Singapore Airlines

✅ Verified Review | London to Hong Kong via Singapore. Basically everything in the flight is ok but on the ground it does not match any Singapore Airlines standards anymore. First, when I arrived at the terminal ground at Changi airport, the staff told me that all seats are changed since there is an aircraft change. But I remembered when the tickets are booked, it is still an A380 and when I arrived at the gate, the same model appears at the airport. If really there is a better reason to shuffle all our seats even when we book it 3 months before, I think Singapore Airlines should explain to us since we are not the only one complaining at the time.

Hanoi to Singapore with Singapore Airlines. I feel that my expectations were really high and I don't feel like there was anything special about Singapore Airlines. The seat was wide and the IFE system was fantastic, but I found the food to be terrible and the flight attendants kind of rude.

✅ Verified Review | There's a simple reason why Singapore Airlines is always rated amongst the very top airlines in the world. They're excellent. Both their hard product and soft product are very impressive and consistent which is not easy to achieve. This 17.5 hour flight from Singapore to San Francisco (via Hong Kong) is absolutely heavenly. The 777-300ER has the next gen First Class cabin which is noticeably different from the previous first class. The leather is firmer, the design more fresh with subtle colour adjustments and the seat has many new compartments to store all your onboard 'necesseties'. The IFE has also been completely revamped with a great new remote system which is very intuitive and easy to use. Love that you can now quickly rate movies that you watch. The dining is amazing. As if I was sitting in a fine restaurant in town. I love ordering via Book the Cook for I can specifically choose my meals for every part of the flight. Excellent job SQ.

✅ Verified Review | Although the service and food were excellent on this short, less than two hour flight from Bangkok to Singapore, the plane was the very old 777-200, with the very old business class. The recline chairs upholstered in the dated blueish-purple fabrics. I think Singapore Airlines has only three of these left. I hope SQ gets rid of these planes soon for it is completely inconsistent with their other excellent equipment.

✅ Verified Review | New Delhi to Denpasar via Singapore on business class on Velocity Points Redemption. SQ did not offer A380 business class seats for our travel dates from Delhi. Flight timings were convenient as the flight happened throughout the day bringing passengers into Bali via Singapore by late evening. The service was excellent, barring a negative moment on the SIN-DPS sector. Ground staff in New Delhi were kind to allow me to hand in a package to my driver which I was careless about. They collected it at the gate and made proper inquiries with me before agreeing to handover the envelope to my driver who came to collect it later. SilverKris Lounge in DEL was average in terms or service or offer and reflected the usual attributes of airlines offering mediocre service at Indian airports. Due to Indian regulations no champagne is served on boarding Business Class in India. Flight attendants were friendly and the business class product had no concerns. In-flight entertainment options aren't as large as Emirates, but had an eclectic selection of movies to select from. From SIN-DPS, we encountered a scenario which left a sour taste of the experience. The offered menu had an option of beef. Living in India good beef is hard to come across, so the plan was to indulge in beef on the way to DPS, since beef options were not available on the DEL-SIN sector. On requesting for a beef dish, I was advised that they had run out of beef and was offered the option of chicken or seafood. No apologies or offers to check if an economy meal was available. My partner chose not to have a meal since he wasn't keen on the seafood or the chicken. At this point three members of the cabin crew apologised profusely to him and assured him that they would do anything possible to make things better. At this point my partner asked the crew why the same apologies or service recovery efforts were not made with me, and the crew member simply mentioned, 'I'm sorry but we weren't aware that you were travelling together!' They tried to make up for the error by plying us with drinks and making multiple trips to the seat to inquire of our well-being.

Brisbane to Beijing via Singapore. I'd never flown Singapore Airlines before and was looking forward to it. The FAs were attentive on both sectors (BNE/SIN and SIN/PEK) and the food was nice. That's about it. The IFE on both sectors was well-stocked but I found it difficult to hear because it was crackling and kept starting/stopping. Most of the Singapore Airlines reviews must be for business class. I'd still prefer Emirates over Singapore Airlines having now given them a go.

Auckland to Singapore. Very good overall, with the usual attentive and friendly service by cabin crew combined with, on this 2-year old plane, a very comfortable seat - helped by SIA only having 9-abreast seating on the Boeing 777-300ER. Seat back screen (Panasonic) was very generously sized and gave a clear picture, but the instructions were far from intuitive. Even with good headphones, film dialogue was often hard to follow, but after trawling through the buttons trying to select a sub-title option to compensate I gave up and called for cabin crew help. The steward took several minutes to find the magic button, but was himself too confused to explain how he'd found his way to it. That apart, the entertainment selection was extensive and even when the passenger in front reclined her seat the TV screen tilted enough to enable comfortable viewing. SIA still sets the standard for long-haul economy.

Flew Manchester to Singapore via Munich. Left Manchester on a Boeing 777-300ER, the aircraft was new. I have not been with Singapore Airlines for a while, the service was very good, the flight attendants were friendly especially from Munich and the food was plentiful and very tasty. The inflight entertainment was very good. All round you pay a bit more for Singapore Airlines but it is well worth it.

✅ Verified Review | We flew out premium economy and back economy from Johannesburg to Kuala Lumpur via Changi. I haven't flown with Singapore Airlines for about 10 years so was expecting a very pleasant flight. The aircraft was brand new and it all looked good and it was except for the attendants. I can't really put my finger on it other than it was impersonal, efficient but impersonal. They seemed to be in an awful rush to get us fed and watered and turn the lights off. You didn't see them after that at all and we were in premium economy on the way out. On the way back the flight left at 2am and after hanging around in the airport I was hoping for some good food. However it was not too be ! A sandwich was it ! You could ask for snacks but who wants crisps at 3am ? I felt rather disappointed

✅ Verified Review | I flew Singapore to Jakarta on 28 June. It was an early morning flight. The cabin crew was professional and working hard on this flight to get the meal service underway and completed despite the short flight duration. The seat felt a little cramped. The food was a slight disappointment and the service was less friendly or warm than what has to come to be expected of such a premium airline. Having said that, the crew was careful in ensuring that the pre-arrival checks are properly carried out (seat belts secured, etc) and that the safety of the passengers are paramount as should be the case.