were appreciated, and One Free Bag was great. I have nothing but compliments about Southwest!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Los Angeles
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"be avoiding Southwest"

(United States)

I was able to pre board onto my Southwest Airlines plane. I'm a tall guy so I headed for the emergency row. I get seated and the flight attendant angrily asks me to move, as a pre boarder I'm not allowed to sit in the emergency row. Confused, I obliged. Calm until the guy who walked in directly after me claims the extra leg room for himself. Why me specifically am I not allowed to sit there? Offended as all hell, I'll be avoiding Southwest for future flights.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to Portland
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"it is no longer fun"

(United States)

I have flown on SW since 1971! It used to be fun when I was a teenager. It is no longer fun. Southwest Airlines has always had open seating. In 1981, before they had Early Bird check in, I flew to Tampa to visit my parents with my 3 year old. There were NO adjoining seats. The only way I got a person to move was to say they would have to take care of my daughter. I quit flying SW! I started back when they started Early Bird. I am quitting SW again. It is truly a cattle car. Like riding the bus in the 60-70's. Both flights I was 49 with paying extra. I got the last aisle seat on that plane. Early bird does not help if you have a continuing flight which most Southwest Airlines flights are. Also too bare bones. Plane was freezing. No blankets. People were rude while waiting for the bathroom. Said don't stand here. Like where are you going to stand? It is not the airline I knew in the 70's. Even with 2 bags free it is not worth it and sometimes Southwest Airlines is more $$$. Apparently I was dozing on both flights and received no snacks or drinks.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLAX to LIT via DAL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"very happy with Southwest Airlines"

(United States)

Very happy with Southwest Airlines flight from Salt Lake City to LAX. My daughter had a delayed flight, and her next flight was going international. Without hesitation the agent at the airport got her on the next flight out so that she would not miss her international flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSalt Lake City to LAX
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"is always on time"

(United States)

We had a wonderful flight from Phoenix to Milwaukee. Left on time and arrived 10 minutes early. For us, Southwest is always on time. The flight attendants were very entertaining and worked with precision. This was a nonstop to MKE. Here is the negative, my wife and I paid the $12.50 each for Early Check-in and got positions A-36/37. It didn't mean much. Unfortunately, when they pre-boarded the plane, 33 people got on. About 10 to 12 wheelchairs and their entourage including a puny "service" dog. Even the gate agent rolled her eyes at the numbers. So, to sit together on the aisle, we were back in row 19. I can understand wheelchairs pre-boarding. Perhaps people in the entourage who pre-board should have to pay $12.50 each as well.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhoenix to Milwaukee
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"recommend to friends and family"

(United States)

Husband and I flew Southwest Airlines for our 25 Wedding Anniversary Trip from Atlanta, Georgia to Los Angeles, California round-trip November 13, 2015 with return November 22, 2015. Both legs of the trip were wonderful. We did upgrade to the Early Bird Check-in and that was only $12.50 more each way per person. We got an A boarding position and had our pick of seats upon entering the aircraft. Both planes were on time and actually got us to our destinations earlier than scheduled. Flight attendance were nice and efficient and pilot was well spoken and friendly when he spoke to the plane about weather, arrival times and such. Seats were very tight, but that was to be expected. Both my husband and I took aisle seats and that makes for easier exiting to bathrooms and such. When we found that the cabin was a little too warm they fixed it right away making the temperature much more agreeable. Snacks were good and coffee was very good! No charge for those on Southwest. Being able to check two bags for no-charge was also nice. I will fly Southwest again and would recommend it to friends and family. Not the big open spaces that you get on some of the more expensive carriers, but a nice, low-key flight that gets you to where you want to go without cleaning out your wallet.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteATL to LAX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I would not push with the crowd"

(United States)

No seat assignment did not work leaving Punta Cana. Passengers ignored the number calls for the seat assignments and basically rushed the plane. I thought a riot was about to start. I paid for the early seating and I was the last person on the plane because I would not push with the crowd. As I entered the plane last I told the flight attendant I was to be the 76th passenger to board and instead I was the last which separated me and my husband (on our anniversary) and her only comment was "I wonder how that happened?" I showed up 3 hours in advance to the airport and 6 other people showed up after we started boarding the bus ride to the tarmac and somehow they ended up ahead of me and seated together! This was my first Southwest Airlines flight and my last as they are instigating riots with this type of boarding.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePunta Cana to Baltimore
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"service was great"

(Bahamas)

Was headed back home from the holidays. Southwest Airlines flight attendants on flight 1857 from Baltimore to Nassau on December 1st were awesome. I don't like flying but one particular lady stood out and made the entire flight unforgettable. Their service was great and a wonderful team. It was my first flight with this airline it sure won't be the last. Excellent service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBaltimore to Nassau
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"no seat assignment is ridiculous"

(United States)

Ft Lauderdale to Minneapolis with Southwest Airlines. First of all the no seat assignment thing is ridiculous, as if traveling doesn't come with enough chores as it is both on the leaving and returning flights my wife is sitting there waiting to get as far up the seating queue as possible. Not that it mattered since the return flight was delayed past the time our connecting flight flew out. They ended up putting us up in a Holiday Inn but we had to pay for a cab back to the airport since the flight we were booked on was too early for shuttle service. Then we got here and baggage check service is closed until 45 minutes before the flight and we're way at the back of the seating queue.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFLL to MSP
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"now I am a big fan"

(United States)

Southwest Airlines flight 2932, from Denver to Chicago Midway. Although a totally full end of Thanksgiving weekend (Sunday PM} flight, all went very smoothly. Professional and courteous airport and cabin staff handle all with aplomb. Southwest Airlines is efficient, and at a good price point. I'm new to Southwest, and now I am a big fan!
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDEN to MDW
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes